In the CAMVAP program, impartial third-partyarbitrators conduct hearings at mutuallyconvenient times and places in an informalenvironment. These impartial arbitratorsreview the positions of the parties, makedecisions and, when appropriate, renderawards to resolve disputes. CAMVAPdecisions are fast, fair, and final as thearbitrator’s award is binding on both you andFord of Canada.
CAMVAP services are available in allCanadian territories and provinces. For moreinformation, without charge or obligation, callyour CAMVAP Provincial Administratordirectly at 1-800-207-0685 or visitwww.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleaded fuelor petrol/gas engines or the proper sulfurfuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contact ourCustomer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damage theeffectiveness of your emission control systemand may cause engine knocking or seriousengine damage. Ford Motor Company orFord of Canada is not responsible for anydamage caused by use of improper fuel.Using improper fuels may also result indifficulty importing your vehicle back into theUnited States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands and/orPuerto Rico, Central America, the Caribbean,and Israel and the Middle East, contact thenearest authorized dealer. If the authorizeddealer cannot help you, contact thecorresponding Ford Customer AssistanceCenter:
FORD MOTOR COMPANY
Customer Relationship Centers in:
273
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Customer Assistance
If you buy your vehicle in North America andthen relocate to any of the above locations,register your vehicle identification number(VIN) and new address with Ford GlobalTrade Services by emailing,[email protected].
If you are in another foreign country, contactthe nearest authorized dealer. In the eventyour inquiry is unresolved, communicate yourconcern with the dealership’s Sales Manager,Service Manager or Customer RelationsManager. If you require additional assistanceor clarification, please contact the respectiveCustomer Relationship Center as previouslylisted.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached bytheir website:
www.helminc.com
(Items in this catalog may be purchased bycredit card, check or money order.)
Obtaining a French Owner’s Manual
French Owner’s Manual can be obtainedfrom your authorized dealer or by contactingHelm, Incorporated using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has adefect which could cause a crash orcould cause injury or death, you shouldimmediately inform the NationalHighway Traffic Safety Administration(NHTSA) in addition to notifying FordMotor Company.
If NHTSA receives similar complaints, itmay open an investigation, and if it findsthat a safety defect exists in a group ofvehicles, it may order a recall and
remedy campaign. However, NHTSAcannot become involved in individualproblems between you, your dealer, orFord Motor Company.
275
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Customer AssistanceE142557
Engine Coolant TemperatureManagement (If Equipped)
WARNING: To reduce the risk of crashand injury, be prepared that the vehiclespeed may reduce and the vehicle may notbe able to accelerate with full power until thecoolant temperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a long orsteep grade in high ambient temperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehicle speedcaused by reduced engine power in orderto manage the engine coolant temperature. Your vehicle may enter this mode if certainhigh-temperature and high-load conditionstake place. The amount of speed reductiondepends on vehicle loading, grade andambient temperature. If this occurs, there isno need to pull off the road. You cancontinue to drive your vehicle.
The air conditioning may automatically turnon and off during severe operatingconditions to protect the engine fromoverheating. When the coolant temperaturedecreases to the normal operatingtemperature, the air conditioning turns on.
If the coolant temperature gauge moves fullyinto the red zone, or if the coolanttemperature warning or service engine soonmessages appear in your information display,do the following:
1. Pull off the road as soon as safelypossible and shift the transmission intopark (P).
2. Leave the engine running until thecoolant temperature gauge needlereturns to the normal position. If thetemperature does not drop after severalminutes, follow the remaining steps.
3. Switch the engine off and wait for it tocool. Check the coolant level.
4. If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
5. If the coolant level is normal, restart theengine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK
6F35 Transmission (If Equipped)
Note:Transmission fluid should be checkedby an authorized dealer. If required, fluidshould be added by an authorized dealer.
The automatic transmission does not havea transmission fluid dipstick.
308
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance
Temperature A B C
WARNING: The temperature gradefor this tire is established for a tire thatis properly inflated and not overloaded.Excessive speed, underinflation, orexcessive loading, either separately orin combination, can cause heat buildupand possible tire failure.
The temperature grades are A (thehighest), B and C, representing the tire’sresistance to the generation of heat andits ability to dissipate heat when testedunder controlled conditions on aspecified indoor laboratory test wheel.Sustained high temperature can causethe material of the tire to degenerateand reduce tire life, and excessivetemperature can lead to sudden tirefailure. The grade C corresponds to alevel of performance which all
passenger car tires must meet under theFederal Motor Vehicle Safety StandardNo. 139. Grades B and A representhigher levels of performance on thelaboratory test wheel than the minimumrequired by law.
