Page 25 of 396
INTRODUCTION
23
Volvo Roadside Assistance
Your new Volvo comes with a four year roadside assistance program.
Additional information, features, and benefits of this program are described in a separate informa-tion package in your glove compartment. If you require assistance, dial: In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)In Canada 1-800-263-0475
Related information
•Information on the Internet (p. 19)
Technician certification
In addition to Volvo factory training, Volvo sup- ports certification by the National Institute forAutomotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas. Besidespassing exams, each technician must also haveworked in the field for two or more years before acertificate is issued. These professional techni-cians are best able to analyze vehicle problemsand perform the necessary maintenance proce-dures to keep your Volvo at peak operating con-dition.
Page 26 of 396
Page 27 of 396
Page 28 of 396

SAFETY
26
Occupant safety Safety is Volvo's cornerstone.
Volvo's concern for safetyOur concern for safety dates back to 1927 when the first Volvo rolled off the production line.Three-point seat belts (a Volvo invention), safetycages, and energy-absorbing impact zones weredesigned into Volvo vehicles long before it wasfashionable or required by government regulation. We will not compromise our commitment to safety. We continue to seek out new safety fea-tures and to refine those already in our vehicles.You can help. We would appreciate hearing yoursuggestions about improving automobile safety.We also want to know if you ever have a safetyconcern with your vehicle. Call us in the U.S. at:1-800-458-1552 or in Canada at:1-800-663-8255.
Occupant safety reminders
How safely you drive doesn't depend on how old you are but rather on:
• How well you see.
• Your ability to concentrate.
• How quickly you make decisions understress to avoid an accident.
The following suggestions are intended to helpyou cope with the ever changing traffic environ-ment. •
Never drink and drive.
• If you are taking any medication, consult yourphysician about its potential effects on yourdriving abilities.
• Take a driver-retraining course.
• Have your eyes checked regularly.
• Keep your windshield and headlights clean.
• Replace wiper blades when they start toleave streaks.
• Take into account the traffic, road, andweather conditions, particularly with regard tostopping distance.
• Never send text messages while driving.
• Refrain from using or minimize the use of acell phone while driving.
Related information
• Recall information (p. 26)
• Reporting safety defects (p. 27)
Recall information Information regarding recalls or other service campaigns is available on our website atwww.volvocars.com/us/.
On our website, select the "Own" tab on the upper left side of the screen and click the head-ing "Recall Information" on the right side of thescreen. Enter your Vehicle Identification Number(VIN) for your vehicle (found at the base of thewindshield). If your vehicle has any open Recalls,they will be displayed on this page.
Volvo customers in Canada
For any questions regarding open recalls for your vehicle, please contact your authorized Volvoretailer. If your retailer is unable to answer yourquestions, please contact Volvo Customer Rela-tions at 800-663-8255, Monday through Friday,8:30 A.M. to 5:00 P.M. EST or volvocars.com/ca.You may also write us at: Volvo Car Canada Ltd.Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9
Related information
•Occupant safety (p. 26)
• Reporting safety defects (p. 27)
Page 29 of 396

SAFETY
27
Reporting safety defects
The following information will help you report any perceived safety-related defects in your vehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a defect which could cause a crash orcould cause injury or death, you shouldimmediately inform the National High-way Traffic Safety Administration(NHTSA) in addition to notifying VolvoCar USA, LLC. If NHTSA receives simi-lar complaints, it may open an investi-gation, and if it finds that a safetydefect exists in a group of vehicles, itmay order a recall and remedy cam-paign. However, NHTSA cannotbecome involved in individual problemsbetween you, your retailer, or Volvo CarUSA, LLC. To contact NHTSA, you mayeither call the Auto Safety Hotline toll-free at 1-888-327-4236(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Transpor-tation, Washington D.C. 20590. You can also obtain other informationabout motor vehicle safety from http://www.safercar.gov, where you can alsoenter your vehicle's VIN (Vehicle Identi-fication Number) to see if it has anyopen recalls. Volvo strongly recommends that if your vehicle is covered under a service cam-paign, safety or emission recall or simi-lar action, it should be completed assoon as possible. Please check withyour local retailer or Volvo Car USA,LLC if your vehicle is covered underthese conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury or death, youshould immediately inform Transport Canada inaddition to notifying Volvo Car Canada Ltd.
Transport Canada can be contacted at:
1-800-333-0510 Teletypewriter (TTY): 613 990-4500Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z 0A1
Related information
•
Occupant safety (p. 26)
• Recall information (p. 26)
Page 30 of 396

