
Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited miles.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Bumper protectors.
• Fog lamp bezel.
• Graphics kit.
• Hood protector*.
• Rear spoiler.
• Side window deflectors*.
• Splash guards.
• Trim kits*.
• Vehicle covers. Interior style
•
All-weather floor mats.
• Ambient lighting.
• Arm rest*.
• Cargo area protector.
• Door sill plates.
• Gear shift knob.
• Lighted door sill plates.
• Premium carpeted floor mats.
• Rear seat entertainment*.
Lifestyle
• Ash cup and smokers packages.
• Cargo organization.
• Cargo net*.
• Device holder*.
• Roof racks and carriers*.
Peace of mind
• Bumper-mounted parking sensor*.
• Keyless entry keypad.
• Locking fuel plug.
• Remote start.
• Roadside Assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
380
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Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
385
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By using SUNA Products and/or Services,
you will be deemed to have accepted and
agreed to be bound by the terms and
conditions fully detailed at:
Website
www.sunatraffic.com.au/termsandcon- ditions/
2. Intellectual Property
SUNA Products and/or Services are for
your personal use. You may not record, or
retransmit the content, nor use the content
in association with any other traffic
information or route guidance service or
device not approved by Intelematics. You
obtain no right of ownership in any
Intellectual Property Rights (including
copyright) in the data that is used to
provide SUNA Products and/or Services.
3. Appropriate Use
SUNA Products and/or Services are
intended as an aid to personal motoring
and travel planning, and do not provide
comprehensive or accurate information on
all occasions. On occasions, you may
experience additional delay as a result of
using SUNA Products and/or Services. You
acknowledge that it is not intended, or
suitable, for use in applications where time
of arrival or driving directions may impact
the safety of the public or yourself.
4. Use of SUNA Products and Services
while driving
You, and other authorised drivers of the
vehicle in which SUNA Products and/or
Services are available or installed and
active, remain at all times responsible for
observing all relevant laws and codes of
safe driving. In particular, you agree to only
actively operate SUNA Products and/or
Services when the Vehicle is at a complete
stop and it is safe to do so. 5. Service Continuity and Reception of
the SUNA Traffic Channel
We will use reasonable endeavours to
provide the SUNA Traffic Channel 24 hours
a day, 365 days a year. The SUNA Traffic
Channel may occasionally be unavailable
for technical reasons or for planned
maintenance. We will try to perform
maintenance at times when congestion is
light. We reserve the right to withdraw
SUNA Products and/or Services at any
time.
Also, we cannot assure the uninterrupted
reception of the SUNA Traffic Channel
RDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers or
the manufacturer of your device (the
“Suppliers”)) shall be liable to you or to
any third party for any damages either
direct, indirect, incidental, consequential
or otherwise arising out of the use of or
inability to use SUNA Products and/or
Services even if Intelematics or a Supplier
has been advised of the possibility of such
damages. You also acknowledge that the
neither Intelematics nor any Supplier
guarantees nor make any warranties that
relate to the availability, accuracy or
completeness of SUNA Products and/or
Services, and to the extent which it is
lawful to do so, both Intelematics and each
Supplier excludes any warranties which
might otherwise be implied by any State
or Federal legislation in relation to SUNA
Products and/or Services.
7. Please Note
Great care has been taken in preparing this
manual. Constant product development
may mean that some information is not
entirely up-to-date. The information in this
document is subject to change without
notice.
