2018 VOLKSWAGEN CC engine

Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.

Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.

Description Possible causes,
among others Possible remedy
Electrical con-
sumers do not
work.
Vehicle battery
charge too low. Charge vehicle battery
Remaining fuel level
too low. Refuel
Fuse blown. Check fuse and replace if
necessary
Fuel consumption
higher than indi-
cated.
– Short hauls.
– “Jumpy” accelera-
tor pedal.
– Avoid short distance
driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads
switched on.
Switch off unnecessary
loads.
Engine control
malfunction.
Have the malfunction cor-
rected
Tire pressure too
low. Adjust tire pressure
Driving in the
mountains.
No direct corrective action
possible.
Towing a trailer or
driving with a roof
rack.
– Check use.
– Remove if not in use.
Driving with heavy
payload.
No direct corrective action
possible.
Driving at high en-
gine speed. Select a higher gear.

WARNING
Improperly lifting your vehicle with a workshop hoist or a floor
jack can cause the vehicle to fall off and cause serious person-
al injury.
Always read and heed the operating instructions from the
floor jack manufacturer and legal regulations if necessary be-
fore using the floor jack to lift the vehicle.
Never let anyone stay in the vehicle when it is being lifted or
when it is off the ground.
Always lift your vehicle only at the designated lift points
shown in the illustrations ⇒ fig. 173 and ⇒ fig. 174. Not using the
designated lift points can cause the vehicle to fall off the floor
jack when heavy parts such as the engine or transmission are
removed.
Always make sure that the vehicle's lift points lie as flat as
possible and centered on the carrier plates of the floor jack.
Never start the engine when you have raised the vehicle on
the floor jack. The engine vibrations and vehicle movements
could knock the vehicle off the floor jack.
If you must work under a vehicle raised on a floor jack, al-
ways make sure that the vehicle is safely supported on safety
stands intended for that purpose that are strong enough to
support the weight of the vehicle.
Never use the floor jack as a ladder or step ladder.
Always make sure that the weight of the vehicle is not heavi-
er than the lifting capacity of the floor jack and safety stands
being used.
NOTICE
To help prevent serious vehicle damage, never lift the vehicle
by the engine oil pan, transmission housing, or by the front or
rear axles or suspension.
To help prevent damage to the underbody or chassis, always
insert a rubber pad between the hoist and the lifting points. In
addition make sure the lifting arms have enough clearance.
The lifting arms should not touch side sills or other parts of
the vehicle.

8. Set up a warning triangle or other warning device in order to alert
other motorists and cyclists.
9. Let the engine cool down and get expert assistance if necessary.
If the emergency flashers are on, use the turn signal lever to indicate
a direction or lane change, for example when the vehicle is being
towed. This temporarily interrupts the emergency flashers.
Switch on the emergency flashers when:
Traffic suddenly slows down or stops in front of you to warn those
approaching from behind.
In any emergency situation.
If the vehicle breaks down.
When being towed.
Always obey traffic laws that govern the use of emergency flashers
where you are driving.
If the emergency flashers are not working, a different method – as
permitted by law – must be used to alert other motorists and cyclists
to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents
and serious personal injuries.
Always review and follow the checklist. Follow accepted safe-
ty practices and use common sense.
WARNING
The vehicle exhaust system and the catalytic converter get very
hot. They can cause fires and serious personal injury.
Never park where parts of the hot exhaust system or catalytic
converter could ignite flammable materials, such as dry grass,
brush, leaves, spilled fuel, etc.
The vehicle battery will be drained if the emergency flashers are
on for a long time – even if the ignition is switched off.

NOTICE
Even with the selector lever is in Neutral (N), the automatic
transmission will be damaged if the vehicle is towed (or you let it
coast) for an extended period or at high speed with the engine
shut off.

