2019 LINCOLN MKZ USB port

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 421).The file format is not supported by SYNC3.
Update media index. See Settings (page 461).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Daytime Running Lamps...............................89Type One - Conventional(Non-Configurable)..........................................90Type Two - Configurable....................................90
Direction Indicators........................................92Indicating a Lane Change..................................92
Doors and Locks.............................................67Drive Control.................................................246Lincoln Drive Control.........................................246
Driver Alert.....................................................227PRINCIPLE OF OPERATION............................227USING DRIVER ALERT......................................228
Driver and Passenger Airbags....................48Children and Airbags...........................................49Proper Driver and Front Passenger SeatingAdjustment.........................................................49
Driver and Passenger Knee Airbags.........53Driving Aids....................................................227Driving Hints..................................................259Driving Through Water...............................259DRLSee: Daytime Running Lamps...........................89
E
Economical Driving......................................259Electric Parking Brake..................................193Applying the Electric Parking Brake...............193
Automatically Releasing the Electric ParkingBrake..................................................................194Manually Releasing the Electric ParkingBrake..................................................................194Releasing the Electric Parking Brake if theVehicle Battery is Running Out ofCharge...............................................................194
Electromagnetic Compatibility..................536Emission Law..................................................173Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..............174Tampering With a Noise Control System......173
End User License Agreement....................541VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .....................................541
Engine Block Heater....................................164Using the Engine Block Heater.......................165
Engine Coolant Check................................304Adding Coolant...................................................305Engine Coolant TemperatureManagement...................................................308Fail-Safe Cooling................................................306Recycled Coolant...............................................306Severe Climates.................................................306
Engine Emission Control.............................173Engine ImmobilizerSee: Passive Anti-Theft System.........................77
Engine Oil Check.........................................302Adding Engine Oil..............................................303
Engine Oil Dipstick - 2.0L...........................302Engine Oil Dipstick - 3.0L...........................302Engine Specifications - 2.0L......................366Drivebelt Routing................................................367
Engine Specifications - 3.0L......................367Drivebelt Routing................................................368
Entertainment.................................................421AM/FM Radio.......................................................424Apps.......................................................................435Bluetooth Stereo or USB..................................433CD (If equipped)..................................................432HD Radio™ Information (If Available)..............428SiriusXM® Satellite Radio (If Activated).........424Sources.................................................................423Supported Media Players, Formats andMetadata Information....................................435USB Ports.............................................................435
Environment......................................................16EPBSee: Electric Parking Brake..............................193
Essential Towing Checks...........................255Before Towing a Trailer.....................................256Hitches..................................................................255Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................256Safety Chains......................................................255
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Index

Towing a Trailer.............................................253Load Placement..................................................253
Towing Points................................................268Installing the Recovery Hook..........................268Recovery Hook Location..................................268
Towing the Vehicle on Four Wheels........257Emergency Towing.............................................257Recreational Towing..........................................257
Towing.............................................................253Traction Control.............................................197Principle of Operation........................................197
Transmission Code Designation...............372Transmission...................................................177Transporting the Vehicle............................267Type Approvals..............................................571Radio Frequency Certification Logos for BlindSpot Information System..............................579Radio Frequency Certification Logos for MidRange Radar....................................................574Radio Frequency Certification Logos forPassive Anti-Theft System...........................575Radio Frequency Certification Logos for RadioTransceiver Module.......................................577Radio Frequency Certification Logos for SYNC3.........................................................................580Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)....................571
Radio Frequency Certification Logos forWireless Charging.........................................580
U
Under Hood Overview - 2.0L....................298Under Hood Overview - 3.0L....................300Universal Garage Door Opener................153HomeLink Wireless Control System...............153
USB Port.........................................................392Using Adaptive Cruise Control..................218Automatic Cancellation....................................222Blocked Sensor...................................................224Canceling the Set Speed.................................222Changing the Set Speed...................................221Detection Issues.................................................223Following a Vehicle...........................................220Following a Vehicle to a CompleteStop...................................................................220Hilly Condition Usage.......................................222Overriding the Set Speed.................................221Park Brake Application.....................................222Resuming the Set Speed.................................222Setting the Adaptive Cruise Speed................219Setting the Adaptive Cruise Speed When YourVehicle is Stationary.....................................220Setting the Gap Distance..................................221Switching Adaptive Cruise Control Off........222
Switching Adaptive Cruise Control On..........219Switching to Normal Cruise Control..............226System Not Available........................................224
Using All-Wheel Drive..................................183Driving In Special Conditions With All-WheelDrive (AWD)......................................................185Operating AWD Vehicles With Spare orMismatched Tires...........................................185
Using Cruise Control....................................217Canceling the Set Speed..................................218Changing the Set Speed...................................217Resuming the Set Speed...................................218Setting the Cruise Speed..................................217Switching Cruise Control Off............................218Switching Cruise Control On............................217
Using MyKey With Remote StartSystems..........................................................65Using Snow Chains.......................................351Using Stability Control.................................199Using Summer Tires....................................350Using Traction Control.................................197Switching the System Off..................................197System Indicator Lights and Messages.........197Using a Switch......................................................197Using the Information Display Controls.........197
Using Voice Recognition..............................411Audio Voice Commands....................................413Climate Voice Commands.................................414
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index