428
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A
A/C
See: Climate Control.......................................... 96
About This Manual...........................................7
ABS See: Brakes............................................................ 133
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................134
Accessories...................................................380 Exterior style....................................................... 380
Interior style......................................................... 380
Lifestyle................................................................. 380
Peace of mind.................................................... 380
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps.........................195 Horizontal Aim Adjustment............................ 196
Vertical Aim Adjustment................................. 195
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control.......................................... 96
Air Filter See: Changing the Engine Air Filter............209
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting............................................76
Anti-Theft Alarm............................................66 Alarm System........................................................ 66
Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Triggering the Alarm........................................... 66
Appendices....................................................401
Apps.................................................................350 ........................................................................\
.......... 350
SiriusXM Traffic and Travel Link................... 352
Audible Warnings and Indicators.............85 Exterior Lamps On............................................... 85
Gearshift Lever Not in Park (P)....................... 85
Key in Ignition........................................................ 85
Key Outside Vehicle - Vehicles With Keyless System................................................................ 85
Parking Brake On.................................................. 85
Safety Belt Minder............................................... 85
Audio Control..................................................68 Audio Input Jack
............................................271
Audio System................................................254
General Information......................................... 254
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................259
Alternative Frequencies.................................. 262
Automatic Volume Control............................ 262
Autostore Control.............................................. 262
Sound Button....................................................... 261
Station Preset Buttons..................................... 261
Station Tuning Control..................................... 261
Waveband Button.............................................. 261
Audio Unit - Vehicles With: AM/FM/ CD...................................................................255
Alternative Frequencies.................................. 258
Automatic Volume Control............................ 258
Autostore Control.............................................. 258
Sound Button...................................................... 257
Station Preset Buttons..................................... 257
Station Tuning Control..................................... 257
Waveband Button.............................................. 257
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
..............264
Audio Unit - Vehicles With: Touchscreen Display..........................................................263
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Climate Control........................96 Temperature Control.......................................... 98
Automatic Transmission............................129 Emergency Park Position Release
Lever..................................................................... 131
Hints on Driving with an Automatic Transmission.................................................... 131
Selector Lever Positions.................................. 130
Sport Mode and Manual Shifting.................130
Automatic Transmission Fluid Check..............................................................191
Auxiliary Power Points
...............................109
12 Volt DC Power Point..................................... 109
Location................................................................. 109
B
Battery See: Changing the 12V Battery...................... 192
431
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Bonnet Lock
See: Opening and Closing the Hood...........182
Booster Seats..................................................25 Types of Booster Seats...................................... 25
Brake Fluid Check..........................................191
Brakes................................................................133 General Information.......................................... 133
Breaking-In......................................................158
Bulb Specification Chart...........................207
C
Cabin Air Filter...............................................102
Capacities and Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
..............248
Air Conditioning System................................. 248
Automatic Transmission................................. 252
Brake System....................................................... 252
Engine.................................................................... 249
Engine Coolant.................................................... 251
Fuel Tank................................................................ 251
Grease.................................................................... 253
Locks....................................................................... 252
Washer Reservoir................................................ 251
Capacities and Specifications................243
Cargo Nets......................................................149 Installing and Removing the Cargo
Net....................................................................... 149
Car Wash See: Cleaning the Exterior................................ 212
Catalytic Converter
......................................125
On-Board Diagnostics (OBD-II).................... 126
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 126
Center Console................................................111
Changing a Bulb - 4-Door..........................197 Center High Mounted Stop Lamp................201
Front Fog Lamps................................................ 199
Headlamp.............................................................. 197
Interior Lamp........................................................ 201
License Plate Lamp........................................... 201
Luggage Compartment Lamp, Footwell Lamp and Liftgate Lamp........................... 202
Reading Lamps.................................................. 202
Rear Lamps......................................................... 200
Side Direction Indicator................................... 199
Changing a Bulb - 5-Door........................202 Center High Mounted Stop Lamp...............206 Front Fog Lamps...............................................
204
Headlamp............................................................. 202
Interior Lamp...................................................... 206
License Plate Lamp.......................................... 206
Luggage Compartment Lamp, Footwell Lamp and Liftgate Lamp........................... 207
Reading Lamps.................................................. 206
Rear Lamps.......................................................... 205
Side Direction Indicator.................................. 204
Changing a Fuse
...........................................180
Fuses....................................................................... 180
Changing a Road Wheel
...........................238
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 238
Stowing the Flat Tire......................................... 241
Tire Change Procedure.................................... 239
Changing the 12V Battery..........................192 Remove and Reinstall the Battery...............193
Changing the Engine Air Filter................209
Changing the Front Wiper Blades..........194
Changing the Rear Wiper Blades...........194
Checking MyKey System Status...............55 MyKey Distance.................................................... 55
Number of Admin Keys...................................... 55
Number of MyKeys.............................................. 55
Checking the Wiper Blades......................194
Child Restraint and Seatbelt Maintenance
.................................................36
Child Restraint Positioning..........................27
Child Safety........................................................17
General Information............................................. 17
Child Safety Locks
.........................................29
Left-Hand Side...................................................... 29
Right-Hand Side................................................... 29
Cigar Lighter
...................................................109
Cleaning Leather Seats..............................216
Cleaning Products
.........................................211
Cleaning the Engine.....................................214
Cleaning the Exterior...................................212 Cleaning the Headlamps................................. 212
Exterior Chrome Parts....................................... 213
