2018 RENAULT ZOE Owners Manual

4.9
BODYWORK MAINTENANCE (1/3)
A well-maintained vehicle will last
longer. It is therefore recommended to
maintain the exterior of the vehicle reg-
ularly.
Your vehicle has been treated with very
effective anti-corrosion products. It is
nevertheless subject to various outside
influences.
Corrosive agents in the atmosphere
– atmospheric pollution (built-up and
industrial areas),
– saline atmospheres (near the sea,
particularly in hot weather),
– seasonal and damp weather condi-
tions (e.g. road salt in winter, water
from road cleaners, etc.).
Minor impacts
Abrasive action
Dust and sand in the air, mud, road grit
thrown up by other vehicles, etc.
You should take a number of minor pre-
cautions in order to safeguard your ve-
hicle against such risks.You should
Wash your car frequently, with the
engine off , with cleaning products rec-
ommended by the manufacturer (never
use abrasive products). Rinse thor-
oughly beforehand with a jet:
– spots of tree resin and industrial
grime;
– mud in the wheel arches and under-
neath the body which forms damp
patches;
– bird droppings , which cause a
chemical reaction with the paint that
rapidly discolours paintwork and
may even cause the paint to peel
off;
wash the vehicle immediately to
remove these marks since it is im-
possible to remove them by polish-
ing;
– salt, particularly in the wheel arches
and underneath the body after driv-
ing in areas where the roads have
been gritted.
Withdraw the vegetable falls (resin, film
etc.) from the vehicle regularly. Observe the vehicle stopping distances
when driving on gravelled surfaces to
prevent paint damage.
Repair, or have repaired quickly, areas
where the paint has been damaged, to
prevent corrosion spreading.
Remember to visit the body shop pe-
riodically in order to maintain your
anti-corrosion warranty. Refer to the
Maintenance Document.
Respect local regulations about wash-
ing vehicles (e.g. do not wash your ve-
hicle on a public highway).
If it is necessary to clean mechani-
cal components, hinges, etc., spray
them with products approved by our
Technical Department to protect them
after they have been cleaned.
We have selected special products
to care for your vehicle and you can
obtain these from the manufactur-
er’s accessory outlets.

4.10
BODYWORK MAINTENANCE (2/3)
Degrease or clean using
high-pressure cleaning
equipment or by spray-
ing on products not ap-
proved by our Technical
Department:
– mechanical components (e.g.:
engine compartment);
– underbody;
– parts with hinges (e.g.: inside the
doors);
– painted plastic external fittings (e.g.:
bumpers).
Doing this could give rise to corrosion
or operational faults.
What you should not do
Wash the vehicle in bright sunlight or
freezing temperatures.
Do not scrape off mud or dirt without
pre-wetting.
Allow dirt to accumulate on the exterior.
Allow rust to form following minor im-
pacts.
Do not use solvents not approved by
our Technical Department to remove
stains as this could damage the paint-
work.
Do not drive in snow or muddy condi-
tions without washing the vehicle, par-
ticularly under the wheel arches and
body.

4.11
Using a roller type car wash
Return the windscreen wiper stalk to
the Park position (refer to the informa-
tion on the “Windscreen washer, wiper”
in Section 1). Check the mounting of
external accessories, additional lights
and mirrors, and ensure that the wiper
blades are secured with adhesive tape.
Remove the radio aerial mast if your
vehicle is fitted with this equipment.
Remember to remove the tape and refit
the antenna after washing.
BODYWORK MAINTENANCE (3/3)Cleaning the headlights
As the headlights are made of plastic
“glass”, use a soft cloth or cotton wool
to clean them. If this does not clean
them properly, moisten the cloth with
soapy water, then wipe clean with a soft
damp cloth or cotton wool.
Finally, carefully dry off with a soft dry
cloth.
Do not use cleaning products con-
taining alcohol or utensils (e.g.: a
scraper).
Washing the vehicle
Never wash the engine
compartment, the charging
connection or the traction
battery with a high-pressure jet.
This risks damaging the electric cir-
cuit.
Never wash the vehicle while it is
charging.
Risk of electric shock and a risk to
life.
Vehicles with a matte paint
finish
This type of paint requires certain pre-
cautions.
Do not do the following
Use wax-based products (polishing).
Rub too hard.
Wash the vehicle in a roller-type car
wash.
Wash the vehicle using a high-pressure
device.
Attach stickers to the paintwork (risk of
leaving marks).
Wash the vehicle
using a high-pressure
cleaning device.
You should do the following
Wash the vehicle by hand using plenty
of water, using a soft cloth or a gentle
sponge.

