2019 MAZDA MODEL CX-30 light

xThe 112-based Emergency call system in-vehicle system is activated by default. It is
activated automatically by means of in-vehicle sensors in the event of a severe
accident.
xThe 112-based Emergency call system in-vehicle system can also be triggered
manually.
xIn the event of a critical system failure that would disable the 112-based
Emergency call system in-vehicle system, the following warning will be given to the
occupants of the vehicle:
xIf a problem occurs with the Emergency call system, the indicator light on the
Emergency call switch turns on in red and a beep sound is activated 3 times.
Thereafter, if the indicator light remains turned on in red, the system will not
operate normally in an emergency. Have the vehicle inspected at an Authorised
Mazda Repairer as soon as possible.
INFORMATION ON DATA PROCESSING
xAny processing of personal data through the 112-based Emergency call system
in-vehicle system shall comply with the personal data protection rules provided for
in Directives 95/46/EC(1) and 2002/58/EC(2) of the European Parliament and
of the Council, and in particular, shall be based on the necessity to protect the
vital interests of the individuals in accordance with Article 7(d) of Directive
95/46/EC(3).
xProcessing of such data is strictly limited to the purpose of handling the Emergency
call system to the single European emergency number 112.
Types of data and its recipients
xThe 112-based Emergency call system in-vehicle system may collect and process
only the following data:
xVehicle
Identification NumberxVehicle type (passenger vehicle or light commercial vehicle)xVehicle propulsion storage type (petrol/diesel/CNG/LPG/electric/hydrogen)xVehicle last three locations and direction of travelxLog file of the automatic activation of the system and its timestampxRecipients of data processed by the 112-based Emergency call system in-vehicle
system are the relevant public safety answering points designated by the respective
public authorities of the country on which territory they are located, to
first receive
and handle emergency calls (Emergency call system) to the single European
emergency number 112.
Arrangements for data processing
xThe 112-based Emergency call system in-vehicle system is designed in such a way
as to ensure that the data contained in the system memory is not available outside
the system before an Emergency call system is triggered.
xThe 112-based Emergency call system in-vehicle system is designed in such a way
as to ensure that it is not traceable and not subject to any constant tracking in its
normal operation status.
If Trouble Arises
Emergency Call System
7-3

CAUTION
¾Do not disassemble the Emergency call system. Otherwise, it could become
damaged and may not function in an emergency.
¾The Emergency call system has a special built-in battery so that it can operate even
if the power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Emergency call system is not used correctly it
may not operate.
¾The built-in battery is not a rechargeable type battery. Do not attempt to
recharge the battery.
¾The built-in battery life is 3 years. Have the built-in battery replaced at an expert
repairer (we recommend an Authorised Mazda Repairer) periodically.
¾If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Emergency call system cannot be used. If
the system determines that there is a problem, the indicator light (red) in the
Emergency call switch turns on to notify the driver. Have the vehicle inspected at
an expert repairer (we recommend an Authorised Mazda Repairer). Refer to
Indicator light/Beep sound on page 7-10.
NOTE
xThe Emergency call system can be used when the ignition is switched ON.xThere are two ways the Emergency call system makes calls; automatically or
manually.
xThe Emergency call system may not make a connection under the following
conditions or depending on the use environment. If the Emergency call system
does not connect, make a call from another telephone such as the nearest
available public telephone.
xThe vehicle is outside of a mobile phone network areaxThe vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
xThe vehicle does not receive an impact of a certain level or more even if an
accident has occurred.
xAn extremely serious collision occurs resulting in damage to the Emergency call
system.
xThe position information cannot be obtained when signals cannot be received
from the GNSS satellites, however, voice calls are possible.
xWhen a voice call is made by the Emergency call system, the audio system is
muted so that it does not interfere with the call.
xIt may take some time for the call centre to respond after the Emergency call
system
first starts operating.
xIf you are unable to respond to an operator's questions after the voice call begins,
the operator may proceed with emergency procedures at their own discretion.
xEven if it is
difficult for you to hear the operator's voice, your voice may be heard
by the call centre. Continue explaining your circumstances.
If Trouble Arises
Emergency Call System
7-6

2. The indicator light (green) on the Emergency call switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
3. When the connection is established with the call centre, the indicator light
(green) flashes somewhat quickly (0.3 second intervals) and the transmission of
the vehicle information begins.
4. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
5. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals) and the beep sounds
simultaneously.
In this case, make a manual connection using the Emergency call switch because
an automatic connection is not possible.
1. Red (Turns on)
2. Green (Flashes)
Manual emergency calls
With the ignition switched ON, long-press the Emergency call switch and after
releasing your
finger from the switch, the vehicle information is automatically
transmitted to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
If Trouble Arises
Emergency Call System
7-8

