
Keyless Entry...................................................73
Interior Luggage Compartment Release.........................................................................75
Security
Passive Anti-Theft System...........................77
Anti-Theft Alarm.............................................78
Steering Wheel
Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn.........................................................80
Adjusting the Steering Wheel - VehiclesWith: Power Adjustable Steering Column........................................................................80
Audio Control.................................................82
Voice Control..................................................82
Cruise Control.................................................83
Information Display Control........................83
Heated Steering Wheel...............................83
Wipers and Washers
Windshield Wipers........................................84
Autowipers......................................................85
Windshield Washers.....................................86
Lighting
General Information......................................87
Lighting Control..............................................87
Autolamps.......................................................88
Instrument Lighting Dimmer.......................89
Headlamp Exit Delay....................................89
Daytime Running Lamps..............................89
Automatic High Beam Control...................90
Adaptive Headlamps.....................................91
Direction Indicators.......................................92
Welcome Lighting..........................................92
Interior Lamps.................................................93
Ambient Lighting...........................................94
Windows and Mirrors
Power Windows.............................................95
Global Opening and Closing......................96
Exterior Mirrors...............................................96
Interior Mirror..................................................99
Sun Visors......................................................100
Sun Shades...................................................100
Moonroof.......................................................100
Instrument Cluster
Gauges...........................................................103
Warning Lamps and Indicators.................105
Audible Warnings and Indicators.............108
Information Displays
General Information.....................................110
Information Messages.................................116
Climate Control
Automatic Climate Control........................136
Hints on Controlling the Interior Climate.......................................................................138
Heated Windshield......................................139
Heated Rear Window..................................139
Heated Exterior Mirrors..............................139
Cabin Air Filter..............................................139
Remote Start..................................................140
Seats
Sitting in the Correct Position....................141
2
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

Head Restraints............................................142
Power Seats...................................................143
Memory Function..........................................147
Rear Seats......................................................148
Heated Seats.................................................149
Climate Controlled Seats...........................150
Rear Seat Armrest.........................................151
Universal Garage Door Opener
Universal Garage Door Opener...............153
Auxiliary Power Points
Auxiliary Power Points................................158
Storage Compartments
Center Console............................................160
Overhead Console......................................160
Starting and Stopping the Engine
General Information......................................161
Keyless Starting.............................................161
Starting a Gasoline Engine........................162
Engine Block Heater...................................164
Fuel and Refueling
Safety Precautions.......................................166
Fuel Quality...................................................166
Fuel Filler Funnel Location.........................167
Running Out of Fuel....................................168
Refueling........................................................169
Fuel Consumption........................................172
Engine Emission Control
Emission Law.................................................173
Catalytic Converter......................................174
Transmission
Automatic Transmission..............................177
All-Wheel Drive
Using All-Wheel Drive.................................183
Brakes
General Information....................................192
Hints on Driving With Anti-Lock Brakes.......................................................................193
Electric Parking Brake.................................193
Auto Hold.......................................................194
Traction Control
Principle of Operation.................................197
Using Traction Control................................197
Stability Control
Principle of Operation.................................198
Using Stability Control................................199
Parking Aids
Principle of Operation.................................201
Rear Parking Aid...........................................201
Front Parking Aid........................................202
Side Sensing System.................................203
Active Park Assist.......................................205
Rear View Camera.......................................213
Cruise Control
Principle of Operation.................................217
3
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

