2018 TOYOTA C-HR Warranty And Maintenance Guide

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DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the
Owner’s Warranty Rights
Notification
booklet (located in your glove
box) for the requirements applicable to
your state.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail16

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WHAT IS COVERED AND
HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
•Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
•Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
•Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
•This failure results or will result in
some penalty to you — such as a fine
or denial of the right to use your
vehicle — under local, state or federal
law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail17

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WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
WARRANTY PARTS LIST
Air/Fuel Metering System
•Air/fuel ratio feedback control system
•Cold-start enrichment system
•Deceleration control system
•Electronic fuel injection system
components
–Airflow sensor
–Engine control module (8/80)
–Throttle body
–Other components
Air Induction System
•Intake manifold and intake air surge
tank
Catalyst System
•Catalytic converter and protector (8/80)
•Constricted fuel filler neck
•Exhaust manifold
•Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
•Charcoal canister
•Diaphragm valve
•Fuel filler cap
•Fuel tank
•Vapor liquid separator
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail18

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Exhaust Gas Recirculation
(EGR) System
•EGR gas temperature sensor
•EGR valve
•Associated parts
Ignition System
•Distributor and internal parts
•Ignition coil and ignitor
•Ignition wires
•Spark plugs*
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
•PCV valve or orifice
Other Parts Used in Above
Systems
•Data link connector (8/80)
•Hoses, clamps, fittings, tubing and
mounting hardware
•Malfunction indicator light and bulb
(8/80)
•Pulleys, belts and idlers
•Sealing gaskets and devices
•Sensors, solenoids, switches and valves
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
*Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail19

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REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an
authorized Toyota dealership and present a
copy of the emissions test report. Also,
take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail20

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IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page
23). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which the California Emission Control
Warranty applies.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail21

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DEALER CERTIFICATE
We (the dealership) want you to know that
at the time your new Toyota vehicle is
being delivered:
1)On the basis of written notification
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2)We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Toyota.
(For purposes of this certificate,
“emission control devices” is limited to
devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 1968.)
3)We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4)Except as may be provided in
Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery to
the ultimate purchaser, and the vehicle
has been maintained and used in
accordance with the written
instructions for proper maintenance and use, Toyota will remedy the
nonconformity free of charge under the
terms of the Emission Performance
Warranty.
5)If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
❑The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 7541)
and the EPA regulations issued thereunder.
Month DayYe a r
Dealership Name
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail22

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Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty (see
page 17).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2018 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and
labor.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail23