2019 MASERATI QUATTROPORTE ESP

Suggestions for Obtaining
Service for Your Vehicle Prepare for the Appointment If warranty work is required, be sure
to have the right papers with you and
take your warranty folder. Not all
work being performed may be
covered by the warranty: therefore
discuss additional charges with the
service manager. It is advisable to keep
a maintenance log of your vehicle’s
service history, as this can often
provide a clue to the current problem.
Prepare a List Make a written list of your vehicle’s
problems or the specific work you
wish to be performed. If the vehicle
has had an accident or work done that
is not indicated on the maintenance
log, please communicate this to the
service advisor.
Optimize the Requests If there are a number of items
needing attention, it is advisable to
discuss this with your service advisor to
agree on the order of priorities.
At many Authorized Dealers/Service
Centers , it is possible to obtain a
loaner vehicle or a rental vehicle at a minimal daily charge. If you need a
rental vehicle, it is advisable to make
these arrangements prior to the visit,
for example when you call to set the
appointment.
If You Need Assistance The manufacturer/Maserati and its
Authorized Dealers/Service Network
set highest priority to the client’s
satisfaction with the products and
services.
Warranty service must be performed
by an Authorized Maserati
Dealer/Service Center .
Should there be any issues, please
keep in mind that most matters can be
resolved with the following process.
• If for some reason you are still not
satisfied, please contact the general
manager or owner of the Service
Center, it is their responsibility to
assist you.
• If a Service Center is unable to
resolve the issue, you may contact
Maserati Customer Center .
Any communication to the Maserati
Consumer Affairs should include the
following information:
• Owner’s name and address.
• Owner’s telephone number (home
and office).
• Maserati Service Center name.
• Vehicle Identification Number (VIN).
• Vehicle delivery date and mileage.Introduction
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WARNING!
• It is the driver’s responsibility to
operate the vehicle in a safe way: if
you are distracted while driving you
can lose control and cause serious
accidents.
• Maserati strongly recommends you
use particular care when operating
the features and tools that may
distract you.
• Mobile phones, PC, portable audio
device or other features operated
while the vehicle is moving can be
very dangerous and can cause
serious accidents, and in some states
is against the law.
• It is very dangerous to send text
messages while driving; do so only
when the vehicle is not moving.
• In some Countries/States the use of
mobile phones when driving is
forbidden: it is the driver’s sole
responsibility to respect local
regulations.
CAUTION!
If battery charge is too low, proper
function of some electric/electronic
components may not be guaranteed. It is necessary to recharge the battery in
order to allow all vehicle’s components
and systems to function correctly.
Maserati Roadside
Assistance Program
(available for USA and
Canada only) Welcome to Maserati and the benefits
and security of the Maserati Roadside
Assistance Program. Please take a
moment to review the benefits listed
below and available to you through
the Maserati Roadside Assistance
Program.
Emergency Roadside Services In the event you require Roadside
Assistance, please call 1-888-371-1802,
24 hours a day, 365 days a year. You
will be connected with a Roadside
Assistance representative who will
dispatch a local towing vendor.
Information needed for when
you call When you call, please be prepared to
provide the following information:
• Your Name.
• Vehicle Identification Number (VIN).
• Location of your vehicle.
• Nature of your call (for example; you
require a tow, vehicle will not start,
out of gas, tire service, etc.).Introduction
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Summary of Program Benefits
and Services • Towing of a disabled registered
Maserati vehicle. In the event a
registered vehicle becomes disabled
in connection to a warranty related
concern it will be transported to the
nearest Authorized Maserati
Dealership . You may request that
the vehicle be taken to a different
Authorized Maserati Dealer , as long
as it is no more than 50 miles further
away from the nearest authorized
dealer (one tow per disablement).
• Battery jump start.
• Flat tire change providing the
vehicle is equipped with a spare tire.
• Fuel delivery (up to 2 gallons).
• Lockout Services.
• Service Loaner Vehicle: For warranty
repairs, your dealer may provide you
with a Maserati Service Loaner
Vehicle (if available) or provide you
with Rental Car allowance: in the
event your vehicle is disabled due to
a warranty related concern, we will
reimburse you up to $50 per day. A
five (5) day or $250 maximum
applies. In order to receive
reimbursement, you must supply the
following information within 20 days of the rental car transaction to
the address listed below; the original
pre-printed rental car receipt, which
must include your name, address,
telephone number, VIN, rental dates
and the corresponding warranty
repair order.
Maserati Roadside Assistance ATTN:
Maserati Rental Car Claims Dept.
P.O. Box 8140 Ft.
Washington, PA 19034
NOTE:
An authorized licensed driver must be
driving at the time of the disablement.
Items excluded from coverage:
• Parts, labor, tire repair, rental of
towing equipment, storage fees, or
any labor performed at the service
facility.
• Any form of impound towing, or
towing by someone other than a
licensed service station or garage.
