2019 CHEVROLET IMPALA emergency towing

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
238 Vehicle Care
SeeOverheated Engine Protection
Operating Mode 0238 for
information on driving to a safe
place in an emergency.
If No Steam Is Coming from
the Engine Compartment
If an engine overheat warning is
displayed but no steam can be seen
or heard, the problem might not be
too serious. Sometimes the engine
can get a little too hot when the
vehicle:
. Climbs a long hill on a hot day.
. Stops after high-speed driving.
. Idles for long periods in traffic.
. Tows a trailer.
If the overheat warning displays with
no sign of steam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the
highest fan speed. Open the
windows as necessary. 3. When it is safe to do so, pull off
the road, shift to P (Park) or
N (Neutral), and let the
engine idle.
If the coolant temperature gauge is
no longer in the overheat zone, the
vehicle can be driven. Continue to
drive the vehicle slowly for about
10 minutes. Keep a safe vehicle
distance from the vehicle in front.
If the warning does not come back
on, continue to drive normally and
have the cooling system checked
for proper fill and function.
If the warning continues, pull over,
stop, and park the vehicle
right away.
If there is no sign of steam, idle the
engine for three minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down. Also, see Overheated
Engine Protection Operating Mode
0 238.
Overheated Engine
Protection
Operating Mode
This emergency operating mode
allows the vehicle to be driven to a
safe place in an emergency
situation. If an overheated engine
condition exists, an overheat
protection mode which alternates
firing groups of cylinders helps
prevent engine damage. In this
mode, there is significant loss in
power and engine performance.
The engine coolant temperature
gauge indicates if an overheat
condition exists. Driving extended
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
Washer Fluid
What to Use
When windshield washer fluid is
needed, be sure to read the
manufacturer's instructions before
use. If operating the vehicle in an
area where the temperature may fall

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
320 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Customer Information 323
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
319.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
344 Index
Driving (cont'd)If the Vehicle is Stuck . . . . . . . . . 168
Loss of Control . . . . . . . . . . . . . . . 165
Off-Road Recovery . . . . . . . . . . . 164
Vehicle Load Limits . . . . . . . . . . . 168
Wet Roads . . . . . . . . . . . . . . . . . . . 165
Winter . . . . . . . . . . . . . . . . . . . . . . . . 167
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 155
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 209
Electric Parking Brake . . . . . . . . . . 184
Electric Parking Brake Light . . . . 124
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 219
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 251
Fuses and Circuit Breakers . . . 251
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 254
Overload . . . . . . . . . . . . . . . . . . . . . 250
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 330
Engine Air Cleaner/Filter . . . . . . . . . . . . . 232 Engine (cont'd)
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 122
Compartment Overview . . . . . . . 225
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . .119
Cooling System . . . . . . . . . . . . . . . 233
Drive Belt Routing . . . . . . . . . . . . 314
Exhaust . . . . . . . . . . . . . . . . . . . . . . 179
Heater . . . . . . . . . . . . . . . . . . . . . . . . 176
Oil Life System . . . . . . . . . . . . . . . 230
Oil Pressure Light . . . . . . . . . . . . 127
Overheated Protection Operating Mode . . . . . . . . . . . . . 238
Overheating . . . . . . . . . . . . . . . . . . 237
Power Messages . . . . . . . . . . . . . 132
Running While Parked . . . . . . . . 180
Starting . . . . . . . . . . . . . . . . . . . . . . . 174
Entry Lighting . . . . . . . . . . . . . . . . . . . 149
Equipment, Towing . . . . . . . . . . . . . 218
Event Data Recorders . . . . . . . . . . 327
Exit Lighting . . . . . . . . . . . . . . . . . . . . 149
Extended Parking . . . . . . . . . . . . . . . 179
Extender, Seat Belt . . . . . . . . . . . . . . 69
Exterior Lamp Controls . . . . . . . . . 144
Exterior Lamps Off Reminder . . . 145
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 150
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 232
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 145
Flashers, Hazard Warning . . . . . . 146
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 277 Changing . . . . . . . . . . . . . . . . . . . . . 278
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 297
Fluid Automatic Transmission . . . . . . 231
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 240
Washer . . . . . . . . . . . . . . . . . . . . . . . 238
Folding Mirrors . . . . . . . . . . . . . . . . . . 44
Forward Automatic Braking . . . . . 203
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 201
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 325
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 54
Heated and Ventilated . . . . . . . . . . 60
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 209
Economy Driving . . . . . . . . . . . . . . . 26