2019 FORD E SERIES bluetooth

GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with yourBluetooth-enabled cellular phone andportable media player. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist, Vehicle Health Reportand SYNC Services (Traffic, Directions& Information).*
•Use applications, such as Stitcher, viaSYNC AppLink.**
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and require activation.**Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
The SYNC support team is available tohelp you with any questions you cannotanswer on your own.
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The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
System data cannot be accessed withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, acourt order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the sections on 911 Assist,Vehicle Health Report, and Traffic,Directions and Information.
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is in front of you.
Helpful Hints
•Make sure the interior of your vehicle isas quiet as possible. Wind noise fromopen windows and road vibrations mayprevent the system from correctlyrecognizing spoken commands.
•After pressing the voice button, waituntil after the tone sounds andListening appears before saying acommand. Any command spokenbefore this does not register with thesystem.
•Speak naturally, without long pausesbetween words.
•At any time, you can interrupt thesystem while it is speaking by pressingthe voice button.
Initiating a Voice Session
Initiate a voice session bypressing the voice button on thesteering wheel controls. SeeVoice Control (page 47).
When prompted you can say any of the following:
If you want the system to carry out the followingVoice command
Stream audio from your phone.Bluetooth Audio
Cancel the requested action.Cancel
Access mobile applications.mobile (apps | applica-tions)
Make calls.Phone
Access the device connected to your USB port.USB [1]
Run a vehicle health report.Vehicle Health (Report)
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USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cell phone'sfunctionality. At a minimum, most cellphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller identification.
Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are cell phone-dependentfeatures. To check your cell phone'scompatibility, see your cell phone's manualand visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
Pairing Your Cell Phone for theFirst Time
Note:SYNC can support downloading upto approximately 1000 entries perBluetooth-enabled cell phone.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Wirelessly pairing your cell phone withSYNC allows you to make and receivehands-free calls.
Press the phone button. When the display indicates there is no cell phone paired,do the following:
Action and DescriptionMessage
Press the OK button.NO PHONE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
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Depending on your cell phone's capabilityand your market, the system may promptyou with questions, such as setting thecurrent cell phone as the primary cellphone (the cell phone SYNC automaticallytries to connect with first upon vehiclestart-up) and downloading yourphonebook.
Pairing Subsequent Cell Phones
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Press the phone button, then scroll to:
ActionMessage
Press the OK button.PHONE SETNGS
Press the OK button.BT DEVICES
Press the OK button. When the following message appearsin the display.ADD DEVICE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cellphone as the primary cell phone (the cell phone SYNC automatically tries to connectwith first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say:
Voice Commands
Phone
You can then say any of the followingcommands.
Call History Incoming
Call History Missed
Call History Outgoing
Voice Commands
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
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You can also say any of the following:
Voice Command
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial
None of these commands are availableuntil your cell phone information iscompletely downloaded using Bluetooth.
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
The following commands are onlyavailable during active calls:
Voice Commands
Go To Privacy
Hold
Join
Phone Menu Commands
To access the phone menu with voicecommands, press the voice button andwhen prompted say:
Voice Command
[Phone] Menu
You can then say any of the following:
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Voice Command
[Phone] Settings [Message] NotificationOn
[Phone] Settings [Message] NotificationOff
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery
Phone Name
Signal
Text Message Inbox
Send [New] Text Message
You do not need to say word containedwithin brackets for the system tounderstand your command.
Note:To exit dial mode, press and hold thephone button or press MENU to go to thePHONE menu.
Phonebook Commands
When you ask SYNC to access content, forexample the phonebook name or number,the requested information appears in thedisplay to view.
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Making a Call
Press the voice button and when prompted say:
Action and DescriptionVoice Command
This command is not available until your cell phone informa-tion is completely downloaded using Bluetooth.Call ___
Use to enter a phone number digit by digit.Dial
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.Dial
To erase the last spoken digit. You can also press the leftarrow button.delete
To erase all spoken digits. You can also press and hold theleft arrow button.clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phonebutton.
•Reject the call by pressing and holdingthe red phone button.
•Ignore the call by doing nothing.
Phone Options during an ActiveCall
During an active call, you have more menufeatures that become available, forexample putting a call on hold or joiningcalls. Use the arrow buttons to scrollthrough the menu options.
Press the MENU button during an active call, then scroll to:
Action and DescriptionMessage
Press the OK button.CALL MENU
Select one of the following:
Press the OK button to switch a call from an active hands-free envir-onment to your cell phone for a more private conversation.PRIVACY
Press the OK button to put an active call on hold.CALL HOLD
Join two separate calls. SYNC supports a maximum of three callerson a multiparty call or conference call.JOIN CALLS
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Press the phone button to enter the Phone Menu, then scroll to:
Action and DescriptionMessage
Press the OK button to redial the last number called.PHONE REDIALPress the OK button again to confirm.
Access any previously dialed, received or missed calls after you
connect your Bluetooth-enabled cell phone to SYNC.1PHONE REDIAL
Press the OK button then select one of the following and press theOK button again to confirm.
INCOMING
OUTGOING
MISSED
The system attempts to automatically re-download your phonebookand call history each time your cell phone connects to SYNC (if theauto download feature is on and your Bluetooth-enabled cell phonesupports this feature).
To browse your phonebook select:PHONEBOOK
Press OK. Scroll down or up to thedesired name and press OK.BROWSE
In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK. The phonenumber that is stored under theselected label will be shown on thedisplay. Press OK to dial this number.
To search for a contact in your phone book select:
Press OK.SEARCHScroll down until you see the first letterof your phonebook entry. Press OK.Scroll down until you see the secondletter of your desired phonebook entry.Press OK.
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Action and DescriptionMessage
Repeat entering letters to narrow yoursearch. When you are satisfied withyour entry press the right arrow key onthe bezel.SYNC will jump to the phonebookcontact name that matches your entry.Press OK.In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK.The phone number that is stored underthe selected label will be shown on thedisplay. Press OK to dial this number.
Press the OK button to send, download, read and delete text
messages.1TEXT MESSAGE
View your cell phone's status, set ring tones, select your messagenotification, change phonebook entries and automatically download
your cell phone content among other features.1
PHONE SETNGS
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions.2SYNC Services
Automatically place an emergency call to a 911 operator following
a crash.3911 Assist
Create and receive a diagnostic report card on your vehicle.2Vehicle Health
Interact with SYNC-capable mobile applications on your smart-phone.APPLICATIONS
Access Bluetooth Devices menu listings and advanced menu listings.SYS SETTINGS
Press the OK button to exit the phone menu.EXIT MENU
1 This is a cell phone-dependent feature.2 This is an optional feature and available in the United States only.3 This is an optional feature and available in the United States and Canada only.
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