2019 LINCOLN CONTINENTAL Owners Manual

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
This is a device limitation.
SYNC 3 does not recog-
nize my device when I start
my vehicle.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
This is a device-dependent feature.
Bluetooth audio does not
stream. The device is not connected.
Try switching your device off, resetting it or removing the battery, then
reconnect it to SYNC 3.
The device is in a bad state.
Make sure that all song details are populated.
Your music files may not contain the
correct artist, song title, album or genre
information.
SYNC 3 does not recog-
nize music that is on my
device. Try replacing the corrupt file with a new version.
The file may be corrupted.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
The song may have copyright protection
that does not allow it to play.
Convert the file to a supported format. See Entertainment (page 446).
The file format is not supported by SYNC
3.
Update media index.
See Settings (page 485).
The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.
The device has a lock screen enabled.
510
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.
When I connect my device,
I sometimes do not hear
any sound. To listen to Apple devices through USB, select AirPlay from the devices
Control Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlay
from the devices Control Center, then select SYNC.
Connect a compatible device or media player.
The device or media player is incompat-
ible.
SYNC 3 does not display
the song information,
repeat, or shuffle buttons. Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don’t use the default name unless
it contains a unique identifier, such as part of the MAC address.
Multiple Access points within range with
the same SSID.
511
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Position the vehicle close to the access point with the front of the
vehicle facing the access point direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may
cause interference.
Weak signal probably due to distance
from the access point, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped with heated windshield, try positioning the
vehicle so that the windshield is not facing the access point. If you
have metallic window tinting but not on the windshield, position the
vehicle to face the access point. If all windows are tinted, you can
open the windows in the direction of the access point if that is feasibl\
e.
There may be an obstruction between
SYNC 3 and the access point.
Poor signal seen by SYNC
3 despite being near a
access point.
Try to remove other obstructions that may impact signal quality such
as opening the garage door.
Please set the network to visible and try again.
The access point was defined as a
hidden network.
An access point is not
listed in the list of available
networks.
512
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
SYNC 3 currently does not provide an access point.
SYNC 3 does not currently provide a
access point.
SYNC 3 is not seen when
searching for Wi-Fi
networks from your phone
or other devices.
Check the signal quality (under network details), if SYNC 3 indicates
good or excellent, test with another high-speed equipped access
point where the environment is more predictable.
Poor signal strength, too far from the
access point, access point is supporting
multiple connections, slow Internet
connection or other problems.
Software download takes
too long.
Test the connection with another device, if the access point requires
a subscription, you may contact the service provider.
It is possible that there is no new soft-
ware. The connected access point may
be a managed one and it requires either
a subscription or agreeing to the terms
and conditions.
SYNC 3 seems to connect
with a access point and the
signal strength is excellent
but the software is not
being updated.
513
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smartphone; an Android with OS
2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, make sure you pair and connect your phone to SYNC 3
in order to find AppLink-capable apps on your device. iPhone users
must also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-
ible phone to SYNC 3.
AppLink Mobile Applica-
tions: When I select "Find
Mobile Apps," SYNC 3
does not find any applica-
tions.
Make sure you have downloaded and installed the latest version of
the app from your phone's app store. Make sure the app is running
on your phone. Some apps require you to register or login to the app
on the phone before using them with AppLink. Also, some may have
a "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installed
and running on your mobile device.
My phone is connected,
but I still cannot find any
apps.
Closing and restarting apps may help SYNC 3 find the application if
you cannot discover it inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select it and restart the app.
If the app does not have that option, select the phone's settings menu
and select 'Apps', then find the particular app and choose 'Force stop.'
Do not forget to restart the app afterward, then select "Find Mobile
Apps" on SYNC 3.
Sometimes apps do not properly close
and re-open their connection to SYNC 3,
over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the home
button then swipe up on the app to close it. Tap the home button
again, then select the app again to restart it. After a few seconds, the\
app should then appear in SYNC 3's Mobile App's Menu.
514
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset it on your phone. If you are
in your vehicle, SYNC 3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system
that may cause apps that were found on
your previous vehicle drive to not be
found again if you did not switch
Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
Unplug the USB cable from the phone, wait a moment, and plug the
USB cable back in to the phone. After a few seconds, the app should
appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the
application and restart it.
You may need to reset the USB connec-
tion to SYNC 3.
My iPhone is connected,
my app is running, I
restarted the app but I still
cannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device's
volume control buttons which are most often found on the side of the
device.
The Bluetooth volume on the phone may
be low.
I have an Android phone. I
found and started my
media app on SYNC 3, but
there is no sound or the
sound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. If
the app has a "Ford SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited
number of Bluetooth ports that apps can
use to connect. If you have more AppLink
apps on your phone than the number of
available Bluetooth ports, you will not see
all of your apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps
Menu.
515
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying. Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
You may be speaking too soon or at the
wrong time.
Review the media voice commands at the beginning of the media
section.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand the name of a song
or artist. Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactly
as it appears on your device. Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
516
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".
You may not be saying the name exactly
as it appears on your phonebook.
SYNC 3 does not under-
stand or is calling the
wrong contact when I want
to make a call.
Make sure that your contact names do not have any special characters
like *, - or +.
The contact name may contain special
characters.
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.
You may not be saying the name exactly
as it appears on your phonebook.
The SYNC 3 voice control
system is having trouble
recognizing foreign names
stored on my cell phone.
Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.
517
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3