2019 CITROEN DS7 CROSSBACK lock

166
Practical information07
Never store AdBlue® containers in your
vehicle.
Precautions for use
AdBlue® is a urea-based solution. This fluid is non-
flammable, colourless and odourless (when kept
in a cool place).
In the event of contact with the skin, wash the
affected area with soap and running water. In the
event of contact with the eyes, immediately rinse
the eyes with large amounts of water or with an
eye wash solution for at least 15 minutes. Seek
medical attention if you feel a persistent burning
sensation or irritation.
If swallowed, immediately wash out the mouth
with clean water and then drink plenty of water.
In certain conditions (high temperature, for
example), the risk of release of ammonia cannot
be excluded: do not inhale the fluid. Ammonia
vapours have an irritant effect on mucous
membranes (eyes, nose and throat).
Store AdBlue® out of the reach of children,
in its original container.
Procedure
Before starting the top-up procedure, ensure that
the vehicle is parked on a flat and level surface.
In wintry conditions, ensure that the temperature
of the vehicle is above -11°C. Otherwise the
AdBlue
® may be frozen and so cannot be poured
into the tank. Park the vehicle in a warmer area
for a few hours to allow the top-up to be carried
out.
Never pour the AdBlue® into the Diesel fuel
tank.
If any AdBlue® is splashed, or if there are
any spillages on the bodywork, rinse
immediately with cold water or wipe with a
damp cloth.
If the fluid has crystallised, clean it off using a
sponge and hot water.
Important: in the event of a top-up after an
AdBlue breakdown, you must wait about
5 minutes before switching on the ignition,
without opening the driver's door, unlocking
the vehicle or bringing the electronic key into
the passenger compartment.
Switch on the ignition, then wait for 10
seconds before starting the engine.
►  Press the "START/STOP" button to switch off
the engine.


►  Turn the blue cap of the AdBlue® tank anti-
clockwise and remove it.
►  With a container of AdBlue®: after checking
the expiry date, read the instructions on the
label carefully before pouring the contents of the
container into the vehicle's AdBlue
® tank.
►  With an AdBlue® pump: insert the nozzle and
fill the tank until the nozzle automatically cuts
out.
In order not to overfill the AdBlue® tank:
–
Add betw
een 10 and 13 litres using
AdBlue
® containers.
–
St
op after the nozzle’s first automatic cut-
out, if you are refilling at a service station.
The system only registers AdBlue
®
intermediate top-ups of 5 litres or more.
If the AdBlue® tank is completely empty
– which is confirmed by the message “Top
up AdBlue: Starting impossible” – it is essential
to add at least 10 litres.
Top-up detection may not be instantaneous
after addition. It may take a few minutes of
driving before the top-up detection is effective.
Free-wheeling
In certain situations, it is necessary to put the
vehicle into free-wheeling mode (e.g. towing, on
a rolling road, automatic car wash (Wash mode),
rail or sea transport).
The procedure varies according to the type of
gearbox and parking brake.

167
Practical information07
Never leave the vehicle unattended with
the vehicle into free-wheeling mode.
/
Release procedure
►  With the vehicle stationary and the engine
running, select mode N and switch off the engine.
Within 5 seconds:
►  Switch on the ignition.
►  While depressing the brake pedal, move the
push selector forwards or backwards to confirm
mode N.
►  While depressing the brake pedal, press the
control to release the parking brake.
►  Release the brake pedal, switch off the
ignition.
If the 5-second time limit is exceeded, the
gearbox engages mode P; it is then
necessary to restart the procedure.
Reverting to normal operation
►  While depressing the brake pedal, restart the
engine and select mode P.
Keyless Entry and Start
You must not depress the brake pedal
while switching the ignition on again, then
switching it off. If you do, the engine will start,
requiring you to restart the procedure.
Advice on care and
maintenance
General recommendations
Observe the following recommendations to avoid
damaging the vehicle.
Exterior
Never use a high-pressure jet wash in the
engine compartment - risk of damaging
the electrical components!
Do not wash the vehicle in bright sunshine or
extremely cold conditions.
When washing the vehicle in an automatic
roller-brush car wash, be sure to lock the
doors and, depending on version, move the
electronic key away and deactivate the
"hands-free" function (Hands-Free Tailgate
Access).
When using a pressure washer, keep the jet
nozzle at a minimum distance of 30 cm from
the vehicle (particularly when cleaning areas
containing chipped paint, sensors or seals).
Promptly clean up any stains containing
chemicals liable to damage the vehicle's
paintwork (including tree resin, bird droppings,
insect secretions, pollen and tar).
Depending on the environment, clean the
vehicle frequently to remove salty deposits
(in coastal areas), soot (in industrial areas)
and mud/salts (in wet or cold areas). These
substances can be highly corrosive.
Contact a dealer or a qualified workshop for
advice on removing stubborn stains requiring
special products (such as tar or insect
removers).
Preferably, have paint touch-ups performed by
a dealer or a qualified workshop.
Interior
When washing the vehicle, never use a
water hose or high-pressure jet to clean
the interior.
Liquids carried in cups or other open
containers can spill, presenting a risk of
damage to the instruments and controls and
the controls located on the centre console. Be
vigilant!
To clean instrument panels, touch screens
or other displays, wipe gently with a soft,
dry cloth. Do not use products (e.g. alcohol,
disinfectant) or soapy water directly on these
surfaces - risk of damage!