NOTE
xOnly make calls manually for conditions requiring urgent treatment such as illness
or serious injury.
xWhen making emergency calls manually, stop the vehicle in a safe location before
making the call.
xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre.
1. Make sure that the ignition is switched ON.
2. Long-press the Emergency call switch on the overhead console and then release
your finger from the switch.
1. Emergency call switch
3. The indicator light (green) on the Emergency call switch
flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
4. When the connection is established with the call centre, the indicator light
(green)
flashes somewhat quickly (0.3 second intervals) and the transmission of
the vehicle information begins.
5. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
If Trouble Arises
Emergency Call System
7-9

6. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals), and the beep sounds
simultaneously.
Make a manual emergency call again.
1. Red (Turns on)
2. Green (Flashes)
NOTE
If a call to the call centre does not connect even though the indicator light shows a
call is possible, make a call to the police or other authority by means other than the
Emergency call system.
▼Indicator Light/Beep Sound
The indicator light turns on/flashes and beep sounds are activated to notify the
driver of the system operation status or if there is a problem with the system.
StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Diagnosis Turns on Turns onŠŠWhen the ignition is switched
ON, it turns on and then
turns off after a few seconds.
NOTE
A manual emergency call is
not possible during diagnosis.
Normal Turns off Turns offŠŠThe system is operating nor-
mally.
If Trouble Arises
Emergency Call System
7-10

StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Malfunction Turns off Turns onŠ3 beeps
(Slow intermit-
tent sound)
xA system malfunction is
detected.
xThe remaining power of
the built-in battery is low.
CAUTION
If the indicator light (red) re-
mains on constantly, the sys-
tem will not operate normal-
ly. Have the vehicle inspected
at an expert repairer (we rec-
ommend an Authorised Maz-
da Repairer) as soon as possi-
ble.
Call being
made with call
centreFlashes Turns offSlow
(0.5 second
intervals)The beep does
not sound, but
the ringback
tone can be
heard.An emergency call is being
made by the Emergency call
system.
Vehicle infor-
mation is be-
ing transmittedFlashes Turns
offSomewhat
quick
(0.3 second
intervals)ŠVehicle information is being
transmitted to the call centre.
Start of voice
callTu r n s o n Tu r n s o ffŠ1 beep
During a voice call with the
call centre.
During voice
callTu r n s o n Tu r n s
offŠŠ
Connection
failureFlashes Turns onQuick
(0.15 second
intervals)3 beeps
(Fast intermit-
tent sound)When an emergency call fails
to connect.
If Trouble Arises
Emergency Call System
7-11

CAUTION
¾Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become
damaged and may not function in an emergency.
¾The Mazda ERA-GLONASS has a special built-in battery so that it can operate even
if the power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Mazda ERA-GLONASS is not used correctly it
may not operate.
¾The built-in battery is not a rechargeable type battery. Do not attempt to
recharge the battery.
¾The built-in battery life is 3 years. Have the built-in battery replaced at an
Authorised Mazda Repairer periodically.
¾If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Mazda ERA-GLONASS cannot be used.
If the system determines that there is a problem, the indicator light (red) in the
Emergency call switch turns on to notify the driver. Have the vehicle inspected at
an Authorised Mazda Repairer. Refer to Indicator light/Beep sound on page
7-19.
NOTE
xThe Mazda ERA-GLONASS can be used when the ignition is switched ON.xThere are two ways the Mazda ERA-GLONASS makes calls; automatically or
manually.
xThe Mazda ERA-GLONASS may not make a connection under the following
conditions or depending on the use environment. If the Mazda ERA-GLONASS
does not connect, make a call from another telephone such as the nearest
available public telephone.
xThe vehicle is outside of a mobile phone network areaxThe vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
xThe vehicle does not receive an impact of a certain level or more even if an
accident has occurred.
xAn extremely serious collision occurs resulting in damage to the Mazda
ERA-GLONASS.
xThe position information cannot be obtained when signals cannot be received
from the GNSS satellites, however, voice calls are possible.
xWhen a voice call is made by the Mazda ERA-GLONASS, the audio system is
muted so that it does not interfere with the call.
xIt may take some time for the call centre to respond after the Mazda
ERA-GLONASS
first starts operating.
xIf you are unable to respond to an operator's questions after the voice call begins,
the operator may proceed with emergency procedures at their own discretion.
xEven if it is
difficult for you to hear the operator's voice, your voice may be heard
by the call centre. Continue explaining your circumstances.
If Trouble Arises
Mazda
ERA-GLONASS
7-15

2. The indicator light (green) on the Emergency call switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
3. When the connection is established with the call centre, the indicator light
(green) flashes somewhat quickly (0.3 second intervals) and the beep sounds
simultaneously, and the transmission of the vehicle information begins.
4. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
5. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals) and the beep sounds
simultaneously.
In this case, make a manual connection using the Emergency call switch because
an automatic connection is not possible.
1. Red (Turns on)
2. Green (Flashes)
Manual emergency calls
With the ignition switched ON, long-press the Emergency call switch and after
releasing your
finger from the switch, the vehicle information is automatically
transmitted to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
If Trouble Arises
Mazda
ERA-GLONASS
7-17