• Assistance from a private citizen. NOTE:
Membership is intended to cover
emergencies and is not intended to be
a substitute for proper vehicle
maintenance or repair. Repeated calls
which are considered by Maserati
North America, Inc. Signature Motor
Club, Inc. or Signature Motor Club of
California, Inc. to be excessive may, at
our discretion, result in cancellation of
the membership.
Emergency road service providers are
independent contractors and are not
employees, agents or representatives
of Maserati North America, Inc.
Signature Motor Club, Inc. or
Signature Motor Club of California,
Inc.
Under this Agreement
• You will not be required to pay any
sum for services up to the mileage
limit on towing.
• Your registered Maserati vehicle is
the vehicle covered. The Vehicle
Identification Number (VIN) that
appears on the vehicle represents
your identification number with
Signature Motor Club, Inc. or
Signature Motor Club of California,
Inc.Introduction
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• NEW VEHICLES: Your membership
begins on the date the Registered
Vehicle was originally sold (in service
date) and continues until the
expiration date of the New Car
Limited Warranty or unless
terminated by Maserati North
America, Inc. for cause.
• PRE OWNED VEHICLES: Your
membership begins on the date the
registered vehicle was sold (in service
date) and continues until the
expiration date of the Maserati
Certified Pre-Owned Limited
Warranty or unless terminated by
Maserati North America, Inc for
cause. Address Inquiries to
General Inquiries:
Maserati Roadside Assistance
P.O. Box 968008
Schaumburg, IL 60173
Rental Car Reimbursements:
Within 20 days of your rental car
transaction, the original pre-printed
rental car receipt, which must include
your name, address, telephone
number, VIN, rental dates and the
corresponding warranty repair order
should be submitted to:
Maserati Roadside Assistance ATTN:
Maserati Rental Car Claims Dept.
P.O. Box 8140
Ft. Washington, PA 19034Vehicle Identification Data Vehicle Identification Number The vehicle's identification number
(VIN) is punched on the foot platform,
in front of the right-hand front seat.
To read the number, lift the mat and
slide the guard.
The VIN Number is also visible from
the outside through the windshield on
the front left corner of the dashboard.Introduction
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• If the light switch is in the “0” (OFF)
mode all switch backlights and the
front seats lighting will turn off.
• If the light switch is in the
position and the ignition switch
is in OFF position, the front low
intensity LEDs of the external
headlight and rear position light
guide LED will turn on and will turn
off automatically after 8 minutes to
preserve the battery charge.
• If the light switch is in
position
and the ignition switch is in RUN
position, no lighting feature will be
available.
• If the light switch is in
position
(Low beam mode) the front
domelight LED (if enabled), the
switches backlighting, the
instrument cluster’s display, the night
front seats lighting will turn on. The
front domelight LED and the night
lighting of the front seats will light
up with the intensity set by the
right-hand regulator. If the regulator
is in "0" (OFF) position, the night
lighting will turn off.
• If the light switch is turned in
“AUTO” position (on/off AUTO
mode) and the ignition is switched in
RUN position, as in “low beam
mode” all lights turn on either in “DAY” or “NIGHT” mode according
to the twilight sensor. In “DAY”
mode the switches backlighting will
be at 100% intensity, in “NIGHT”
mode they will be as set by the left
dimmer control switch.
NOTE:
In “DAY” mode, the switches are not
backlit, except the windows and
steering switches.
Light Dimmer Controls The light dimmer controls are part of
the headlight switch and are
positioned beside the switcher itself
(see “Lights” in section
"Understanding the Vehicle" for
further information).Unlock the Vehicle with
Key fob The RKE system allows you to unlock
the doors and the fuel filler door,
open the trunk and turn the approach
and courtesy lights on from a distance
up to approximately 33 ft (10 m). The
key fob RKE transmitter does not need
to be pointed at the vehicle to
activate the system. See “Illuminated
Entry/Exit” in this section for further
information.
NOTE:
Driving at speeds of 5 mph (8 km/h)
and above disables the system from
responding to all key fobs RKE
transmitter buttons.Before Starting
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Remote Start System This system enables the key fob RKE
transmitter to start the engine
conveniently from outside the vehicle
while still maintaining security. The
system has a range of approximately
300 ft (91 m). Obstructions between
the vehicle and the key fob may
reduce this range.
NOTE:
Changes or modifications not
expressly approved by the party
responsible for compliance could void
the user's authority to operate the
equipment.
If your RKE transmitter fails to operate
from a normal distance, check for
these conditions:
• A weak battery in the RKE
transmitter. The expected life of the
battery is a minimum of three years.
• Closeness to a radio transmitter such
as a radio station tower, airport
transmitter, and some mobile or CB
radio.
• Obstructions between the vehicle
and the Key Fob. How to use Remote Start All of the following conditions must
be met before the engine will remote
start:
• System not disabled from previous
remote start event.