Using Cruise Control...................................217
Using Adaptive Cruise Control.................218
Driving Aids
Driver Alert....................................................227
Lane Keeping System................................229
Blind Spot Information System................234
Cross Traffic Alert........................................236
Steering.........................................................240
Pre-Collision Assist......................................241
Drive Control................................................246
Load Carrying
Load Limit......................................................248
Towing
Towing a Trailer............................................253
Recommended Towing Weights.............254
Essential Towing Checks..........................255
Towing the Vehicle on Four Wheels......257
Driving Hints
Breaking-In...................................................259
Economical Driving.....................................259
Driving Through Water..............................259
Floor Mats.....................................................260
Roadside Emergencies
Roadside Assistance..................................262
Hazard Flashers..........................................263
Fuel Shutoff..................................................263
Jump Starting the Vehicle.........................264
Post-Crash Alert System...........................266
Transporting the Vehicle...........................267
Towing Points...............................................268
Customer Assistance
Getting the Services You Need...............269
In California (U.S. Only)..............................270
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................271
Utilizing the Mediation/Arbitration Program(Canada Only)..........................................272
Getting Assistance Outside the U.S. andCanada.......................................................273
Ordering Additional Owner's Literature......................................................................275
Reporting Safety Defects (U.S. Only)......275
Reporting Safety Defects (Canada Only)......................................................................276
Fuses
Fuse Specification Chart............................277
Changing a Fuse.........................................294
Maintenance
General Information....................................297
Opening and Closing the Hood..............297
Under Hood Overview - 2.0L...................298
Under Hood Overview - 3.0L...................300
Engine Oil Dipstick - 2.0L.........................302
Engine Oil Dipstick - 3.0L..........................302
Engine Oil Check........................................302
Oil Change Indicator Reset......................303
Engine Coolant Check...............................304
Automatic Transmission Fluid Check......308
Brake Fluid Check........................................313
Washer Fluid Check.....................................313
Fuel Filter........................................................313
Changing the 12V Battery..........................314
4
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

Checking the Wiper Blades.......................315
Changing the Wiper Blades......................316
Adjusting the Headlamps..........................316
Changing a Bulb...........................................317
Changing the Engine Air Filter..................317
Vehicle Care
General Information.....................................319
Cleaning Products.......................................319
Cleaning the Exterior.................................320
Waxing............................................................321
Cleaning the Engine...................................322
Cleaning the Windows and Wiper Blades......................................................................322
Cleaning the Interior...................................323
Cleaning the Instrument Panel andInstrument Cluster Lens........................325
Cleaning Leather Seats.............................325
Repairing Minor Paint Damage................326
Cleaning the Wheels..................................326
Vehicle Storage............................................327
Body Styling Kits..........................................328
Wheels and Tires
Tire Sealant and Inflator Kit......................329
Tire Care........................................................336
Using Summer Tires...................................350
Using Snow Chains......................................351
Tire Pressure Monitoring System...........352
Changing a Road Wheel...........................356
Technical Specifications............................364
Capacities and Specifications
Engine Specifications - 2.0L.....................366
Engine Specifications - 3.0L.....................367
Motorcraft Parts - 2.0L...............................368
Motorcraft Parts - 3.0L................................370
Vehicle Identification Number...................371
Vehicle Certification Label.........................371
Transmission Code Designation.............372
Capacities and Specifications - 2.0L......373
Capacities and Specifications - 3.0L......379
Bulb Specification Chart............................386
Audio System
General Information....................................389
Audio Unit......................................................391
USB Port........................................................392
Media Hub....................................................392
SYNC™ 3
General Information....................................394
Home Screen...............................................409
Using Voice Recognition.............................411
Entertainment................................................421
Climate...........................................................435
Phone.............................................................439
Navigation.....................................................447
Apps...............................................................458
Settings...........................................................461
SYNC™ 3 Troubleshooting..........................481
Accessories
Accessories..................................................499
Lincoln Protect
Lincoln Protect..............................................501
5
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

The event data recorder in this vehicle isdesigned to record such data as:
•How various systems in your vehiclewere operating;
•Whether or not the driver andpassenger safety belts werebuckled/fastened;
•How far (if at all) the driver wasdepressing the accelerator and/or thebrake pedal; and
•How fast the vehicle was traveling; and
•Where the driver was positioning thesteering wheel.
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (e.g., name, gender, age, andcrash location) is recorded (see limitationsregarding 911 Assist and Traffic, directionsand Information privacy below). However,parties, such as law enforcement, couldcombine the event data recorder data withthe type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the event datarecorder. Ford Motor Company and Fordof Canada do not access event datarecorder information without obtainingconsent, unless pursuant to court order or
where required by law enforcement, othergovernment authorities or other thirdparties acting with lawful authority. Otherparties may seek to access the informationindependently of Ford Motor Company andFord of Canada.
11
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Introduction

