2019 LINCOLN MKZ phone

Action and DescriptionMenu Item
View Devices
You can then select:
You can add a Bluetooth enabled device by following the steps in the previous table.Add a Bluetooth Device
You can select a phone by touching the name of the phone on the screen. You then have the following options:
Depending on the status of the device, you can select either of these options to interact with the selecteddevice.Connect
Disconnect
Allows you to select this device to be your preferred device.Make Primary
Removes the selected device from the system.Delete
Press the info icon next to the device nameto see phone and device information.
Action and DescriptionMenu Item
Manage Contacts
You can then select:
Enable this option to have SYNC 3 periodically re-download your phonebook to keep your contact list up todate.Auto-Download Contacts
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu Item
Choose how you would like the system to display your contacts. You can choose:Sort By:
Last NameFirst Name
Select this option to re-download your contact list manually.Re-download Contacts
Select this option to delete the in vehicle contact list. Deleting the in vehicle list does not erase the contactlist on the connected phone.Delete Contacts
Action and DescriptionMenu Item
Set Phone Ringtone
You can then select:
No sound plays when a call comes to your phone.No Ringtone
The currently selected ringtone on your phone plays when you receive a call. This option may not be availablefor all phones. If this option is available, it is the default setting.Use Phone Ringtone
You can also select one of the three available ringers.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu Item
Text Messaging
You can then select:
No sound plays when a message comes to your phone.No Alert (Silence)
You can select one of the three available notification sounds.
When enabled, a voice prompt alerts you when you receive a new message.Voice Readout
You can enable and disable the following options as well:
Action and DescriptionMenu Item
When enabled, vehicle audio (such as radio or apps) is muted for the duration of the phone call even whenthe phone call is in privacy.Mute Audio in Privacy
When enabled, an alert displays that your phone is roaming when you attempt to place a call.Roaming Warning
When enabled, a message displays when the battery on your phone is running low.Low Battery Notification
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

911 Assist
Enabling 911 Assist
Note:For this feature to work, your cellphone must have Bluetooth and connectwith SYNC3.
To activate 911 Assist from the settingsscreen select:
Action and DescriptionMenu Item
Press this button to enter the settings screen for this feature. You can switch this feature on and off by slidingthe scrollbar as follows.911 Assist
Slide the scrollbar to switch this feature on.
You can set your contacts in the phone bookfor emergency quick dialing.
Setting Emergency Contacts
Ensure the phone book of your cell phonedownloaded to SYNC 3.
From the settings screen select:
Action and DescriptionMenu Item
Press this button to enter the settings screen for this feature.911 Assist
Select this option as it displays on the screen.Set Emergency Contacts
Action and DescriptionMenu Item
Select this option under .Select a Contact
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

The screen lists contacts in the phone book.Select the contact that you want to set asemergency contact. You can set EmergencyContact 2 by same process. You can set twoEmergency Contacts in total.
Note:After SYNC3 tries to place anemergency call, the Emergency Contactbutton displays on the touch screen. Youneed to press the button to call the contactthrough your Bluetooth phone.
Note:If the vehicle is equipped withnavigation, a map with your current streetinformation displays on the screen when 911Assist is in process.
Radio
This button is available if a Radio source suchas AM or FM is the active media source.Pressing the button allows you to access thefollowing features:
Action and DescriptionMenu Item
Activation of this feature allows you to listen to HD radio broadcasts.FM HD Radio
AM HD Radio
(Dependent on currentradio source, If Available)
This feature is available when FM Radio is your active media source. Activate this feature to have the systemdisplay radio text.Radio Text
RefreshAutoset Presets (AST)
Selecting this option stores the six strongest stations in your current location to the last preset bank of thecurrently tuned source.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu Item
Updating Mobile Apps…Up-To-DateUpdate Needed
The system is trying to receive an update.No update is required.The system has detected a new apprequiring authorization or a generalpermissions update is required.
Select this button if an update is required andyou want to request this update manually. Forexample, when your mobile device is connectedto a Wi-Fi hotspot, select:
Request Update
Request Update
Grant or deny permissions to all apps at once.All Apps
Grant or deny an individual app particular permissions. App permissions are organized into groups. By pressingthe info book icon, you can see which signals are included in each group.There may also be SYNC 3enabled apps listed underthese options.
Note:We is not responsible or liable for anydamages or loss of privacy relating to usageof an app, or dissemination of any vehicledata that you approve us to provide to anapp.
General
Access and adjust the system settings, voicefeatures, as well as phone, navigation andwireless settings.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Menu Item
Enable this option to remove additional voice prompts and confirmations.Advanced Mode
Enable this option to have the system confirm a contact's name with you beforemaking a call.Phone Confirmation
Enable this option to have the system display a list of available voice commandswhen you press the voice.Voice Command List
Valet Mode
Valet mode allows you to lock the system.No information is accessible until the systemis unlocked with the correct PIN.
When you select valet mode, a pop upappears informing you that a four digit codemust be entered to enable and disable valetmode. You can use any PIN you chose butyou must use the same PIN to disable valetmode. The system asks you to input thecode.
Note:If the system is locked and you cannotremember the PIN, please contact theCustomer Relationship Center.
For LincolnUnited States: 1-800-521-4140Canada: 1-800-387-9333
LincolnFord
United States: 1-800-521-4140United States andCanada: 1-800-392-3673Canada: 1-800-387-9333
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3