• Vehicle theft alarm not active.
• Doors closed.
• Hood closed.
• Trunk lid closed.
• Hazard lights switched off.
• Brake pedal not pressed.
• Battery at an acceptable charge
level.
• The shift lever is in P (Park) position.
• The vehicle transmission is in
automatic mode.
• The remote start has not been
activated yet two consecutive times.
If EPB (Electric Parking Brake) is not
selected, at key-off in some conditions
the remote start system may not allow
engine to start. We suggest to set
“Auto Apply On” function through
the switch on the right-side of the
steering wheel (refer to “Instrument
Cluster” in section “Dashboard
Instrument and Controls”). WARNING!
• Do not start or run an engine in a
closed garage or confined area.
Exhaust gas contains Carbon
Monoxide (CO) which is odorless
and colorless
• Keep key fobs RKE transmitter away
from children. Operation of the
Remote Start System, windows,
door locks or other controls could
cause serious injury or death.
Engine Remote Start Abort
Message on Instrument Cluster The following messages will display on
the instrument cluster if the vehicle
fails to remote start or exits remote
start prematurely:
• “Remote Start Canceled Door
Open”.
• “Remote Start Canceled Trunk
Open”.
• “Remote Start Canceled Fuel Low”.
• “Remote Start Canceled Time
Expired”.
• “Remote Start Disabled Start Vehicle
to Reset”.Before Starting
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Passive Entry System The “Passive Entry” system is an
enhancement to the vehicle’s Remote
Keyless Entry (RKE) system. This
feature allows you to lock and unlock
the vehicle’s door(s) without having to
press the key fob RKE transmitter lock
or unlock buttons.
NOTE:
• “Passive Entry” may be programmed
to on/off; see “MTC+ Settings” in
section “Dashboard Instruments and
Controls” for further information.
• If wearing gloves, or if it has been
raining on the “Passive Entry” door
handle, the unlock sensitivity can be
affected, resulting in a slower
response time.
• Access to the vehicle using “Passive
Entry” system may not work properly
in case of interference caused by
external sources such as metal
objects, mobile phones, overhead
power lines, antennas, etc. In these
cases, use the buttons of the key fob
RKE transmitter to open and close
the vehicle or the emergency key,
inserting it into the driver side door
lock.
• The “Passive Entry” system does not
lock and unlock the doors directly and immediately but with a slight
delay (about 2 seconds).
Unlock Door from the Driver
Side With a valid key fob RKE transmitter
within 3.3 ft (1 m) of the driver's door
handle, grip the driver’s door outside
handle to unlock the door
automatically. The interior door panel
lock knob will rise when the door is
unlocked. NOTE:
If “1st Press of Key Fob Unlocks” is
selected, all doors will unlock when
you grip the front driver’s door handle.
To select between “Driver Door” and
“All Doors”, see “MTC+ Settings” in
section “Dashboard Instruments and
Controls”.
Unlock Door from the
Passenger Side With a valid key fob RKE transmitter
within 3.3 ft (1 m) of the passenger
door handle, grip the front passenger
outside door handle to unlock all four
doors automatically.
The interior door panel lock knob will
rise when the door is unlocked.Before Starting
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Power Windows The window controls on the driver's
door panel govern all the door
windows.
There are single window controls on
each passenger door trim panel, which
operate the corresponding window.
The window controls will operate only
when the ignition switch is in the ACC
or RUN position. NOTE:
• The power window switches will
remain active for up to 10 minutes
after the ignition switch is turned to
the OFF position. Opening either
front door will cancel this feature.
The time lapse can be set. See “MTC+
Settings” in section “Dashboard
Instruments and Controls” for
further information.
• Frequent activations of the power
windows could result in a temporary
lock out of the motors. In this case,
wait a moment before a new
activation.
WARNING!
Improper use of the power windows
and the sunroof (if equipped) can
however be dangerous, even with the
anti-pinch prevention system. Before
and during activation of the power
window, always check that the
passengers are not exposed to the risk
of injury both by the moving window
and by personal objects that could be
dragged or hit by it. Do not leave
unattended children in a vehicle with
a key fob RKE transmitter inside.
When getting out the vehicle, always
remove the key fob RKE transmitter to prevent the windows being
accidentally activated, posing a risk to
passengers remaining onboard.
Auto-Down Feature The driver door power window switch
and some model passenger door
power window switches have an
auto-down feature.
Press the window switch to the second
detent, release, and the window will
go completely down automatically.
To open the window part way, press
the window switch to the first detent
and release it when you want the
window to stop.
To stop the window from going all the
way down during the auto-down
operation, pull up on the switch
briefly.
Auto-Up Feature with
Anti-Pinch Protection Lift the window switch to the second
detent, release, and the window will
go all the way up automatically.
To stop the window from going all the
way up during the auto-up operation,
push down on the switch briefly.
To close the window part way, lift the
window switch to the first detent andBefore Starting
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