2019 CHEVROLET IMPALA maintenance

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Service and Maintenance 311
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
318 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 312.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Customer Information 319
.Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle .
Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
324 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 076.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
340 Connected Services
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 341
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 223
Accessory Power . . . . . . . . . . . . . . . 177
Adaptive Cruise Control . . . . . . . . 190
Add-On Electrical Equipment . . . 219
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 306
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Air Cleaner/Filter, Engine . . . . . . . 232
Air Conditioning . . . . . . . . . . . 152, 155
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 160
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 159
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 75
Passenger Sensing System . . . . 77
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 75
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 76
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 73
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 82
Passenger Status Indicator . . . 120
Readiness Light . . . . . . . . . . . . . . 120
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 81
System Check . . . . . . . . . . . . . . . . . . 71
Alarm Vehicle Security . . . . . . . . . . . . . . . . 41
Alert Lane Change . . . . . . . . . . . . . . . . . 204
Side Blind Zone (SBZA) . . . . . . 204
All-Season Tires . . . . . . . . . . . . . . . . 257
Antilock Brake System (ABS) . . . 183 Warning Light . . . . . . . . . . . . . . . . . 125
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 289
Interior . . . . . . . . . . . . . . . . . . . . . . . . 294
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 319
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 201
Assistance Systems for Parking and Backing . . . . . . . . . . 198

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 345
Fuel (cont'd)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . .211
Filling the Tank . . . . . . . . . . . . . . . 210
Foreign Countries . . . . . . . . . . . . 209
Gauge . . . . . . . . . . . . . . . . . . . . . . . . .118
Low Fuel Warning Light . . . . . . . 127
Prohibited Fuels . . . . . . . . . . . . . . 208
Recommended . . . . . . . . . . . . . . . 208
Top Tier . . . . . . . . . . . . . . . . . . . . . . 208
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 251
Fuses and Circuit Breakers . . . 251
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 254
G
Garage Door Opener . . . . . . . . . . . 140Programming . . . . . . . . . . . . . . . . . 140
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 244
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . .119
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Odometer . . . . . . . . . . . . . . . . . . . . . .117
Speedometer . . . . . . . . . . . . . . . . . .117
Tachometer . . . . . . . . . . . . . . . . . . . .117 Gauges (cont'd)
Trip Odometer . . . . . . . . . . . . . . . . .117
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .113
General Information Service and Maintenance . . . . . 299
Towing . . . . . . . . . . . . . . . . . . . . . . . . 212
Vehicle Care . . . . . . . . . . . . . . . . . . 222
Glove Box . . . . . . . . . . . . . . . . . . . . . . 103
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 319
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 246
Hazard Warning Flashers . . . . . . . 146
Head Restraints . . . . . . . . . . . . . . . . . 51
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 246
Automatic . . . . . . . . . . . . . . . . . . . . . 146
Bulb Replacement . . . . . . . . . . . . 246
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 247
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 246 Headlamps (cont'd)
High-Beam On Light . . . . . . . . . . 128
High/Low Beam Changer . . . . . 145
Lamps On Reminder . . . . . . . . . 128
Heated Steering Wheel . . . . . . . . . . . . . . . 107
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Heated Mirrors . . . . . . . . . . . . . . . . . . . 44
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 176
Heating . . . . . . . . . . . . . . . . . . . . 152, 155
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 250
High-Beam On Light . . . . . . . . . . . . 128
High-Speed Operation . . . . . . . . . . 266
Hill and Mountain Roads . . . . . . . . 166
Hill Start Assist (HSA) . . . . . . . . . . 185
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 64
HVAC . . . . . . . . . . . . . . . . . . . . . . 152, 155
I
Ignition Positions . . . . . . . . . . . . . . . 172
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 42

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 347
Locks (cont'd)Delayed Locking . . . . . . . . . . . . . . . . 38
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Lockout Protection . . . . . . . . . . . . . . 38
Power Door . . . . . . . . . . . . . . . . . . . . . 38
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Loss of Control . . . . . . . . . . . . . . . . . 165
Low Fuel Warning Light . . . . . . . . . 127
Low-Profile Tires . . . . . . . . . . . . . . . . 258
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 90
Lumbar Adjustment . . . . . . . . . . . . . . 56 Front Seats . . . . . . . . . . . . . . . . . . . . . 56
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . .311
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . 306
Maintenance Schedule . . . . . . . . . 301 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 309
Malfunction Indicator Lamp . . . . . 122
Manual Mode . . . . . . . . . . . . . . . . . . . 182
Memory Features . . . . . . . . . . . . . . . . 12
Memory Seats . . . . . . . . . . . . . . . . . . . 57 Messages
Engine Power . . . . . . . . . . . . . . . . 132
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 131
Vehicle Speed . . . . . . . . . . . . . . . . 132
Mirrors Automatic Dimming . . . . . . . . . . . . . 44
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 45
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 43
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 44
Manual Rearview . . . . . . . . . . . . . . . 45
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Tilt in Reverse . . . . . . . . . . . . . . . . . . 44
Mirrors, Interior Rearview . . . . . . . . 45
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 266
N
NavigationConnected Services . . . . . . . . . . 337
Net, Convenience . . . . . . . . . . . . . . 105
New Vehicle Break-In . . . . . . . . . . . 172
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 164 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 228
Engine Oil Life System . . . . . . . 230
Pressure Light . . . . . . . . . . . . . . . . 127
Older Children, Restraints . . . . . . . 83
Online Owner Center . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 328
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 331
OnStar Emergency . . . . . . . . . . . . . 330
OnStar Overview . . . . . . . . . . . . . . . 329
OnStar Security . . . . . . . . . . . . . . . . 331
Operating Mode Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 238
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheated Engine Protection Operating Mode . . . . 238
Overheating, Engine . . . . . . . . . . . . 237
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 177
Shifting Out of . . . . . . . . . . . . . . . . 178
Park Assist . . . . . . . . . . . . . . . . . . . . . 198