WARNING
Changing a wheel, especially on the side of the road, can be
dangerous. To help reduce the risk of serious personal injury:
Always stop the vehicle as soon as it is safe to do so. Move
the vehicle a safe distance off the road where it is safe to
change the wheel.
Always make sure that all passengers, especially children,
are in a safe place outside the vehicle and away from the vehi-
cle and traffic (such as behind a guard rail).
Turn on the emergency flashers and set up another warning
device about 25 yards (25 meters) behind the vehicle to warn
approaching traffic.
Change a wheel by yourself only if you are familiar with the
necessary steps. Otherwise, get expert assistance.
Always switch the engine off, set the electronic parking
brake, and shift the transmission into Park (P) (automatic
transmission) or any gear (manual only) to help prevent the ve-
hicle from moving suddenly and slipping off the jack.
Always make sure that the ground is level and firm. If neces-
sary, place the jack on a large and sturdy board or on a similar
ground support.
Always block the wheel diagonally opposite the wheel being
changed with chocks or other similar things.
If you are towing a trailer, always unhitch it from your vehicle
before starting to change the wheel. Always apply the trailer
brakes firmly and make sure the trailer cannot move uninten-
tionally.
Always use proper and undamaged tools when changing a
wheel.
Once a wheel is lifted off the ground, having the transmission
in Park (P) or in gear will not prevent sudden vehicle move-
ment.
Always use a jack that has been approved by the manufac-
turer for your vehicle. Never use other jacks, even if they have
been approved for use on other Volkswagen models.
To reduce the risk of losing control, crashes, and serious
personal injuries, never loosen the screws on rims with thread-
ed rim rings.

2. Switch off the engine. Automatic transmission: shift the transmis-
sion into Park (P)) ⇒  Automatic transmission: Selector lever. Man-
ual transmission only: shift into a gear ⇒  Manual transmission:
Gearshift lever. Then set the electronic parking brake ⇒ Braking
and parking to help prevent the vehicle from moving.
3. If towing a trailer: Unhitch the trailer from the vehicle and park the
trailer properly.
4. Straighten the steering wheel so that the front wheels point straight
forward.
5. Block the diagonally opposite wheel with chocks or other suitable
things.
6. Loosen the wheel bolts of the wheel to be changed ⇒  Wheel bolts.
7. Find the jack lift point ⇒ fig. 191 on the vehicle frame that is closest
to the wheel to be changed.
8. Crank up the jack so that it still just fits underneath the lift point.
9. Position the jack so that its base is directly underneath the lift point
⇒ fig. 192, making sure that the entire base of the jack rests se-
curely on the ground.
10. Align the jack and wind up the jack claw at the same time, until
the claw cradles the vertical rib underneath the vehicle ⇒ fig. 192.
11. Continue cranking up the jack until the wheel is just a little off
the ground.

WARNING
Improper use of your vehicle jack can cause the vehicle to fall
off the jack leading to serious personal injury. To help reduce
the risk of serious personal injury:
Use only jacks approved by Volkswagen for the vehicle. Oth-
er jacks might slip, even those approved for other Volkswagen
models, but not for your vehicle.
Always set up the jack on firm and level ground. The vehicle
may slip off the jack if the jack is resting on soft or sloping
ground. If necessary, place a sturdy board under the jack.
On a hard, slippery surface (such as a tiled floor), use an anti-
skid rubber mat or something similar to help prevent the jack
from slipping.
Position the jack only at the described vehicle lift points. Be-
fore you raise your vehicle, always make sure the jack claw
properly grips the vertical rib under the sill so that the jack
does not slip off when you are raising the vehicle ⇒ fig. 192.
Never have any part of your body (such as your arm or leg)
under the vehicle when it is supported by the jack. Never let
other persons have any part of their body under the vehicle,
either!
If you must work under a vehicle raised on a floor jack, al-
ways make sure that the vehicle is safely supported on safety
stands intended for that purpose that are strong enough to
support the weight of the vehicle.
Never lift the vehicle when it is tilted or inclined to one side
or the engine is running.
Never lift the vehicle when more than 1 tire is flat or dam-
aged.
Do not start the engine while the vehicle is supported by a
jack. Engine vibrations may cause the vehicle to slip off the
jack.