Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commands and the media voicecommands at the beginning of their respective sections.You may be using the wrong voicecommands.SYNC 3 does not under-stand what I am saying.Refer to the audio display during an active voice session to find a listof voice commands there.
Wait for the system to prompt you before you state your command.You may be speaking too soon or at thewrong time.
Review the media voice commands at the beginning of the mediasection.You may be using the wrong voicecommands.
SYNC 3 does not under-stand the name of a songor artist.
Say the song or artist name exactly as it is displayed on your device.For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactlyas it appears on your device.Make sure you are saying the complete title such as "California remixfeaturing Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, youhave to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do nothave any special characters like *, - or +.
The song or artist name may have somespecial characters that are not beingrecognized by SYNC 3.
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SYNC™ 3
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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SYNC™ 3
•Links to Third Party Sites: TheSOFTWARE may provide you with theability to link to third party sites. The thirdparty sites are not under the control ofFORD MOTOR COMPANY, its affiliatesand/or its designated agent. NeitherFORD MOTOR COMPANY nor itsaffiliates nor its designated agent areresponsible for (I) the contents of anythird party sites, any links contained inthird party sites, or any changes orupdates to third party sites, or (ii)webcasting or any other form oftransmission received from any thirdparty sites. If the SOFTWARE provideslinks to third party sites, those links areprovided to you only as a convenience,and the inclusion of any link does notimply an endorsement of the third partysite by FORD MOTOR COMPANY, itsaffiliates and/or its designated agent.
•Obligation to Drive Responsibly: Yourecognize your obligation to driveresponsibly and keep attention on theroad. You will read and abide with theDEVICES operating instructionsparticularly as they pertain to safety andyou agree to assume any risk associated
with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If theSOFTWARE is provided by FORD MOTORCOMPANY separate from the DEVICES onmedia such as a ROM chip, CD ROM disk(s)or via web download or other means, and islabeled "For Upgrade Purposes Only" or "ForRecovery Purposes Only" you may install one(1) copy of such SOFTWARE onto theDEVICES as a replacement copy for theexisting SOFTWARE, and use it inaccordance with this EULA, including anyadditional EULA terms accompanying theupgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS: Alltitle and intellectual property rights in and tothe SOFTWARE (including but not limited toany images, photographs, animations, video,audio, music, text and "applets" incorporatedinto the SOFTWARE), the accompanyingprinted materials, and any copies of theSOFTWARE, are owned by FORD MOTORCOMPANY, or its affiliates or suppliers. TheSOFTWARE is licensed, not sold. You maynot copy the printed materials accompanyingthe SOFTWARE. All title and intellectualproperty rights in and to the content which
may be accessed through use of theSOFTWARE is the property of the respectivecontent owner and may be protected byapplicable copyright or other intellectualproperty laws and treaties. This EULA grantsyou no rights to use such content outside itsintended use. All rights not specificallygranted under this EULA are reserved byFORD MOTOR COMPANY, its affiliates, andthird party software and service providersand suppliers. Use of any on-line serviceswhich may be accessed through theSOFTWARE may be governed by therespective terms of use relating to suchservices. If this SOFTWARE containsdocumentation that is provided only inelectronic form, you may print one copy ofsuch electronic documentation.
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Appendices
(b) use your own personal judgment whiledriving. If you feel that a route suggested bythe TeleNav Software instructs you toperform an unsafe or illegal maneuver,places you in an unsafe situation, or directsyou into an area that you consider to beunsafe, do not follow such instructions;
(c) do not input destinations, or otherwisemanipulate the TeleNav Software, unlessyour vehicle is stationary and parked;
(d) do not use the TeleNav Software for anyillegal, unauthorized, unintended, unsafe,hazardous, or unlawful purposes, or in anymanner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices andcables necessary for use of the TeleNavSoftware in a secure manner in your vehicleso that they will not interfere with yourdriving and will not prevent the operation ofany safety device (such as an airbag).
You agree to indemnify and hold TeleNavharmless against all claims resulting from anydangerous or otherwise inappropriate useof the TeleNav Software in any movingvehicle, including as a result of your failureto comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNavSoftware, to provide TeleNav with true,accurate, current, and complete informationabout yourself, and (b) to inform TeleNavpromptly of any changes to such information,and to keep it true, accurate, current andcomplete.
3. Software License
•Subject to your compliance with theterms of this Agreement, TeleNav herebygrants to you a personal, non-exclusive,non-transferable license (except asexpressly permitted below in connectionwith your permanent transfer of theTeleNav Software license), without theright to sublicense, to use the TeleNavSoftware (in object code form only) inorder to access and use the TeleNavSoftware. This license shall terminateupon any termination or expiration of thisAgreement. You agree that you will usethe TeleNav Software only for yourpersonal business or leisure purposes,and not to provide commercial navigationservices to other parties.
