2019 CHEVROLET EQUINOX Text

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Introduction 3
About Driving the Vehicle
As with other vehicles of this type,
failure to operate this vehicle
correctly may result in loss of
control or a crash. Be sure to read
the driving guidelines in this manual
in the section called“Driving and
Operating” and specifically Driver
Behavior 0178, Driving
Environment 0179, and Vehicle
Design 0179.
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M:
Shown when the owner ’s
manual has additional instructions
or information.
*: Shown when the service
manual has additional instructions
or information.
0: Shown when there is more
information on another page —
“see page.”
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u: Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 387
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 387
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 389
Customer Assistance for Text Telephone (TTY) Users . . . . . 390
Online Owner Center . . . . . . . . . 390
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 391
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 391
Scheduling Service Appointments . . . . . . . . . . . . . . . 393
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 393
Collision Damage Repair . . . . . 394
Publication Ordering Information . . . . . . . . . . . . . . . . . . 397
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 397
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 399
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 399
Event Data Recorders . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Infotainment System . . . . . . . . . . 400
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 389
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
390 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 383.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 391
.Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle, such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
OnStar 403
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Index 415
Child Restraints (cont'd)Securing . . . . . . . . . . . . . . . . . 102, 104
Systems . . . . . . . . . . . . . . . . . . . . . . . . 93
Circuit Breakers . . . . . . . . . . . . . . . . 309
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 359
Interior Care . . . . . . . . . . . . . . . . . . 363
Climate Control Systems . . . . . . . 169 Air Conditioning . . . . . . . . . . . . . . 169
Dual Automatic . . . . . . . . . . . . . . . 171
Heating . . . . . . . . . . . . . . . . . . . . . . . 169
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cluster, Instrument . . . . . . . . 120, 124
Cold Weather Operation . . . . . . . . 255
Collision Damage Repair . . . . . . . 394
Compact Spare Tire . . . . . . . . . . . . 350
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 107
Compass . . . . . . . . . . . . . . . . . . . . . . . 114
Compressor Kit, Tire Sealant . . . 338
Connected Services Connections . . . . . . . . . . . . . . . . . . 410
Diagnostics . . . . . . . . . . . . . . . . . . . 412
Navigation . . . . . . . . . . . . . . . . . . . . 409
Connections Connected Services . . . . . . . . . . 410 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . 180
Convenience Net . . . . . . . . . . . . . . . 109
Convex Mirrors . . . . . . . . . . . . . . . . . . 50
Coolant Engine Temperature Gauge . . 129
Cooling . . . . . . . . . . . . . . . . . . . . 169, 171
Cooling System . . . . . . . . . . . . . . . . . 292
Courtesy Lamps . . . . . . . . . . . . . . . . 165
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 393
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 108
Covers
Rear Compartment/StoragePanel . . . . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . . . 222 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Cruise Control, Adaptive . . . . . . . . 224
Cupholders . . . . . . . . . . . . . . . . . . . . . 107
Customer Assistance . . . . . . . . . . . 390
Offices . . . . . . . . . . . . . . . . . . . . . . . . 389
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 390 Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 397
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 387
D
Damage Repair, Collision . . . . . . . 394
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 400
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Data Recorders, Event . . . . . . . . . 399
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 162
Defensive Driving . . . . . . . . . . . . . . . 180
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics Connected Services . . . . . . . . . . 412
Diesel Exhaust Fluid . . . . . . . . 28, 205
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 139
Diesel Particulate Filter . . . . . . . . . 204
Distracted Driving . . . . . . . . . . . . . . . 179
Dome Lamps . . . . . . . . . . . . . . . . . . . 165
Door Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
422 Index
Service (cont'd)Accessories and
Modifications . . . . . . . . . . . . . . . . 277
Climate Control System . . . . . . . 169
Doing Your Own Work . . . . . . . . 277
Maintenance Records . . . . . . . . 382
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 368
Parts Identification Label . . . . . 383
Scheduling Appointments . . . . . 393
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 135
Services Special Application . . . . . . . . . . . 375
Servicing the Airbag . . . . . . . . . . . . . 87
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 301
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 201
Out of Park . . . . . . . . . . . . . . . . . . . 202
Side Blind Zone Alert (SBZA) . . . 246
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 164
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 350
Special Application Services . . . . 375 Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 384
Speedometer . . . . . . . . . . . . . . . . . . . 127
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 137
Start Assist, Hill . . . . . . . . . . . . . . . . . 218
Start Vehicle, Remote . . . . . . . . . . . 36
Starter Switch Check . . . . . . . . . . . 301
Starting the Engine . . . . . . . . . . . . . 196
Steering . . . . . . . . . . . . . . . . . . . . . . . . 181 Heated Wheel . . . . . . . . . . . . . . . . .112
Wheel Adjustment . . . . . . . . . . . . .112
Wheel Controls . . . . . . . . . . . . . . . .112
Stop/Start System . . . . . . . . . . . . . . 198
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . 108
Center Console . . . . . . . . . . . . . . . 107
Convenience Net . . . . . . . . . . . . . 109
Glove Box . . . . . . . . . . . . . . . . . . . . 107
Rear Compartment/StoragePanel Cover . . . . . . . . . . . . . . . . . 108
Roof Rack System . . . . . . . . . . . . .110
Sunglasses . . . . . . . . . . . . . . . . . . . 107
Storage Compartments . . . . . . . . . 107
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 345
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Stuck Vehicle . . . . . . . . . . . . . . . . . . . 189
Summer Tires . . . . . . . . . . . . . . . . . . 318
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 54
Sunglass Storage . . . . . . . . . . . . . . . 107
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 240
Infotainment . . . . . . . . . . . . . 168, 400
Roof Rack . . . . . . . . . . . . . . . . . . . . .110
Systems Driver Assistance . . . . . . . . . . . . . 234
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 127
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 307
Text Telephone (TTY) Users . . . . 390
Theft-Deterrent Systems . . . . . . . . . 49Immobilizer . . . . . . . . . . . . . . . . . . . . . 48
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
All-Season . . . . . . . . . . . . . . . . . . . . 317
Buying New Tires . . . . . . . . . . . . . 332
Chains . . . . . . . . . . . . . . . . . . . . . . . . 337
Changing . . . . . . . . . . . . . . . . . . . . . 345
Compact Spare . . . . . . . . . . . . . . . 350
Designations . . . . . . . . . . . . . . . . . 320