Glossary of Tire Terminology
•Tire label: A label showing theoriginal equipment tire sizes,recommended inflation pressure andthe maximum weight the vehicle cancarry.
•Tire Identification Number: Anumber on the sidewall of each tireproviding information about the tirebrand and manufacturing plant, tiresize and date of manufacture. Alsoreferred to as DOT code.
•Inflation pressure: A measure of theamount of air in a tire.
•Standard load: A class of P-metric orMetric tires designed to carry amaximum load at set pressure. Forexample: For P-metric tires 35 psi(2.4 bar) and for Metric tires 36 psi(2.5 bar). Increasing the inflationpressure beyond this pressure willnot increase the tire’s load carryingcapability.
•Extra load: A class of P-metric orMetric tires designed to carry aheavier maximum load at 42 psi(2.9 bar). Increasing the inflationpressure beyond this pressure willnot increase the tire’s load carryingcapability.
•kPa: Kilopascal, a metric unit of airpressure.
•PSI: Pounds per square inch, astandard unit of air pressure.
•Cold tire pressure: The tire pressurewhen the vehicle has been stationaryand out of direct sunlight for an houror more and prior to the vehiclebeing driven for 1.0 mi (1.6 km).
338
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and Tires
that meets the door-latch post, next tothe driver's seating position), or TireLabel which is located on the B-Pillar orthe edge of the driver’s door. The coldinflation pressure should never be setlower than the recommended pressureon the Safety Compliance CertificationLabel or Tire Label.
When weather temperature changesoccur, tire inflation pressures alsochange. A 10°F (6°C) temperature dropcan cause a corresponding drop of 1 psi(0.07 bar) in inflation pressure. Checkyour tire pressures frequently and adjustthem to the proper pressure which canbe found on the Safety ComplianceCertification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool,meaning they are not hot fromdriving even a mile.
Note:If you are checking tire pressurewhen the tire is hot, (for example drivenmore than 1.0 mi (1.6 km), never bleedor reduce air pressure. The tires are hotfrom driving and it is normal forpressures to increase aboverecommended cold pressures. A hot tireat or below recommended cold inflationpressure could be significantlyunder-inflated.
Note:If you have to drive a distance toget air for your tire(s), check and recordthe tire pressure first and add theappropriate air pressure when you getto the pump. It is normal for tires to heatup and the air pressure inside to go upas you drive.
2.Remove the cap from the valve on
one tire, then firmly press the tiregauge onto the valve and measurethe pressure.
3. Add enough air to reach therecommended air pressure.
Note:If you overfill the tire, release airby pressing on the metal stem in thecenter of the valve. Then recheck thepressure with your tire gauge.
4. Replace the valve cap.
5.Repeat this procedure for each tire,including the spare.
Note:Some spare tires operate at ahigher inflation pressure than the othertires. For T type mini-spare tires, see theDissimilar spare wheel and tireassembly information for a description.Store and maintain at 60 psi (4.15 bar).For full-size and dissimilar spare tires,see the Dissimilar spare wheel and tireassembly information for a description.Store and maintain at the higher of thefront and rear inflation pressure as
shown on the Tire Label.
6.Visually inspect the tires to makesure there are no nails or otherobjects embedded that could pokea hole in the tire and cause an airleak.
345
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and Tires
TIRE PRESSURE MONITORING
SYSTEM
WARNING: The tire pressuremonitoring system is not a substitute formanually checking tire pressures. You shouldperiodically check tire pressures using apressure gauge. Failure to correctly maintaintire pressures could increase the risk of tirefailure, loss of control, vehicle rollover andpersonal injury.
Note: You should only use tire sealants inroadside emergencies as they may causedamage to the tire pressure monitoringsystem sensor.
Note: If the tire pressure monitoring systemsensor becomes damaged, it may notfunction.
Each tire, including the spare (ifprovided), should be checkedmonthly when cold and inflated tothe inflation pressure recommended by thevehicle manufacturer on the vehicle placardor tire inflation pressure label. (If your vehiclehas tires of a different size than the sizeindicated on the vehicle placard or tireinflation pressure label, you shoulddetermine the proper tire inflation pressurefor those tires).
As an added safety feature, your vehicle hasbeen equipped with a Tire PressureMonitoring System (TPMS) that illuminates alow tire pressure telltale when one or moreof your tires is significantly under-inflated.Accordingly, when the low tire pressuretelltale illuminates, you should stop andcheck your tires as soon as possible, andinflate them to the proper pressure. Drivingon a significantly under-inflated tire causesthe tire to overheat and can lead to tirefailure. Under-inflation also reduces fuelefficiency and tire tread life, and may affectthe vehicle’s handling and stopping ability.
