Page 578 of 680

5788-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
Once
Contin-
uous
(5 sec-
onds)
An attempt was made to lock
either front door by opening a
door and putting the inside lock
button into the lock position,
then closing the door with the
electronic key still inside the
vehicle.
→Retrieve the electronic key
from the vehicle and lock
the doors again.
Once⎯
• When the doors were
unlocked with the mechanical
key and then the power
switch was pressed, the elec-
tronic key could not be
detected in the vehicle.
• The electronic key could not be detected in the vehicle
even after the power switch
was pressed two consecu-
tive times.
→ Touch the electronic key to
the power switch while
depressing the brake
pedal.
Once⎯
An attempt was made to start
the hybrid system with the shift
lever in an incorrect position.
→Shift the shift lever to P
and start the hybrid sys-
tem.
⎯⎯
Power was turned off due to the
automatic power off function.
→Next time when starting
the hybrid system,
increase the engine speed
slightly and maintain that
level for approximately 5
minutes to recharge the
12-volt battery.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
Page 579 of 680

5798-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
8
When trouble arises
Once⎯
The electronic key has a low
battery.
→Replace the electronic key
battery. ( →P. 522)
Once⎯
The driver’s door was opened
and closed with the power
switch turned off and then the
power switch was put in
ACCESSORY mode twice with-
out the hybrid system being
started.
→Press the power switch
while depressing the brake
pedal.
During a hybrid system starting
procedure in the event that the
electronic key was not function-
ing properly ( →P. 596), the
power switch was touched with
the electronic key.
→ Press the power switch
within 10 seconds of the
buzzer sounding.
Once⎯
The steering lock could not be
released within 3 seconds of
the power switch being
pressed.
→Press the power switch
while depressing the brake
pedal and moving the
steering wheel left and
right.
Once⎯
The power switch has been
turned off with the shift lever in
a position other than P or N.
→Shift the shift lever to P.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
Page 593 of 680

593
RAV4-HV_OM_OM42B81U_(U)
8-2. Steps to take in an emergency
8
When trouble arises
If the hybrid system will not start
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly. ( →P. 595)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( →P. 81)
● There may be a malfunction in the immobilizer system. (→P. 8 4 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. (→ P. 594)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( →P. 597)
● The 12-volt battery terminal con nections may be loose or corroded.
( → P. 500)
Reasons for the hybrid system not starting vary depending on
the situation. Check the follo wing and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( →P. 201)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 594 of 680

5948-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( →P. 597)
● One or both of the 12-volt batter y terminals may be disconnected.
( → P. 500)
Contact your Toyota dealer if the problem cannot be repaired, or if
repair procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to star t the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in cases of emergency.
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
1
2
3
4
Page 595 of 680
595
RAV4-HV_OM_OM42B81U_(U)
8-2. Steps to take in an emergency
8
When trouble arises
If the electronic key does not operate properly
Use the mechanical key (→P. 108)
in order to perform the following
operations:
Locks all the doors
Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 3 seconds
unlocks the other doors.
If communication between the electronic key and vehicle is
interrupted ( →P. 141) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the hybrid system can be started by follow-
ing the procedure below.
Locking and unlocking the doors
1
2
Page 596 of 680

5968-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal and check that is displayed
on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be started, contact your
Toyota dealer.
■ Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 522)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed.( →P. 202)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: →P. 640)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 137)
Starting the hybrid system
1
2
3
4
3
Page 597 of 680
597
RAV4-HV_OM_OM42B81U_(U)
8-2. Steps to take in an emergency
8
When trouble arises
If the 12-volt battery is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Open the hood ( →P. 489) and
fuse box cover.
Open the exclusive jump start-
ing terminal cover.
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
1
2
Page 598 of 680

5988-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
Connect the jumper cables according to the following procedure:Connect a positive jumper cabl e clamp to the exclusive jump
starting terminal on your vehicle.
Connect the clamp on the other e nd of the positive cable to the
positive (+) battery terminal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle.
Connect the clamp at the other end of the negative cable to a
solid, stationary, unpainted metallic point away from the exclusive
jump starting terminal and any moving parts, as shown in the
illustration.
Start the engine of the second v ehicle. Increase the engine speed
slightly and maintain at that level for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.
Open and close any of the doors of your vehicle with the power switch
off.
Maintain the engine speed of t he second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
3
4
1
2
3
1
2
3
4
4
5
6