Page 537 of 560
Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 535
Page 538 of 560

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within threeweeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
536 CUSTOMER ASSISTANCE
Page 539 of 560

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.11
CUSTOMER ASSISTANCE 537
Page 540 of 560

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investiga-
tions and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
538 CUSTOMER ASSISTANCE
Page 541 of 560
Page 542 of 560

About Your Brakes........................ .428
Adaptive Cruise Control (ACC) (Cruise Control) . . . .253
Adding Engine Coolant (Antifreeze) .............390
Adding Fuel ............................. .287
Adding Washing Fluid ...................... .374
Additives, Fuel ........................... .431
Adjust Forward ................................48
Rearward ...............................48
AirBag ................................ .191
Advance Front Air Bag ....................191
Air Bag Operation ....................... .193
Air Bag Warning Light .....................190
Driver Knee Air Bag ..................... .194
Enhanced Accident Response .............200, 358
Event Data Recorder (EDR) .................358
FrontAirBag .......................... .191
If Deployment Occurs .....................199
Knee Impact Bolsters ..................... .193
Maintaining Your Air Bag System .............201
Maintenance ........................... .201
Redundant Air Bag Warning Light ............191
Side Air Bags .......................... .194
Transporting Pets ....................... .219
Air Bag Light ...................... .136, 190, 220Air Cleaner, Engine (Engine Air Cleaner Filter)
......379
Air Conditioner Maintenance ..................380
Air Conditioner Refrigerant ................380, 381
Air Conditioner System ..................... .380
Air Conditioning ...................... .79, 85, 91
Air Conditioning Filter ....................93, 381
Air Conditioning, Operating Tips ................92
Air Filter ............................... .379
Air Pressure Tires................................. .407
Alarm Arm The System ...................... .35, 36
Panic ..................................22
Rearm The System ........................36
Security
Alarm....................... .34, 140
Alarm System Security Alarm ...........................34
All Wheel Drive Towing ............................... .357
All Wheel Drive (AWD) ..................... .396
Alterations/Modifications Vehicle .................................5
Android Auto ............................ .529
Antifreeze (Engine Coolant) ................389, 436
Disposal .............................. .392
540 INDEX
Page 543 of 560

Anti-Lock Brake System (ABS).................152
Anti-Lock Warning Light .....................143
Apple CarPlay ........................... .530
Arming System Security Alarm ...........................34
Assist, Hill Start .......................... .158
Audio Systems (Radio) ...................... .443
Auto Down Power Windows ...................95
Automatic Door Locks ........................42
Automatic Headlights ........................69
Automatic High Beams .......................67
Automatic Temperature Control (ATC) ..........85, 92
Automatic Transmission ..................239, 396
Adding Fluid .....................396, 438, 440
Fluid And Filter Change ...................396
Fluid Change .......................... .396
Fluid Level Check ....................... .395
Fluid Type ...................... .395, 438, 440
Special Additives ........................ .395
Automatic Transmission Limp Home Mode .....42, 245
AutoPark ............................... .230
Autostick Operation ............................. .246
Auto Up Power Windows .....................95
AUXCord .............................. .510Auxiliary Electrical Outlet (Power Outlet)
.........115
AW D Towing ............................... .357
Axle Fluid ........................... .438, 440
Axle Lubrication ....................... .438, 440
Back-Up ................................ .285
Battery .............................. .137, 374
Charging System Light ....................137
Keyless Key Fob Replacement ................22
Location .............................. .374
Belts, Seat ............................... .220
Body Mechanism Lubrication ..................384
B-Pillar Location .......................... .402
Brake Assist System ........................ .153
Brake
Control System ....................... .153
Brake Fluid ....................... .393, 438, 440
Brake System ......................... .393, 428
Fluid Check ..................... .393, 438, 440
Master Cylinder ........................ .393
Parking .............................. .235
Warning Light ...................... .136, 428
Brake/Transmission Interlock ..................239
Break-In Recommendations, New Vehicle ..........233
Brightness, Interior Lights .....................74
12
INDEX 541
Page 544 of 560

Bulb Replacement......................... .312
Bulbs, Light .......................... .223, 312
Camera, Rear ............................ .285
Capacities, Fluid .......................... .436
Caps, Filler Oil (Engine) ........................ .370, 378
Radiator (Coolant Pressure) .................391
Carbon Monoxide Warning ................219, 433
Cargo Vehicle Loading ......................... .291
Cargo Area Cover ......................... .104
Cargo Compartment ....................... .104
Car Washes .............................. .421
Cellular Phone ............................511
Certification Label ......................... .291
Chains, Tire ............................. .417
Changing A Flat Tire ....................... .397
Charging Wireless ...............................118
Chart, Tire Sizing .......................... .398
Check Engine Light (Malfunction Indicator Light). . . .148
Checking Your Vehicle For Safety ...............219
Checks, Safety ............................ .219
Child Restraint ........................... .202Child Restraints
Booster Seats ........................... .206
Child Seat Installation .....................215
How To Stow An unused ALR Seat Belt ........212
Infant And Child Restraints .................204
Lower Anchors And Tethers For Children .......208
Older Children And Child Restraints ...........205
Seating Positions ........................ .207
Child Safety Locks ..........................42
Clean Air Gasoline ........................ .431
Cleaning Wheels ............................... .416
Climate Control ............................78
Automatic ..............................85
Manual ................................79
Coin Holder ..............................112
Cold
Weather Operation ..................... .232
Compact Spare Tire ........................ .414
Console Floor .................................112
Contract, Service .......................... .536
Cooling Pressure Cap (Radiator Cap) ............391
Cooling System ........................... .389
Adding Coolant (Antifreeze) .................390
Coolant Level ....................... .389, 392
542 INDEX