2019 AUDI E-TRON service reset

Personalization

myAudi in the vehicle. Follow the system in-
structions and save your desired personal pro-
file. You will then always be logged in automat-
ically when your personal profile is active.
— Bluetooth device 1/Bluetooth device 2*: Re-
quirement: after a Bluetooth device has been
paired with the MMI, you must be logged in to
myAudi in the vehicle. Follow the system in-
structions and save the desired Bluetooth de-
vice. You will be automatically logged in when
your Bluetooth device is connected to the MMI,
and automatically logged out when the Blue-
tooth connection to your mobile device is dis-
connected.
To transfer existing destinations from the MMI to
your myAudi account one time, confirm the sys-
tem prompts with Yes.
@) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
eee
Applies to: vehicles with user management
The vehicle owner must be set up as the key user
for some Audi connect vehicle control services,
which depend on the vehicle equipment.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
>» Add your vehicle at my.audi.com and then veri-
fy your myAudi account directly.
> You can also verify your myAudi account later.
Log in at my.audi.com with your access infor-
mation and verify your myAudi account using
the verification process that is provided.
> Applies to MMI: Select on the home screen:
USER > User management > (Key user) > Set
key user.
238
> Applies to: MMI: Follow the system instructions
and enter the 10-digit vehicle code > page 33.
The key user is set. You have the rights to use
the Audi connect vehicle control services
= page 186 that depend on vehicle equipment
as well as the ability to manage other vehicle
functions and any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
Audi connect vehicle control services at my.audi.
com.
Removing the key user
If you remove the key user, all other users and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
> Applies to: MMI: Select on the home screen:
USER > User management > (Key user) > Re-
move key user.
G) Tips
— Depending on the vehicle equipment, you
may be able to reset specific functions to
the factory default settings.
— Depending on the vehicle equipment, log-
ging into myAudi in the vehicle may not be
required to use Audi connect vehicle control
services.
—If you sell your vehicle, remove the key user
and reset all settings to the factory set-
tings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— Pay attention to upper- and lower-case let-
ters when entering the vehicle code.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.

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Driving


brakes at all times when using the hold as-
sist.
—To reduce the risk of an accident, always
make sure the vehicle is situated safely

while stationary.

@) Note
Switch hold assist off and select the “N” gear
before driving your vehicle into a car wash
with a conveyor belt. Otherwise, the parking
brake could engage automatically.
Emergency braking function
Emergency braking should only be used in an
emergency, if the standard brake pedal is mal-
functioning or obstructed. When the emergency
braking function is activated, the braking effect is
similar to a heavy braking maneuver.
> Pull and hold the © switch while driving.
> An audio warning signal will sound and emer-
gency braking will begin.
> If you press the accelerator pedal, emergency
braking will be canceled.

ZA WARNING
Heavy braking while driving through curves or
in poor road or weather conditions can cause
the vehicle to slide or the rear of the vehicle to
swerve, which increases the risk of an acci-
dent.
GG i @ Parking brake: malfunction! Safely
stop vehicle. See owner's manual

There is a malfunction in the parking brake. If the
message appears while stationary, check if the
parking brake is released and can be reset. If this
is the case, switch the ignition off and back on.
If the message continues to appear, if the park-
ing brake cannot be released, or if the message
appears while driving, then stop the vehicle on
level
ground and shift to “P”. Do not continue
driving. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.
EG / @® Parking brake: malfunction! Please
release parking brake
There
is a malfunction in the parking brake. If the
message appears while stationary, check if the
parking brake is released and can be reset. If this
is the case, switch the ignition off and back on.
If the message continues to appear, if the park-
ing brake cannot be released, or if the message
appears while driving, then stop the vehicle on
level
ground and shift to “P”. Do not continue
driving. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.
gw Parking brake: malfunction! Please contact
Service
There is a malfunction in the parking brake. Drive
to an authorized Audi dealer or authorized Audi
Service Facility immediately to have the malfunc-
tion corrected. Do not park the vehicle on inclines
and shift to “P”.
| / {Q) Parking brake: warning! Vehicle parked
too steep
The braking force may not be enough to secure
the vehicle from rolling away. Park the vehicle in
a place with less of an incline.
/ Parking brake: applied
The parking brake is set. Press and hold the brake
pedal to release the parking brake.
Hill hold assist
Hill hold assist makes it more comfortable to
stop and go on hills.
Requirement: the driver's door must be closed,
the drive system must be active, and the vehicle
must be traveling uphill.
> To activate hill hold assist, press and hold the
brake pedal for several seconds while the vehi-
cle is stationary.
> The braking effect is maintained briefly so that
you can transition comfortably into driving.
> Start driving immediately after releasing the
brake pedal.
95

