Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
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When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 334).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals,
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the our
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
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Switching the Heated Exterior Mirrors On
and Off.............................................................. 457
Switching the Heated Rear Window On and Off....................................................................... 457
Switching the Heated Seats On and Off....................................................................... 457
Switching the Heated Steering Wheel On and Off.............................................................. 457
Switching the Rear Climate Controlled Seats On and Off.......................................... 458
Switching the Rear Heated Seats On and Off...................................................................... 458
Switching the Rear Ventilated Seats On and Off............................................................. 458
Switching the Ventilated Seats On and Off...................................................................... 458
Climate Control.............................................142
Climate Controlled Seats..........................167
Ventilated Seats................................................. 168
Coolant Check See: Engine Coolant Check............................ 335
Crash Sensors and Airbag Indicator.......54
Creating a MyKey
...........................................65
Programming and Changing Configurable
Settings.............................................................. 66
Cross Traffic Alert
........................................258
Blocked Sensors................................................ 260
Switching the System Off and On..............260
System Errors..................................................... 260
System Lights, Messages and Audible Alerts................................................................. 260
System Limitations........................................... 260
Using the Cross Traffic Alert System.........258
Cruise Control.................................................89 Principle of Operation....................................... 241
Cruise control See: Using Cruise Control................................ 241
Customer Assistance
..................................313
D
Data Recording
..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12 Services That We Provide..................................
12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps
............................96
Type One - Conventional
(Non-Configurable)....................................... 96
Type Two - Configurable................................... 96
Declaration of Conformity.......................554 Radio Frequency Statement......................... 554
Digital Radio
..................................................403
HD Radio Reception and Station
Troubleshooting........................................... 404
Direction Indicators
.......................................98
Doors and Locks.............................................69
Drive Control.................................................266 Selectable Drive Modes.................................. 266
Driver Alert.....................................................249 Using Driver Alert............................................... 249
Driver and Passenger Airbags...................49 Children and Airbags.......................................... 50
Proper Driver and Front Passenger Seating Adjustment........................................................ 49
Driving Aids
....................................................249
Driving Hints..................................................303
Driving Through Water
..............................304
DRL See: Daytime Running Lamps........................ 96
E
Economical Driving
.....................................303
Electric Parking Brake.................................216 Applying the Electric Parking Brake.............216
Automatically Releasing the Electric
Parking Brake................................................... 217
Manually Releasing the Electric Parking Brake................................................................... 216
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 217
Electromagnetic Compatibility
..............526
Emission Law.................................................195
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........196
Tampering With a Noise Control System............................................................... 195
570
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Blind Spot Information System
Indicator............................................................ 109
Brake System Warning Lamp........................ 109
Check Fuel Cap.................................................... 110
Cruise Control Indicator.................................... 110
Direction Indicator............................................... 110
Door Ajar Warning Lamp.................................. 110
Electric Park Brake.............................................. 110
Electronic Limited Slip Differential...............110
Engine Coolant Temperature Warning Lamp................................................................... 110
Fasten Seatbelt Warning Lamp..................... 110
Four-Wheel Drive Indicators........................... 110
Front Fog Lamp Indicator................................. 110
Headlamp High Beam Indicator...................... 111
Hill Descent............................................................. 111
Hood Ajar................................................................. 111
Liftgate Ajar Warning Lamp.............................. 111
Low Fuel Level Warning Lamp......................... 111
Low Tire Pressure Warning Lamp................... 111
Oil Pressure Warning Lamp.............................. 111
Powertrain Malfunction/Reduced Power/Electronic Throttle Control............111
Service Engine Soon............................................ 111
Stability Control and Traction Control Indicator.............................................................. 112
Stability Control and Traction Control Off Warning Lamp.................................................. 112
Tow Haul Indicator.............................................. 112
Washer Fluid Check
....................................340
Washers See: Cleaning the Exterior.............................. 349
See: Wipers and Washers................................. 92
Waxing..............................................................351
Welcome Lighting
.........................................98
Wheel Nuts See: Changing a Road Wheel....................... 380
Wheels and Tires
..........................................357
General Information.......................................... 357
Technical Specifications................................ 386
Windows and Mirrors.................................100
Windshield Washers
.....................................93
Front Camera Washer........................................ 93
Windshield Wipers
.........................................92
Speed Dependent Wipers................................ 92
Wiper Blades See: Checking the Wiper Blades.................. 343
Wipers and Washers
.....................................92 Wireless Accessory Charging....................175
580
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