175
In the event of a breakdown08
Spare wheel
Visit this link to view explanatory videos:
http://q-r.to/bagGl9
For more information on the Tool kit, refer
to the corresponding section.
Accessing the spare wheel

The spare wheel is stored in the boot, under the
floor.
To access the spare wheel, first refer to the Tool
kit section.
Depending on version, the spare wheel
may be a standard size steel or alloy
wheel.
In some countries, it is a ‘space saver’ wheel.
Removing the spare wheel

►  Slacken the central nut.
►  Remove the fastening device (nut and bolt).
►  Lift the spare wheel towards the back of the
boot.
►  Take the wheel out of the boot.
Putting the spare wheel back in place

► Put the spare wheel back in place in its
housing.
►  Slacken the nut on the bolt by a few turns.
►  Position the fastening device (nut and bolt) in
the middle of the wheel.
►  Tighten the central nut sufficiently to retain
the wheel correctly.
►  Put the tool box back in place in the middle of
the wheel and clip it in place.
Removing a wheel
Parking the vehicle
Immobilise the vehicle where it does not
obstruct traffic: the ground must be level,
stable and non-slippery.
Select mode P on the automatic gearbox to
lock the wheels, apply the parking brake,
unless it is set to automatic mode, and switch
off the ignition.

180
In the event of a breakdown08

► Using the opening tool, unclip the cover of
the access flap on the rear screw thread of the
towing eye, then pull it towards you.


►  Insert the screwdriver head diagonally in the
cylindrical guide until you reach the lamp unit
fixing bolt.
►  Slacken the bolt by about 10 turns then pull
the lamp unit to release it from the bumper.


►  Disconnect the harness.

For each lamp:
► Turn the bulb holder a quarter turn anti-
clockwise and remove it.
►  Remove the bulb and replace it.
Fuses
Changing a fuse
All work must be carried out only by a
dealer or a qualified workshop.
The replacement of a fuse by a third party
could cause a serious malfunction of the
vehicle.
Installing electrical accessories
The vehicle's electrical system is
designed to operate with standard or optional
equipment.
Before fitting other electrical equipment or
accessories to your vehicle, contact a dealer or
a qualified workshop.
The Manufacturer accepts no
responsibility for the cost incurred in
repairing the vehicle or for rectifying
malfunctions resulting from the installation of
accessories not supplied or not approved by it
and not installed in accordance with its
specifications, in particular when the
combined power consumption of all of the
additional equipment connected exceeds 10
milliamperes.

183
In the event of a breakdown08
►  Lift the plastic cover on the (+) terminal, if the
vehicle has one.
►  Connect the cables of charger B as follows:
•

the po
sitive (+) red cable to the (+) terminal
of battery A,
•

the nega
tive (-) black cable to earth point C on
the vehicle.
►  At the end of the charging operation, switch
off charger B before disconnecting the cables
from battery A.
If this label is present, use only a 12 V
charger to avoid causing irreversible
damage to the electrical components.
24V
12V
Disconnecting/reconnecting the battery
In order to maintain an adequate state of
charge for starting the engine, we recommend
disconnecting the battery if the vehicle is to be
unused for an extended period.
Before disconnecting the battery:
►  Close all openings (doors, boot, windows,
roof).
►  Switch off all electricity-consuming devices
(audio system, wipers, lamps, etc.).
►  Switch off the ignition and wait for 4 minutes. After accessing the battery, it is only necessary to
disconnect the (+) terminal.
Quick-release terminal clamp
Disconnecting the (+) terminal


► 
Depending on equipment, lift the plastic cover
on the (+) terminal.
►  Raise lever A fully to release clamp B.
►  Remove clamp B by lifting it off.
Reconnecting the (+) terminal

► Raise lever A fully.
►  Refit open clamp B on the (+) terminal.
►  Push clamp B fully down.
►  Lower lever A to lock clamp B.
►  Depending on equipment, lower the plastic
cover on the (+) terminal.
Do not force the lever when pressing on it,
as if the clamp is not positioned correctly,
locking will then not be possible. Start the
procedure again.
The Stop & Start system may not be
operational during the trip following the
first engine start.
In this case, the system will only be available
again after a continuous period with the
vehicle immobilised, the duration of which
depends on the exterior temperature and the
state of charge of the battery (up to about 8
hours).
With Rechargeable hybrid
engines
The rechargeable hybrid system has two
accessory batteries: one at the front and one at
the rear of the vehicle.
Replacing the accessory batteries
Contact a dealer or a qualified workshop.