3.1 License Limitations
•(a) reverse engineer, decompile,disassemble, translate, modify, alter orotherwise change the TeleNav Softwareor any part thereof; (b) attempt to derivethe source code, audio library orstructure of the TeleNav Software withoutthe prior express written consent ofTeleNav; (c) remove from the TeleNavSoftware, or alter, any of TeleNav's or itssuppliers' trademarks, trade names,logos, patent or copyright notices, orother notices or markings; (d) distribute,sublicense or otherwise transfer theTeleNav Software to others, except aspart of your permanent transfer of theTeleNav Software; or (e) use the TeleNavSoftware in any manner that
I. infringes the intellectual property orproprietary rights, rights of publicity orprivacy or other rights of any party,
ii. violates any law, statute, ordinance orregulation, including but not limited to lawsand regulations related to spamming, privacy,consumer and child protection, obscenity ordefamation, or
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Appendices
A
A/CSee: Climate Control..........................................132
About This Manual............................................7ABSSee: Brakes...........................................................188
ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................189
Accessories...................................................482Exterior Style.......................................................482Interior Style.........................................................482Lifestyle.................................................................482Peace of Mind.....................................................482
AccessoriesSee: Replacement Parts Recommendation.....14
ACCSee: Using Adaptive Cruise Control...............211
Active Park Assist........................................200Deactivating the Active Park AssistFeature.............................................................204Parallel Parking, Parallel Park OutAssist................................................................200Troubleshooting the System...........................205
Adjusting the Headlamps..........................300Horizontal Aim Adjustment...............................301Vertical Aim Adjustment...................................300
Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn...........................................................80Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn...........................................................80End of Travel Position...........................................81Memory Feature.....................................................81
Airbag Disposal...............................................54Air ConditioningSee: Climate Control..........................................132
Air FilterSee: Changing the Engine Air Filter..............302
AlarmSee: Anti-Theft Alarm...........................................78
All-Wheel Drive..............................................183Ambient Lighting.............................................94Adjusting the Brightness.....................................94Changing the Color..............................................94Switching Ambient Lighting Off........................94Switching Ambient Lighting On........................94
Anti-Theft Alarm..............................................78Arming the Alarm..................................................78Disarming the Alarm.............................................78
Appendices.....................................................519Apps.................................................................442.................................................................................442SiriusXM Traffic and Travel Link......................443
At a Glance........................................................18Audible Warnings and Indicators..............107Headlamps On Warning Chime.......................107Keyless Warning Alert........................................107Parking Brake On Warning Chime..................107
Audio Control..................................................82Seek, Next or Previous........................................82
Audio System................................................366General Information...........................................366
Audio Unit......................................................368Seek, Fast Forward and Reverse...................370Tune ......................................................................370Volume and Power.............................................370
Auto Hold........................................................192Using Auto Hold..................................................194
Autolamps.........................................................89Windshield Wiper Activated Headlamps........90
Automatic Climate Control..........................132A/C...........................................................................133Auto ........................................................................134Climate Controlled Seats...................................133Defrost....................................................................134Dual.........................................................................134Fan Speed Control..............................................133Heated Rear Window.........................................134Heated Seats........................................................133Left-hand Temperature Control.......................133MAX A/C................................................................133
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Index
Tire Care..........................................................318Glossary of Tire Terminology...........................319Information About Uniform Tire QualityGrading..............................................................318Information Contained on the TireSidewall............................................................320Temperature A B C..............................................319Traction AA A B C................................................318Treadwear.............................................................318
Tire Pressure Monitoring System.............332Changing Tires With a Tire PressureMonitoring System.........................................333Understanding Your Tire Pressure MonitoringSystem .............................................................334
TiresSee: Wheels and Tires.......................................315
Towing a Trailer.............................................245Load Placement..................................................245
Towing the Vehicle on Four Wheels.......250Emergency Towing............................................250Recreational Towing..........................................250
Towing.............................................................245Traction Control.............................................195Principle of Operation........................................195
Trailer Sway Control....................................246Transmission Code Designation..............349Transmission...................................................177Transporting the Vehicle............................258
Type Approvals.............................................554Radio Frequency Certification Logos for BlindSpot Information System.............................562Radio Frequency Certification Logos for MidRange Radar....................................................557Radio Frequency Certification Logos forPassive Anti-Theft System...........................558Radio Frequency Certification Logos for RadioTransceiver Module......................................560Radio Frequency Certification Logos for SYNC3.........................................................................563Radio Frequency Certification Logos for TirePressure Monitoring Sensor(s)...................554Radio Frequency Certification Logos forWireless Charging.........................................563
U
Under Hood Overview................................288Unique Driving Characteristics..................163Universal Garage Door Opener................149HomeLink Wireless Control System...............149
USB Port..........................................................376Using Adaptive Cruise Control...................211Automatic Cancellation......................................214Blocked Sensor...................................................216Canceling the Set Speed..................................214Changing the Set Speed...................................214
Detection Issues..................................................215Following a Vehicle.............................................212Hilly Condition Usage........................................215Overriding the Set Speed.................................214Resuming the Set Speed...................................214Setting the Adaptive Cruise Speed................212Setting the Gap Distance..................................213Switching Adaptive Cruise Control Off..........215Switching Adaptive Cruise Control On..........212Switching to Normal Cruise Control...............218System Not Available.........................................216
Using All-Wheel Drive..................................183Driving in Special Conditions With All-WheelDrive...................................................................183
Using Cruise Control....................................210Switching Cruise Control Off.............................211Switching Cruise Control On............................210
Using MyKey With Remote StartSystems..........................................................63Using Snow Chains.......................................331Using Stability Control..................................197Using Traction Control.................................195Switching the System Off..................................195System Indicator Lights and Messages.........195Using a Switch.....................................................195Using the Information Display Controls........195
Using Voice Recognition............................396Audio Voice Commands...................................398
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Index