AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3
Side Sensing System..................................203Obstacle Distance Indicator............................204
Sitting in the Correct Position.....................141Snow ChainsSee: Using Snow Chains...................................351
Spare WheelSee: Changing a Road Wheel.........................356
Special Notices.................................................13New Vehicle Limited Warranty...........................13On Board Diagnostics Data LinkConnector............................................................14Special Instructions...............................................13
Special Operating Conditions ScheduledMaintenance................................................512Exceptions.............................................................515
Speed ControlSee: Cruise Control.............................................217
Stability Control.............................................198Principle of Operation........................................198
Starting a Gasoline Engine.........................162Automatic Engine Shutdown............................163Failure to Start......................................................163Fast Restart...........................................................162Guarding Against Exhaust Fumes...................164Important Ventilating Information...................164Stopping the Engine When Your Vehicle isMoving...............................................................164
Stopping the Engine When Your Vehicle isStationary..........................................................164
Starting and Stopping the Engine..............161General Information.............................................161
Steering..........................................................240Electric Power Steering....................................240
Steering Wheel................................................80Storage Compartments...............................160SunroofSee: Moonroof.....................................................100
Sun Shades....................................................100Sun Visors.......................................................100Illuminated Vanity Mirror...................................100
Supplementary Restraints System..............47Principle of Operation..........................................47
Symbols Glossary..............................................7SYNC™ 3..........................................................394General Information...........................................394
SYNC™ 3 Troubleshooting...........................481
T
Technical SpecificationsSee: Capacities and Specifications...............366
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)...........................271Tire Care.........................................................336Glossary of Tire Terminology..........................338
Information About Uniform Tire QualityGrading.............................................................337Information Contained on the TireSidewall............................................................339Temperature A B C.............................................338Traction AA A B C...............................................337Treadwear.............................................................337
Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit....................329
Tire Pressure Monitoring System.............352Changing Tires With a Tire PressureMonitoring System.........................................353Understanding Your Tire Pressure MonitoringSystem .............................................................353
Tire Repair KitSee: Tire Sealant and Inflator Kit....................329
Tire Sealant and Inflator Kit.......................329First Stage: Reinflating the Tire with SealingCompound and Air.........................................331General Information...........................................329Second Stage: Checking Tire Pressure........333Tips for Use of your TMK..................................330What to do after the Tire has beenSealed...............................................................334What to do when a Tire Is Punctured.............331
TiresSee: Wheels and Tires......................................329
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index
Towing a Trailer.............................................253Load Placement..................................................253
Towing Points................................................268Installing the Recovery Hook..........................268Recovery Hook Location..................................268
Towing the Vehicle on Four Wheels........257Emergency Towing.............................................257Recreational Towing..........................................257
Towing.............................................................253Traction Control.............................................197Principle of Operation........................................197
Transmission Code Designation...............372Transmission...................................................177Transporting the Vehicle............................267Type Approvals..............................................571Radio Frequency Certification Logos for BlindSpot Information System..............................579Radio Frequency Certification Logos for MidRange Radar....................................................574Radio Frequency Certification Logos forPassive Anti-Theft System...........................575Radio Frequency Certification Logos for RadioTransceiver Module.......................................577Radio Frequency Certification Logos for SYNC3.........................................................................580Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)....................571
Radio Frequency Certification Logos forWireless Charging.........................................580
U
Under Hood Overview - 2.0L....................298Under Hood Overview - 3.0L....................300Universal Garage Door Opener................153HomeLink Wireless Control System...............153
USB Port.........................................................392Using Adaptive Cruise Control..................218Automatic Cancellation....................................222Blocked Sensor...................................................224Canceling the Set Speed.................................222Changing the Set Speed...................................221Detection Issues.................................................223Following a Vehicle...........................................220Following a Vehicle to a CompleteStop...................................................................220Hilly Condition Usage.......................................222Overriding the Set Speed.................................221Park Brake Application.....................................222Resuming the Set Speed.................................222Setting the Adaptive Cruise Speed................219Setting the Adaptive Cruise Speed When YourVehicle is Stationary.....................................220Setting the Gap Distance..................................221Switching Adaptive Cruise Control Off........222
Switching Adaptive Cruise Control On..........219Switching to Normal Cruise Control..............226System Not Available........................................224
Using All-Wheel Drive..................................183Driving In Special Conditions With All-WheelDrive (AWD)......................................................185Operating AWD Vehicles With Spare orMismatched Tires...........................................185
Using Cruise Control....................................217Canceling the Set Speed..................................218Changing the Set Speed...................................217Resuming the Set Speed...................................218Setting the Cruise Speed..................................217Switching Cruise Control Off............................218Switching Cruise Control On............................217
Using MyKey With Remote StartSystems..........................................................65Using Snow Chains.......................................351Using Stability Control.................................199Using Summer Tires....................................350Using Traction Control.................................197Switching the System Off..................................197System Indicator Lights and Messages.........197Using a Switch......................................................197Using the Information Display Controls.........197
Using Voice Recognition..............................411Audio Voice Commands....................................413Climate Voice Commands.................................414
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index