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High-voltage system


Indicator lights Meaning Solution



() Lights up red The control unit has atechni- | Disconnect the charger from the power
o Q Off cal malfunction (self-test supply and reconnect it after 60 seconds.
oO B of failed). The charging process _ | If the malfunction continues, have the
© 0) Flashing red has been interrupted. control unit checked by an authorized Au-
di dealer or authorized Audi Service Facili-
a Off ty.
C) Lights up red The charging infrastructure of | Have the control unit checked by an au-
@ © Lights up red the power supply/household | thorized Audi dealer or authorized Audi
© ®& Lights up red connection is insufficient: the | Service Facility, and have the power sup-
ground conductor is interrupt- | ply/household connection checked by a
Oo 0 Off ed or not present. The ground | qualified electrician.
“al Off conductor monitor has inter-
rupted the charging process.
() Lights up red The indicator light in the reset | Have the control unit replaced by an au-
@ © Lights up red button on the control unit is | thorized Audi dealer or authorized Audi
© B Lights up red faulty. The charging process _| Service Facility.
. has been interrupted.
e@ J Lights up red
1 Off
() Lights up red The control unit has detected | Press and hold the *— button for at least
© © Lights up red residual current. The charging |two seconds. If the malfunction contin-
© & Lights up red process has been interrupted. | ues, have the control unit checked by an
© 0 Lights up red authorized Audi dealer or authorized Audi
Service Facility, and have the power sup-
“a Flashing red ply/household connection checked by a
qualified electrician.
c) Lights up red The charging infrastructure is | Disconnect the charger from the power
©
Q Flashing red wired incorrectly. The charging | supply. Have the power supply/household
© & Flashing red process has been interrupted. | connection checked by a qualified electri-
© ( Flashing red Sil
“a Off
() Lights up red The control unit has atechni- | Disconnect the charger from the power
@ © Lights up red cal malfunction. Possible supply and reconnect it after 60 seconds.
© B Lights up red cause of the malfunction: If the malfunction continues, have the
MD Lightsup red software error or the load re-__| control unit checked by an authorized Au-
lay has been switched incor- | di dealer or authorized Audi Service Facili-
| Lights up red rectly. The charging process __| ty, and have the power supply/household
has been interrupted. connection checked by a qualified electri-
cian.
() Flashing red The control unit has a serious | Have the control unit replaced by an au-
Oo QO Off malfunction. The charging thorized Audi dealer or authorized Audi
oO B of process has been interrupted. | Service Facility.
e (Lights up red
+ Off

117

Driver assistance

The display @ only appears when the Driver as-
sistance display is open in the on-board
computer > page 14.

ZA WARNING
Follow the safety precautions and note the
limits of the assist systems, sensors, and
cameras > page 123.
Adjusting the adaptive cruise assist
Applies to: vehicles with adaptive cruise assist

You can adjust the adaptive cruise assist to your
own preferences. The settings depend on the ve-
hicle equipment.
> Applies to: MMI: Select on the home screen:
VEHICLE > Driver assistance > (<3) > Adaptive
cruise assist.
Possible settings:
Lane guidance - If lane guidance is also active
when adaptive cruise assist control is active, you
can switch it on or off.
Driving program - Depending on the driving pro-
gram and the distance that are set, the vehicle
handling will be adjusted from Sport to Moder-
ate and the lane guidance haptic feedback will be
adjusted.
Store last distance - The last distance that was
set will be stored after the ignition is switched
off. If the distance is not stored, distance
(time distance of approximately 1.8 seconds) is
automatically preset every time the ignition is
switched on.
Applies to: vehicles with efficiency assist
Predictive control - When predictive control is
switched on, the system reacts automatically to
situations > page 137.
G) Tips
— In the efficiency* Audi drive select mode,
vehicle handling and the adaptive cruise as-
sist haptic feedback are also affected. The
Driving program can no longer be adjusted.
— Specific settings are stored automatically in
the active personal profile.
146
Messages
Applies to: vehicles with adaptive cruise assist
a | or is displayed when there is a malfunc-
tion, the adaptive cruise assist functions may be
unavailable or limited.
A message that indicates the cause and possible
solution may appear with some displays. The
weather conditions may be too poor or a sensor
may be covered. Clean the area in front of the
sensors > page 124, fig. 97 and try to turn on
the systems again later.
If the malfunction remains, drive to an author-
ized Audi dealer or authorized Audi Service Facili-
ty immediately to have the malfunction correct-
ed.
Applies to: vehicles with narrowed road assist
Narrow area
Depending on vehicle equipment, this message
appears in the Driver assistance display if the
adaptive cruise assist is adjusting the speed ina
narrow area, for example a construction zone.
ae Please take over steering and pay atten-
tion to traffic!
Be Please take over!
This message appears if steering activity is no
longer detected. Always keep your hands on the
steering wheel so you can be ready to steer at any
time.
Adaptive cruise assist: Please take over!
This message appears if the vehicle rolls back
when starting on a slight incline, even though the
systems are active. Press the brake pedal to pre-
vent the vehicle from rolling or starting to move.
Depending on the equipment, this message may
also appear if the driver does not take over steer-
ing after multiple requests for the driver to take
action. The adaptive cruise assist is switched off.
Applies to: vehicles with laser scanner
3] Adaptive cruise assist: limited availability.
See owner's manual
This message appears when the sensor view is
limited, for example, when weather conditions >

