2019 AUDI E-TRON service

Audi connect

— Start or stop climate control
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 84.
Geofencing Alert
Requirement: a key user must be set in the vehi-
cle > page 28.
This service allows you to set permitted and for-
bidden zones for your vehicle as well as set time
limits for these zones. If your vehicle leaves a
permitted zone or enters a forbidden zone, you
will be notified with a push notification and/or an
e-mail.
Speed Alert
Requirement: a key user must be set in the vehi-
cle > page 28.
You can set up to two speed limits for your vehi-
cle using this service. If your vehicle exceeds a set
speed limit, you will be notified with a push noti-
fication and/or e-mail.
Valet Alert
Requirement: a key user must be set in the vehi-
cle > page 187.
If you give your vehicle to a parking service, you
can set a zone and a speed limit using the myAu-
di app. If the vehicle leaves the zone or exceeds
the speed limit, you will be notified with a push
notification and/or e-mail.

ZA WARNING
— Do not ignore messages and warning or indi-
cator lights that turn on in the vehicle be-
cause of the information in the vehicle sta-
tus report. This could lead to break downs in
on the road, accidents and serious injuries.
— Only perform charging functions on the
high-voltage battery if the vehicle is shut off
correctly, is connected to a suitable socket
and if the ignition is switched off.

188
G) Tips
For some services, you can select if you would
like to be notified with a push notification
and/or an e-mail.
Settings
(et) telat -Matian celia
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Depending on the country, vehicle equipment,
and connection type, the following functions may
be available:
Data connection settings
Using the Data connection settings menu, you
can set when the system should connect to the
Internet. The Internet connection disconnects
automatically once the requested Audi connect
Infotainment service no longer requires any data.
— Data roaming: data roaming is switched off at
the factory. To use a data connection outside of
the country, data roaming must be switched
on. The setting is stored for the current SIM
card or the mobile device that is currently con-
nected.
— Allow MMI online services: when this function
is switched on, a data connection is automati-
cally established in order to use Audi connect
Infotainment services.
— Allow Wi-Fi devices: when this function is
switched on, you can allow or deny Internet
connections.
Access point
The connection is configured automatically based
on the SIM card being used. The following values
can be changed. You can obtain more information
from your cell phone service provider.
— Access Point Name (APN): the access point de-
pends on the cell phone service provider and is
assigned automatically.
— User name: your cell phone service provider as-
signs the user name for your online profile. >

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Audi connect

— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Always follow the information found in > AV

in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.

D_ Not available in every market.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
Data plans)
Applies to: vehicles with data plans
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@ in
General information on page 184.
If driving out of the country, applicable data
plans must be purchased.
189

Audi connect

Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi connect Infotainment serv- | Some Audi connect Infotainment services must be activated or
ices: individual Audi connect Info- | configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online

not available. at my.audi.com.
Wi-Fi hotspot: it is not possible to | Check if Wi-Fi is activated in the MMI > page 189.
connect through Wi-Fi. Delete all existing Wi-Fi connections on your mobile device and
restart it.

190

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Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
Description of the on-board eCall systems.
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 191.
—eCall system through a third-party provider
(TPS emergency call)
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 192.
Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The available services set by Audi AG
are only available within the cell phone network
coverage area for the cell phone service provider
selected by Audi AG.
) Tips

— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 191.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 138 Front headliner: cover for the emergency call but-
ton

Requirement: the LED @) must be green.
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (4) to open it.
> Press and hold the emergency call button until
the LED @) blinks green. The emergency call
will be made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays green. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LED in
the emergency call button () blinks green. The
emergency call will be made. It cannot be can-
celed.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
191
>

Emergency call

messages about the availability of the emer-
gency function > page 192.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
@) Tips
If the emergency call is canceled due to a
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
BS Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call ) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.

) The availability of the services offered depends on the
country and may change in the future.
192
Calling online roadside assistance
Applies to: vehicles with online roadside assistance

RAZ-0443



Fig. 139 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
» Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button @) by mistake, then
press it again. Or
>» Applies to: MMI: Press Cancel or End call.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.
i) Tips
If the roadside assistance call is canceled due
to a poor connection, then the call must be
made again.

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Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.

Fig. 140 Upper display: standard map: route guidance is
not started
Opening navigation
> Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 194, fig. 141.
@ Open intelligent search directly > page 194.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 200, Map operation.

the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle

to reduce the risk of an accident.


ZX WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 17,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow

@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> in General information on page 184.
iG) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion using the upper display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All top destinations are available in the vehicle
and
in the myAudi app.
To download the destinations automatically into
the vehicle, we recommend linking the access da-
ta from your myAudi account to your personal
profile > page 27.
193

Navigation

myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 197.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 184.
Entering a destination
Select destination
Applies to: vehicles with navigation system
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Lcd occ
interest fares pa
Fig. 141 Upper display: Select destination menu

Opening a menu
Applies to: MMI
> Press NAVIGATION on the home screen.
> If the map is displayed, press aa @) > page 193,
fig. 140.
The following functions are available > fig. 141:

@ Intelligent search .............. 194
@ Entering anaddress ............ 195
@ Last destinations .............. 195
@ Favorites .................0.4. 196
© Pols .... 196
© Contacts 197
@ Received destinations & routes . . 197

2) AUDI AG provides access to services from third party pro-
viders. Permanent availability cannot be guaranteed, be-
cause that depends on the third party provider.
194
Intelligent search for navigation
era
Applies to: vehicles with navigation system

Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, Sth Avenue New York). You
can search for points of interest, contacts, previ-
ous destinations, received destinations, and
routes or favorites to navigate to the desired
destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > &.
Intelligent search
» Enter one or more search terms into the input
field. See > page 21, Text input.
> Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 199,
fig. 143.
If the MMI is connected to the Internet
=> page 184, Audi connect, the Intelligent search
automatically includes results from the Internet.
See >©.
Change search area
Requirement: route guidance must be active.
> Applies to: MMI: Select on the home screen:
NAVIGATION > 2.
> To change the search area, press %9 / (a)/
i= table on page 196 repeatedly until the de-
sired search area is selected.
Online search!)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 184, Audi connect.

Navigation

Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.
Green | High probability
Medium probability
Red Low probability
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 184.

Orange


Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satel-
lite images.
Requirement: the MMI must be connected to the
Internet > page 184, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > <2} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 199, fig. 143 standard map view.
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 184.

~The satellite map») is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on )) with the 3D position map type, the dis-
play automatically switches to the 2D map
type when driving through tunnels.


D AUDI AG provides access to services from third party pro-
viders. Permanent availability cannot be guaranteed, be-
cause that depends on the third party provider.
204
— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on).
Electric range
Applies to: vehicles with navigation system and electric range
display
The electric range shows the maximum distance
that can be driven using electric power. Informa-
tion such as the type of road, speeds, and alti-
tude will be taken into account.

Fig. 147 Upper display: electric range display
> Applies to: MMI: Select on the home screen:
NAVIGATION > %} > Map settings > Show
range.
You can read the electric range of your vehicle
based on the border (@).
Map update
Introduction
Applies to: vehicles with navigation system
You can update the map data in the MMI with a
map update. The functions depend on the coun-
try and vehicle equipment.
— Map updates through online map update
=> page 205.
— Import map updates from the SD card or USB
connection to your MMI > page 205.
— Map update at an authorized Audi dealer or au-
thorized Audi Service Facility. This can result in
additional costs.