Please note that the TPMS is not a substitutefor proper tire maintenance, and it is thedriver’s responsibility to maintain correct tirepressure, even if under-inflation has notreached the level to trigger illumination ofthe TPMS low tire pressure telltale.
Your vehicle has also been equipped with aTPMS malfunction indicator to indicate whenthe system is not operating properly. TheTPMS malfunction indicator is combined withthe low tire pressure telltale. When thesystem detects a malfunction, the telltale willflash for approximately one minute and thenremain continuously illuminated. Thissequence will continue upon subsequentvehicle start-ups as long as the malfunctionexists.
When the malfunction indicator is illuminated,the system may not be able to detect orsignal low tire pressure as intended. TPMSmalfunctions may occur for a variety ofreasons, including the installation ofreplacement or alternate tires or wheels onthe vehicle that prevent the TPMS from
352
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and Tires
functioning properly. Always check the TPMSmalfunction telltale after replacing one ormore tires or wheels on your vehicle toensure that the replacement or alternate tiresand wheels allow the TPMS to continue tofunction properly.
This device complies with Part 15 of the FCCRules and with License exempt RSSStandards of Industry Canada. Operation issubject to the following two conditions:
1. This device may not cause harmfulinterference, and
2.This device must accept any interferencereceived, including interference that maycause undesired operation.
Note:Changes or modifications notexpressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term "IC:" before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
Changing Tires With a Tire PressureMonitoring System
Note:Each road tire is equipped with a tirepressure sensor located inside the wheeland tire assembly cavity. The pressuresensor is attached to the valve stem. Thepressure sensor is covered by the tire andis not visible unless the tire is removed. Takecare when changing the tire to avoiddamaging the sensor.
You should always have your tires servicedby an authorized dealer.
Check the tire pressure periodically (at leastmonthly) using an accurate tire gauge. SeeWhen Inflating Your Tires in this chapter.
Understanding Your Tire PressureMonitoring System
The tire pressure monitoring systemmeasures pressure in your road tires andsends the tire pressure readings to yourvehicle. You can view the tire pressurereadings through the information display.See General Information (page 110). The lowtire pressure warning light will turn on if thetire pressure is significantly low. Once the
353
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and TiresE142549 E250820
When Inflating Your Tires
WARNING: Do not use the tirepressure displayed in the information displayas a tire pressure gauge. Failure to followthis instruction could result in personal injuryor death.
When putting air into your tires (such as at agas station or in your garage), the tirepressure monitoring system may not respondimmediately to the air added to your tires.
It may take up to two minutes of driving over20 mph (32 km/h) for the light to turn off afteryou have filled your tires to therecommended inflation pressure.
How Temperature Affects Your TirePressure
The tire pressure monitoring system monitorstire pressure in each pneumatic tire. Whiledriving in a normal manner, a typicalpassenger tire inflation pressure mayincrease about 2–4 psi (14–28 kPa) from acold start situation. If the vehicle is stationaryovernight with the outside temperature
significantly lower than the daytimetemperature, the tire pressure may decreaseabout 3 psi (21 kPa) for a drop of 30°F (17°C)in ambient temperature. This lower pressurevalue may be detected by the tire pressuremonitoring system as being significantlylower than the recommended inflationpressure and activate the system warninglight for low tire pressure. If the low tirepressure warning light is on, visually checkeach tire to verify that no tire is flat. If one ormore tires are flat, repair as necessary.Check the air pressure in the road tires. Ifany tire is under-inflated, carefully drive thevehicle to the nearest location where air canbe added to the tires. Inflate all the tires tothe recommended inflation pressure.
CHANGING A ROAD WHEEL (If
Equipped)
WARNING: If the tire pressure monitorsensor becomes damaged it may notfunction.
Note:The tire pressure monitoring systemindicator light illuminates when the sparetire is in use. To restore the full function ofthe monitoring system, all road wheelsequipped with tire pressure monitoringsensors must be mounted on the vehicle.
Note:You should only use tire sealants inroadside emergencies as they may causedamage to the tire pressure monitoringsystem sensor.
If you get a flat tire when driving, do notapply the brake heavily. Instead, graduallydecrease your speed. Hold the steeringwheel firmly and slowly move to a safe placeon the side of the road.
Have a flat serviced by an authorized dealerin order to prevent damage to the tirepressure monitoring system sensors. SeeTire Pressure Monitoring System (page 352).Replace the spare tire with a road tire assoon as possible. During repairing orreplacing of the flat tire, have an authorizeddealer inspect the tire pressure monitoringsystem sensor for damage.
356
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Wheels and Tires