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Telephone

— Ringtone”: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input level using the slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.
Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Manual network selection: Requirement: the
data module must be switched on and Login to
mobile phone network must be set to Manual.
Select a network manually from the list of
available networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
@ Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 232.
Directory settings
Applies
to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > <2.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of your ac-
tive mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts in alphabetical order by
Last name or First name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* = page 217 or a USB storage device must
be connected to the Audi music interface
=> page 220.
181

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Audi connect

— Password: your cell phone service provider as-
signs the password for your online profile.
— Apply settings: saves the changed settings.
— Reset configuration: resets the connection set-
tings.
Data usage counter
Your current data usage is displayed.
— Reset counter: you can reset your usage statis-
tics to zero.
— Warning limit: you can set a warning limit for
your data usage (GB/MB).

Always follow the information found in > AV

in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
For more information on roaming charges,
contact your cell phone service provider.
Wi-Fi settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.

D_ Not available in every market.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@® in
General information on page 184.
Data plans)
Applies to: vehicles with data plans
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

Always follow the information found in > A\
in General information on page 184.

Always follow the information found in >@ in
General information on page 184.
If driving out of the country, applicable data
plans must be purchased.
189

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Media

@) Note
— Pull the cable out of the Audi music inter-
face carefully so that the USB ports are not
damaged.
— Use a USB extension cable to connect devi-
ces that have an integrated USB connector
(such as a USB stick) to reduce the risk of
damage to your USB device and the Audi
music interface.
— Extremely high or low temperatures that
can occur inside vehicles can damage mobile
devices and/or impair their performance.
Never leave mobile devices in the vehicle in
extremely high or low temperatures.
@ Tips
— Always follow the information found in
=> page 75.
— When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
— Do not use an additional adapter cable or
USB extension cable to connect mobile devi-
ces to the Audi music interface that already
have a cable or that must be connected with
a USB adapter cable (> page 220, fig. 153).
Using an additional adapter or US extension
cable may impair functionality.
— Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
specification.
— USB hubs are not supported.
— Video playback through the Audi music in-
terface is not supported on Apple and MTP
devices (such as smartphones).
— iPod or iPhone malfunctions also affect the
operation of the MMI. Reset your mobile de-
vice in these situations.
— Audi recommends updating the iPod or
iPhone software to the latest version. Refer
to your mobile device owner's manual for
more information.
— The USB adapter on the Audi music inter-
face will support iPod touch or iPhone devi-
ces from the 5th generation or newer with
the lightning connector.
— For more information about the Audi music
interface and supported devices, check the
Audi database for mobile devices at www.
audiusa.com/mp3 or contact an authorized
Audi dealer or authorized Audi Service Fa-
cility.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 220
—SD card > page 217.
— USB © page 220.
— DVD drive > page 218
— Connect external device: you can connect ex-
ternal devices via Bluetooth and use the Blue-
tooth audio player > page 218, or you can con-
nect an external device directly to the Audi mu-
sic interface > page 220.
— Connect online media > page 219.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device or online media service”, the
symbol for a source may change. The device
name may be displayed (for example: my-
Phone).
> Select a track from the categories in the media
center > page 222.
Playing media files using the multifunction
steering wheel
Requirement: a media drive must contain media
files > page 221.
> Select the Radio/Media tab using the multi-
function steering wheel.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the [=|
button.
> To select a media file or a source, turn and
press the left thumbwheel.
221

Additional settings

Bluetooth
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth.
Bluetooth
You can select a setting for visibility to other
Bluetooth devices. To connect a new Bluetooth
device, the Visible setting must be selected. If
Invisible is selected, a Bluetooth connection will
only be possible with paired devices. If Off is se-
lected, no Bluetooth device can be connected.
Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The Bluetooth name is displayed and can be
changed.
Software update
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> If necessary, insert a storage medium with the
update data into the corresponding drive
=> page 227.
> Press Search for updates.
> Select the corresponding update.
> Press Next.
> Follow the instructions in the display.

Z\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.
@) Note
The connection costs for the software update
are included in the Audi connect pricing.

232
G) Tips
The length of the process depends on the size
of the update.
Factory default settings
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Select the desired functions individually, or
> Select the option Select all.
> Press Apply. The settings will be reset. The key
user will remain stored.
> To also delete the key user, select Remove key
user.
> To completely delete a smartphone that is
paired with the Audi smartphone interface, re-
set Audi smartphone interface and Bluetooth.
G) Tips
— Make sure that not only the settings were
deleted but also the stored data, if necessa-
ry.
— The system may restart when the settings
are reset. This may take a few minutes.
Connected devices
(eye e Ts ( Us
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Data connection
— Audio player
— WLAN hotspot
— Headset
myAudi app
This function is available if the myAudi app is in-
stalled on your mobile device and started, andif >