4.12
Glass instrument panel(e.g. instrument panel, clock, exterior
temperature display, radio display, etc.)
Use a soft cloth (or cotton wool).
If this does not clean them properly,
use a soft cloth (or cotton wool) slightly
moistened with soapy water and then
wipe clean with another soft damp cloth
or cotton wool.
Finally, carefully dry off with a soft dry
cloth.
Do not use products containing alco-
hol and/or spray fluids on the area.
Seat belts
These must be kept clean.
Use products selected by our Technical
Department (Approved outlets) or
warm, soapy water and a sponge and
wipe with a dry cloth.
Detergents or dyes must not be used
under any circumstances.
INTERIOR TRIM MAINTENANCE (1/2)
Textiles (seats, door trim, etc)
Vacuum-clean the textiles regularly.
Liquid stain
Use soapy water.
Dab lightly (never rub) with a soft cloth,
rinse and remove the excess.
Solid or pasty stain
Carefully remove the excess solid or
pasty material immediately with a
spatula (working from the edges to the
centre to avoid spreading the stain).
Clean as for a liquid stain.
Special instructions for sweets or
chewing gum
Put an ice cube on the stain to solidify
it, then proceed as for a solid stain.
A well-maintained vehicle will last
longer. It is therefore recommended to
maintain the interior of the vehicle regu-
larly.
A stain should always be dealt with
swiftly.
Whatever type of stain is on the trim,
use
cold (or warm) soapy water with
natural soap.
Detergents (washing-up liquid, pow-
dered products, alcohol-based prod-
ucts) should not be used.
Use a soft cloth.
Rinse and soak up the excess.
For further recommendations for
maintaining the interior, and/or for
any unsatisfactory results, please
see an authorised dealer.

4.13
You should not:
Position objects such as deodorants,
scents etc. near air vents as this could
damage your dashboard trim.
Use high-pressure
cleaning equipment or
sprays inside the pas-
senger compartment:
without careful use, this equipment
could impair the correct functioning
of the electrical or electronic compo-
nents in the vehicle, or have other
detrimental effects.
INTERIOR TRIM MAINTENANCE (2/2)
Removal/replacing removable
equipment originally fitted in
the vehicle
If you need to remove equipment in
order to clean the passenger com-
partment (for example, mats), always
ensure that they are correctly refitted
and are the right way around (the driv-
er’s mat should be fitted on the driver’s
side, etc.) and fit them with the compo-
nents supplied with the equipment (for
example, the driver mat should always
be fixed using the pre-fitted mounting
components).
With the vehicle stationary, always
ensure that nothing will impede driving
(anything obstructing the pedals, heel
wedged by the mat etc.).

4.14

5.1
Section 5: Practical advice
Tool kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2
Tyre inflation kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3
Tyres (tyre and wheel safety, use in winter) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . 5.6
Headlights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . 5.9
Rear lights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . 5.10
Indicator lights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . 5.11
Interior lighting: changing bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . 5.12
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.13
RENAULT card: battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . 5.15
Fitting a radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17
Wipers (replacing blades) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . . . . . . . . . . . . . . 5.18
Towing/breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . 5.19
Operating faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.22

5.2
Lever 1
This locks or unlocks the wheel bolts
and tow eye.
Tow eye 2
Refer to the information on “Towing” in
Section 5.
The tools included in the tool kit depend
on the vehicle.
Tool kit
A is located in the tray under
the luggage compartment carpet.
TOOL KIT
A
1
Never leave tools unse-
cured in the vehicle: there
is a risk that they may be
thrown about during brak-
ing. After use, check that all the
tools are correctly clipped into the
tool kit, then position it correctly in
its housing: there is a risk of injury.
If wheel bolts are supplied in the
tool kit, only use these bolts for the
emergency spare wheel: refer to the
label affixed to the emergency spare
wheel.
2