Mercedes-Ben
zCustomer AssistanceCenter
at 1-80 0-FO R-MERCedes (1-800-367-6372)
or 1-86 6-990-9007
X You willbeasked foryour password.
X Return toyour vehicle atthe time agreed upon
with theMercedes-Ben zCustomer Assis-
tance Center.
Altern atively, thevehicle canbeopened via:
R the Internet, underthe"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android™)
To do this, youwillneed youridentification num-
ber and password.
Vehicle remoteclosing The
valet locking featurecanbeused when you
have forgott entolock thevehicle andyouareno
longer nearby.
The vehicle canthen belocked bythe Mercedes-
Benz Customer AssistanceCenter.
The vehicle canbeimmediately lockedremotely
up tofour days after theignition waslast
switched off.Afterthis time, thevalet locking
may bedelay edby15 to60 minutes. After
30 days thevehicle cannolonger belocked
remotely.
The valet locking featureisavaila bleifthe rele-
vant mobile phonenetwork isavaila bleand a
data connection ispossible.
X Contact thefollowing servicehotlines:
Mercedes-Ben zCustomer AssistanceCenter
at 1-80 0-FO R-MERCedes (1-800-367-6372)
or 1-86 6-990-9007
You willbeasked foryour password.
The next time youareinside thevehicle andyou
switch onthe ignition, theDoors Locked Doors
Locked
Remotely Remotely
messageappearsinthe multifunction
display .
Altern atively, thevehicle canbelocked via:
R the Internet, underthe"Owners Online"sec-
tion
R telephone applications (e.g.foriPhone ®
,
Android™)
To do this, youwillneed youridentification num-
ber and password. Stolen
vehicle recovery service If
your vehicle hasbeen stolen:
X Notify thepolice.
The police willissue anumbered incident
report.
X This number willbeforwarded tothe
Mercedes-Ben zCustomer AssistanceCenter
together withyour PIN.
The Mercedes-Ben zCustomer Assistance
Center thentriestolocate thesystem. The
Mercedes-Ben zCustomer AssistanceCenter
cont acts youand thelocal lawenforc ement
agency ifthe vehicle islocated.
However, onlythelaw enforc ement agency is
informed ofthe location ofthe vehicle.
If the anti-t heftalarm system isactivated for
longer than30seconds ,Mercedes meconn ect
automatically notifiestheMercedes-Ben zCus-
tomer Assistanc eCenter.
Vehicle HealthCheck With
theVehicle HealthCheck, theCustomer
Assistanc eCenter canprovide improved sup-
port forproblems withyour vehicle. Duringan
existing call,vehicle dataistransfer redtothe
Customer AssistanceCenter.
The customer servicerepresentat ivecan use
the received datatodecide whatkindofassis-
tance isrequired. Youarethen, forexample,
guided tothe nearest Mercedes-Ben zService
Center orarecovery vehicleiscalled.
If vehicle dataneeds tobe transfer redduring an
MB Info calloraRoadsi deAssistanc ecall, thisis
initiated bythe Customer AssistanceCenter.
The Roadside Assistance Connected Roadside
Assistance Connectedmes-
sage appears inthe display .If the Vehicle Health
Check canbestarted, theRequest Request
for for
Vehi‐ Vehi‐
cle Diagnostics ReceivedStartvehi‐ cle
Diagnostics ReceivedStartvehi‐
cle diagnostics? cle
diagnostics? messageappearsinthe
display .
X Press theYes Yes
button toconfirm themessage.
X Ifthe Vehicle Diagnostics Please Vehicle
Diagnostics Please
Start Ignition Start
Ignition messageappears:turnthe
SmartK eytoposition 0048inthe ignition lock
(Y page 123).
X Ifthe Please followtheinstructions Please
followtheinstructions
received received
by by
phone phone
and and
move move
your your
vehi‐ vehi‐
cle toasafe position. cle
toasafe position. message
appears: pleasefollowtheinstruct ions Features
253Stowageandfeatur es Z