SAFETY
28
Seat belts – general
Seat belts should always be worn by all occu- pants of your vehicle. Children should be prop-erly restrained, using an infant, car, or boosterseat determined by age, weight and height. Volvo also believes no child should sit in the front seat of a vehicle.
Adjusting the seat belt
Most states and provinces make it mandatory for occupants of a vehicle to use seat belts.
Seat belt pretensionersAll seat belts are equipped with pretensionersthat reduce slack in the belts. These pretension-ers are triggered in situations where the front orside impact airbags deploy, and in certain impactsfrom the rear. The front seat belts also include atension reducing device which, in the event of a collision, limits the peak forces exerted by theseat belt on the occupant.
Seat belt maintenanceCheck periodically that the seat belts are in goodcondition. Use water and a mild detergent forcleaning. Check seat belt mechanism function asfollows: attach the seat belt and pull rapidly onthe strap.
WARNING
Never use a seat belt for more than one occupant. Never wear the shoulder portion ofthe belt under the arm, behind the back orotherwise out of position. Such use couldcause injury in the event of an accident. Asseat belts lose much of their strength whenexposed to violent stretching, they should bereplaced after any collision, even if theyappear to be undamaged.
WARNING
•
Never repair the belt yourself; have this work done by a trained and qualifiedVolvo service technician only.
• Any device used to induce slack into theshoulder belt portion of the three-pointbelt system will have a detrimental effecton the amount of protection available toyou in the event of a collision.
• The seat back should not be tilted too farback. The shoulder belt must be taut inorder to function properly.
• Do not use child safety seats or childbooster cushions/backrests in the frontpassenger's seat. We also recommendthat children who have outgrown thesedevices sit in the rear seat with the seatbelt properly fastened.
Related information
• Seat belts – buckling/unbuckling (p. 29)
• Seat belt reminder (p. 30)
• Seat belts – pregnancy (p. 31)
Page 31 of 396

SAFETY
}}
29
Seat belts – buckling/unbuckling Seat belts should be used by all occupants in the vehicle when it is in motion.
Buckling a seat beltPull the belt out far enough to insert the latch plate into the receptacle until a distinct click isheard. The seat belt retractor is normally"unlocked" and you can move freely, providedthat the shoulder belt is not pulled out too far.
Adjusting seat belt height (front seat belts only)
Adjusting seat belt height
The height of the shoulder section of the seat belt must be correctly adjusted. Press the buttonand move the upper seat belt anchor to positionit as high as possible so that the shoulder sectionof the belt is across the seat occupant's collar-bone and not across the throat.
Correct height adjustment
Incorrect height adjustment
Seat belt retractor
The seat belt retractor will lock up in the fol- lowing situations:
• if the belt is pulled out rapidly
• during braking and acceleration •
if the vehicle is leaning excessively
• when driving in turns
• if the Automatic Locking Retractor/Emer-gency Locking Retractor (ALR/ELR) is acti-vated
NOTE
Each seat belt (except for the driver's belt) is equipped with the ALR/ELR function, whichis designed to help keep the seat belt taut.ALR/ELR activates if the seat belt is pulledout as far as possible. If this is done, a soundfrom the seat belt retractor will be audible,which is normal, and the seat belt will bepulled taut and locked in place. This functionis automatically disabled when the seat belt isunbuckled and fully retracted.
See also Child restraints (p. 47) for information about using a seat belt's ALR/ELR function toanchor a child seat.
When wearing the seat belt remember:
•The belt should not be twisted or turned.
• The lap section of the belt must be posi-tioned low on the hips (not pressing againstthe abdomen).
• Make sure that the shoulder belt is rolled upinto its retractor and that the shoulder andlap belts are taut.
Page 32 of 396

||
SAFETY
30
Unbuckling the seat beltTo remove the seat belt, press the red section on the seat belt receptacle. Before exiting the vehi-cle, check that the seat belt retracts fully afterbeing unbuckled. If necessary, guide the beltback into the retractor slot.
Related information
•Seat belt reminder (p. 30)
• Seat belts – pregnancy (p. 31)
Seat belt reminder The seat belt reminder is intended to alert all occupants of the vehicle that their seat beltsshould be fastened before the vehicle begins tomove.
G017726
Seat belt reminder light in ceiling console
The seat belt reminder consists of an audible sig- nal, an indicator light near the rearview mirror anda symbol in the instrument panel that alert alloccupants of the vehicle to fasten their seatbelts (p. 28). The indicator light will be on for sev-eral seconds from the time the ignition isswitched on. There will also be an audible signalif the driver's seat belt is not fastened. If the front seat belts are unbuckled while the vehicle is in motion, the audible signal and warn-ing light will be active for a several seconds.
Rear seatsThe seat belt reminder in the rear seat has twoadditional functions: • It provides information about which seat belts are fastened in the rear seat. A message willappear in the information display when a beltis being used. This message will disappearafter several seconds or can be erased by pressing the
OK button on the left steering
wheel lever.
• It also provides a reminder if one of the occupants of the rear seat has unbuckledhis/her seat belt while the vehicle is inmotion. A visual and audible signal will begiven. These signals will stop when the seatbelt has been re-buckled or can be stopped by pressing the
OK button.
• The message
Unbelted in rear seat will
appear in the information display if one of the rear doors has been opened.
The message in the information display canalways be accessed, even if it has been erased, by pressing the OK button to display stored mes-
sages.
Related information
• Seat belts – pregnancy (p. 31)