185
In the event of a breakdown08
►  Switch off charger B before connecting
the cables to the battery, so as to avoid any
dangerous sparks.
►  Ensure that the charger cables are in good
condition.
►  Lift the plastic cover on the (+) terminal, if the
vehicle has one.
►  Connect the cables of charger B as follows:
•

Po
sitive (+) red cable to the (+) terminal on
battery A.
•

Nega
tive (-) black cable to earth point C on the
vehicle.
►  At the end of the charging operation, switch
off charger B before disconnecting the cables
from battery A.
Disconnecting/reconnecting the
accessory batteries
Procedure for disconnecting/reconnecting the
accessory batteries in the event of long-term
immobilisation of the vehicle.
Before disconnecting the accessory batteries:
►  Open the driver's door and boot.
►  Close all other doors.
►  Switch off all electrical consumers (audio
system, wipers, lamps, etc.).
►  Switch off the ignition and wait for the READY
indicator lamp to go out.
►  Observe a waiting time of 4 minutes.
Never reverse the order of the steps for
disconnecting and reconnecting the
accessory batteries - risk of irreversible
damage!
Disconnection
Rear battery:
► Disconnect the (-) terminal using the black
quick-release connector.
Front battery:


►  Disconnect the (+) terminal by disconnecting
the red quick-release clamp: •

Raise le
ver A fully to release clamp B.
•

R
emove clamp B by lifting it off.
Reconnection
Front battery:

► Connect the (+) terminal by connecting the
red quick-release clamp: •

Raise le
ver A fully.
•

R
efit open clamp B on the (+) terminal.
•

Push clamp 
B fully down.
•

Lo
wer lever A to lock clamp B.
Rear battery:
►  Connect the (-) terminal using the black quick-
release connector.
Following reconnection
After reconnecting the battery, turn on the
ignition and wait 1 minute before starting the
engine, to enable the electronic systems to
initialise.
If minor problems nevertheless persist following
this operation, contact a dealer or a qualified
workshop.

186
In the event of a breakdown08
Referring to the relevant section, reinitialise
certain equipment:
–
Electronic k
ey.
–

Sunroo
f and electric blind.
–

Electric windo
ws.
–

Da
te and time.
–

Pre
set radio stations.
After reconnecting the battery, the
message "Collision risk detection system
fault" is displayed on the instrument panel
when the ignition is switched on. This
operation is perfectly normal. The message
will disappear while driving.
Towing the vehicle
General recommendations
Observe the legislation in force in the
country where you are driving.
Ensure that the weight of the towing vehicle is
higher than that of the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towing
arm; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional towing service must be
called if:
–

B

roken down on a motorway or main road.
–

No
t possible to put the gearbox into neutral,
unlock the steering, or release the parking
brake.
– Not possible to tow a vehicle with an
automatic gearbox, with the engine running.
–

T
owing with only two wheels on the ground.
–

Four-wheel driv
e vehicle.
–

No appro
ved towbar available.
Rechargeable hybrid vehicles
Before any intervention, with the ignition
on, depress the brake pedal and select mode
N, then switch off the hybrid system (READY
indicator lamp off).
Always call on professionals for recovery of the
vehicle on a flatbed lorry or trailer.
Use the towing eye only to free the vehicle
if it is stuck, or to secure it for recovery on a
flatbed lorry or trailer.
Towing constraints
Type of vehicle
(engine/gearbox) Front wheels on the
ground Rear wheels on the ground
Flatbed4 wheels on the ground
with towbar
Internal combustion/Automatic


Hybrid 2WD

187
In the event of a breakdown08
Towing constraints
Type of vehicle
(engine/gearbox) Front wheels on the
ground Rear wheels on the ground
Flatbed4 wheels on the ground
with towbar
Hybrid 4WD


2WD: 2-wheel drive.
4WD: 4-wheel drive.
In case of battery or electric parking brake failure, it is essential to call a professional using flatbed recovery vehicles.
Accessing the tools

The opening tool for the rear protective cover is
secured to the towing eye.
For more information on accessing the Tool kit,
refer to the corresponding section.
Towing your vehicle
To access the front screw thread:


► 
Unclip the cover by pressing at its top left-
hand corner.
►  Release the cover.
To be towed:
►  Screw the towing eye in fully.
►  Install the towbar.
►  Put the gearbox into neutral.
Failure to observe this instruction could
result in damage to certain components
(e.g. braking, transmission) and to the absence
of braking assistance the next time the engine
is started.
Never tow the vehicle with the driving
wheels on the ground and the engine off.
►  Unlock the steering and release the parking
brake.
►  Switch on the hazard warning lamps on both
vehicles in accordance with the legislation in
force in the country in which you are driving.
►  Move off gently, drive slowly and only for a
short distance.
Towing another vehicle
To access the rear screw thread: