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Connected Services Safety and
Security
Auto Crash Notification
Provides immediate assistance when an
accident occurs and an airbag is deployed.
In this event, an ACN signal, containing
customer and location information, will
automatically be transmitted to the response
center. Upon receipt of the signal, a response
specialist will attempt to establish voice
communications with the vehicle occupants
and forward any pertinent information to
Connected Services emergency services.
SOS
Customers request emergency Connected
Services emergence services by pressing
the dedicated “SOS" button in the vehicle.
This action transmits vehicle information
and location to specially trained response
specialists, who assist in coordinating the
dispatch of appropriate emergency assistance
to the customer.
The response specialist remains on the line
with the customer until advised assistance has
arrived.
Stolen Vehicle Recovery
In the event a customer’s vehicle is reported
stolen (and a stolen vehicle report has been
fi led with the appropriate police department),
the response center can provide assistance to
the police in an attempt to recover the vehicle.
Vehicle Slowdown
Used with Stolen Vehicle Recovery, this
enables law enforcement to gradually reduce
the engine power of the vehicle, thus slowing
it down to safe levels. A warning shall be
transmitted to the driver prior to the slowdown
procedure.
Vehicle Immobilization
Used with Stolen Vehicle Recovery, this
enables law enforcement to send a signal to
the vehicle which immobilizes the engine
management system, thus preventing startup.
This capability is only valid when the ignition
is off , but can be saved for later immobilization
if the vehicle is on or in motion at the time of
signal transmission.
Connected Services (USA Only)