Exterior Plastic Parts......................................... 213
Stripes or Graphics............................................. 213
Underbody............................................................. 213
Under Hood........................................................... 213
Cleaning the Instrument Panel and Instrument Cluster Lens..........................215
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Heated Windows and Mirrors...................101
Heated Exterior Mirrors..................................... 102
Heated Windows................................................. 101
Heating See: Climate Control.......................................... 96
Hill Start Assist..............................................134 Switching the System On and Off................135
Using Hill Start Assist........................................ 135
Hints on Controlling the Interior Climate...........................................................98
Cooling the Interior Quickly............................ 100
General Hints......................................................... 98
Heating the Interior Quickly............................. 99
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions................................ 101
Recommended Settings for Cooling .........100
Recommended Settings for Heating..........100
Side Window Defogging in Cold Weather.............................................................. 101
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................... 101
Hints on Driving With Anti-Lock Brakes............................................................134
Home Screen
................................................320
Hood Lock See: Opening and Closing the Hood...........182
I
Ignition Switch
................................................112
In California (U.S. Only).............................166
Information Displays
....................................86
General Information........................................... 86
Information Messages.................................88
Installing Child Restraints
............................18
Child Restraints...................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for Children (LATCH)............................................. 21
Using Tether Straps............................................. 23
Instrument Cluster
.........................................81
Instrument Lighting Dimmer......................74
Interior Lamps..................................................75
Front Interior Lamps............................................ 75
Rear Interior Lamps............................................. 75Interior Luggage Compartment
Release............................................................63
Interior Mirror
....................................................79
Automatic Dimming Mirror............................... 79
Manual Dimming Mirror..................................... 79
Introduction.........................................................7
J
Jump Starting the Vehicle.........................162 Connecting the Jumper Cables..................... 162
Jump Starting....................................................... 163
Preparing Your Vehicle...................................... 162
Removing the Jumper Cables........................ 163
K
Keyless Entry
.....................................................61
Disabled Keys........................................................ 62
General Information............................................. 61
Locking and Unlocking the Doors With the Key Blade............................................................ 63
Locking Your Vehicle............................................ 61
Passive Key.............................................................. 61
Unlocking Your Vehicle....................................... 62
Keyless Starting
..............................................113
Failure to Start...................................................... 113
Ignition On.............................................................. 113
Starting with Automatic Transmission.................................................... 113
Starting with Manual Transmission..............113
Stopping the Engine When Your Vehicle is Moving................................................................. 114
Stopping the Engine with Your Vehicle Stationary.......................................................... 114
Keys and Remote Controls.........................47
L
Lighting Control
...............................................72
Headlamp Flasher................................................ 73
High Beams............................................................. 73
Lighting Control Positions................................. 72
Parking Lamps....................................................... 72
Lighting...............................................................72 General Information............................................ 72
Load Carrying.................................................149
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Roadside Emergencies..............................160
Running-In See: Breaking-In.................................................. 158
Running Out of Fuel.....................................118 Adding Fuel From a Portable Fuel
Container........................................................... 119
Filling a Portable Fuel Container................... 118
S
Safety Canopy ™
............................................44
Safety Precautions........................................117
Satellite Radio..............................................268
Satellite Radio Electronic Serial Number
(ESN)................................................................ 269
Satellite Radio Reception Factors..............269
SIRIUS® Satellite Radio Service.................269
Troubleshooting................................................. 270
Scheduled Maintenance Record...........390
Scheduled Maintenance..........................384
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder™........................................................ 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats
.................................................................103
Security..............................................................65
Settings...........................................................353 911 Assist............................................................... 358
Ambient Lighting............................................... 365
Bluetooth.............................................................. 355
Clock....................................................................... 355
Display................................................................... 366
General.................................................................. 363
Media Player........................................................ 354
Mobile Apps.......................................................... 361
Navigation............................................................ 359
Phone..................................................................... 355
Radio...................................................................... 358
Sound..................................................................... 353
Valet Mode........................................................... 367
Vehicle................................................................... 365
Voice Control...................................................... 366
Wi-Fi & Hotspot................................................. 363Side Airbags
.....................................................43
Sitting in the Correct Position..................103
Snow Chains See: Using Snow Chains................................. 234
Spare Wheel See: Changing a Road Wheel....................... 238
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................389
Exceptions........................................................... 390
Speed Control See: Cruise Control............................................ 146
Stability Control
.............................................137
Principle of Operation....................................... 137
Starter Switch See: Ignition Switch............................................. 112
Starting a Gasoline Engine.........................114 Cold or Hot Engine.............................................. 114
Engine Idle Speed after Starting.................... 115
Failure to Start...................................................... 115
Flooded Engine..................................................... 115
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering.............................................................147 Electric Power Steering..................................... 147
Steering Wheel
...............................................68
Storage Compartments...............................111
Sunroof See: Moonroof...................................................... 80
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3..........................................................311
General Information........................................... 311
SYNC™ 3 Troubleshooting......................367
SYNC™ Applications and Services........................................................289
911 Assist............................................................... 289
SYNC Mobile Apps............................................. 291
SYNC™
............................................................273
General Information.......................................... 273
SYNC™ Troubleshooting
.........................303
438
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