Direction indicators. See DirectionIndicators (page 92).A
Instrument cluster. See Gauges(page 103). See Warning Lampsand Indicators (page 105).
B
Wiper lever. See Wipers andWashers (page 84).C
Information and entertainmentdisplay.D
Audio unit. See Audio Unit (page391).E
Hazard warning flasher switch.See Hazard Flashers (page 263).F
Parking aid switch. See ParkingAids (page 201).G
Heated rear window switch. SeeHeated Rear Window (page 139).H
Climate controls. See ClimateControl (page 136).I
Start button. See Keyless Starting(page 161).J
Entertainment, navigation andphone.K
Voice control. See Voice Control(page 82).L
Horn.M
Steering wheel adjustment. SeeAdjusting the Steering Wheel(page 80).
N
Cruise control switches. SeeUsing Cruise Control (page 217).O
Information display controls. SeeInformation Displays (page 110).P
Parking brake. See ElectricParking Brake (page 193).Q
Lighting control. See LightingControl (page 87). Instrumentlighting dimmer. See InstrumentLighting Dimmer (page 89).
R
18
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
At a Glance

PRINCIPLE OF OPERATION
WARNING: Airbags do not inflateslowly or gently, and the risk of injury from adeploying airbag is the greatest close to thetrim covering the airbag module.
WARNING: All occupants of yourvehicle, including the driver, should alwaysproperly wear their seatbelts, even when anairbag supplemental restraint system isprovided. Failure to properly wear yourseatbelt could seriously increase the risk ofinjury or death.
WARNING: Even with advancedrestraints systems, properly restrain children12 and under in a rear seating position.Failure to follow this could seriously increasethe risk of injury or death.
WARNING: Do not place your arms onthe airbag cover or through the steeringwheel. Failure to follow this instruction couldresult in personal injury.
WARNING: Keep the areas in front ofthe airbags free from obstruction. Do not affixanything to or over the airbag covers.Objects could become projectiles duringairbag deployment or in a sudden stop.Failure to follow this instruction could resultin personal injury or death.
WARNING: Airbags can kill or injure achild in a child restraint. Never place arear-facing child restraint in front of an activeairbag. If you must use a forward-facing childrestraint in the front seat, move the seat uponwhich the child restraint is installed all theway back.
WARNING: Do not attempt to service,repair, or modify the supplementary restraintsystem or associated components. Failureto follow this instruction could result inpersonal injury or death.
WARNING: Several airbag systemcomponents get hot after inflation. To reducethe risk of injury, do not touch them afterinflation.
WARNING: If a supplementary restraintsystem component has deployed, it will notfunction again. Have the system andassociated components inspected as soonas possible. Failure to follow this instructioncould result in personal injury or death.
The airbags are a supplemental restraintsystem and are designed to work with theseatbelts to help protect the driver and rightfront passenger from certain upper bodyinjuries. Airbags do not inflate slowly; thereis a risk of injury from a deploying airbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
47
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Supplementary Restraints System

The airbags inflate and deflate rapidly uponactivation. After airbag deployment, it isnormal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder (tolubricate the bag) or sodium compounds (forexample, baking soda) that result from thecombustion process that inflates the airbag. Small amounts of sodium hydroxide may bepresent which may irritate the skin and eyes,but none of the residue is toxic.
While the system is designed to help reduceserious injuries, contact with a deployingairbag may also cause abrasions or swelling.Temporary hearing loss is also a possibilityas a result of the noise associated with adeploying airbag. Because airbags mustinflate rapidly and with considerable force,there is the risk of death or serious injuriessuch as fractures, facial and eye injuries orinternal injuries, particularly to occupantswho are not properly restrained or areotherwise out of position at the time of airbagdeployment. Thus, it is extremely importantthat occupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
DRIVER AND PASSENGER
AIRBAGS
WARNING: Do not place your arms onthe airbag cover or through the steeringwheel. Failure to follow this instruction couldresult in personal injury.
WARNING: Keep the areas in front ofthe airbags free from obstruction. Do not affixanything to or over the airbag covers.Objects could become projectiles duringairbag deployment or in a sudden stop.Failure to follow this instruction could resultin personal injury or death.
WARNING: Airbags can kill or injure achild in a child restraint. Never place arear-facing child restraint in front of an activeairbag. If you must use a forward-facing childrestraint in the front seat, move the seat uponwhich the child restraint is installed all theway back.
The driver and front passenger airbags willdeploy during significant frontal and nearfrontal crashes.
48
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Supplementary Restraints SystemE151127