2018 Ram 3500 Chassis Cab service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
504 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 505

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
506 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
508 CUSTOMER ASSISTANCE

Child Restraints........................ .204
Child Seat Installation ..................220, 221
How To Stow An Unused ALR Seat Belt ........218
Infants And Child Restraints ................207
Locating The LATCH Anchorages .............215
Lower Anchors And Tethers For Children .......211
Older Children And Child Restraints ...........208
Seating Positions ........................ .210
Cigar Lighter ............................ .123
Clean Air Gasoline ........................ .428
Cleaning Wheels ................................411
Climate Control ............................80
Manual ................................80
Cold Weather Operation ..................... .242
Compact Disc (CD) Maintenance ................501
Compact Spare Tire ........................ .409
Contract, Service .......................... .506
Coolant Pressure Cap (Radiator Cap) .............384
Cooling System ........................... .382
Adding Coolant (Antifreeze) .................383
Coolant Capacity ........................ .432
Coolant Level ....................... .382, 385
Disposal Of Used Coolant ..................385
Drain, Flush, And Refill ....................382 Inspection
............................. .385
Points To Remember ..................... .385
Pressure Cap ........................... .384
Radiator Cap .......................... .384
Selection Of Coolant (Antifreeze) ..........382, 433
Corrosion Protection ....................... .417
Cruise Light ............................. .156
Cupholders ...............................118
Customer Assistance ....................... .504
Customer Programmable Features ...............461
Daytime Running Lights ......................69
Dealer Service ............................ .364
Defr

oster, Rear Window .......................80
Defroster, Windshield .....................80, 232
Delay (Intermittent) Wipers ....................77
Diagnostic System, Onboard ...................156
Differential, Limited-Slip .....................263
Dipsticks Automatic Transmission ....................388
Power Steering ......................... .267
Disabled Vehicle Towing .....................350
Disposal Antifreeze (Engine Coolant) .................385
Door Ajar ............................... .150
512 INDEX

Jump Starting............................ .343
Key Fob Panic Alarm .............................22
Programming Additional Key Fobs ..........25, 32
Key Fob Battery Service (Remote Keyless Entry) .....22
Key Fob Programming (Remote Keyless Entry) ......25
Key-In Reminder ............................28
Keyless Enter-N-Go ..................... .36, 240
Lock The Vehicle’s Doors ................449, 470
Passive Entry ............................36
Passive Entry Programming ...........36, 449, 470
Key, Replacement ...........................32
Keys ....................................19
Key, Sentry (Immobilizer) ......................31
Lane Change And Turn Signals .................73
Lane Change Assist ..........................73
Latches ................................. .234
Hood ..................................98
Lead Free Gasoline ........................ .428
Leaks, Fluid ............................. .234
Life Of Tires ............................. .406
Light Bulbs .............................. .234
Lights .................................. .234AirBag .........................147, 193, 232
Automatic Headlights
......................70
Brake Assist Warning ..................... .168
Brake Warning ......................... .147
Bulb Replacement ....................... .323
Cap Top Clearance ...................... .328
Cargo .................................73
Center Mounted Stop ..................... .326
Courtesy/Reading ..................... .74, 75
Cruise ............................... .156
Daytime Running .........................69
Engine Temperature Warning ................148
Exterior .............................. .234
Fog ........................... .72, 154, 326
Four-Wheel Drive Indicator .................258
Hazard Warning Flasher ...................318
Headlights ..............................67
High Beam ..............................69
High Beam/Low Beam Select .................
69
Hill Descent Control Indicator ...............170
Illuminated Entry .........................76
Interior ............................. .74, 75
Low Fuel ............................. .153
Malfunction Indicator (Check Engine) ..........150
Park ................................. .155
516 INDEX

Passing................................70
Seat Belt Reminder ...................... .147
Security Alarm ......................... .148
Service ............................... .323
Tire Pressure Monitoring (TPMS) ..........152, 172
Traction Control ........................ .168
Transfer Case .......................... .258
Turn Signal ....................73, 155, 234, 324
Warning (Instrument Cluster Description) . . . .148, 155
Limited-Slip Differential ..................263, 391
Loading Vehicle ........................... .288
Tires................................. .398
Load Shed Battery Saver Mode ...................... .145
Battery Saver On ........................ .145
Electrical Load Reduction ...................145
Intelligent Battery Sensor ...................145
Locks Automatic Door ..........................39
Child Protection ..........................40
Power Door .............................36
Low Tire Pressure System .....................172
Lubrication, Body ......................... .376
Lug Nuts ............................ .341, 425Maintenance Free Battery
.....................363
Maintenance Schedule ...................... .357
Malfunction Indicator Light (Check Engine) . . . .150, 157
Manual, Service ........................... .508
Manual Transmission Fluid Level Check ....................... .391
Memory Feature (Memory Seat) .................41
Memory Seat ........................... .41, 47
Memory Seats And Radio .....................41
Methanol ............................... .429
Mirrors ..................................59
Electric Powered ..........................62
Heated .................................65
Memory ................................47
Outside ................................61
Rearview ........................ .59, 60, 318
Trailer Towing ...........................65
Modifications/Alterations,
Vehicle................7
Monitor, Tire Pressure System ..................172
Mopar Parts ............................. .507
Multi-Function Control Lever ...................69
Navigation System (Uconnect GPS) ..............284
New Vehicle Break-In Period ..................242
12
INDEX 517

Automatic Locking Retractor (ALR)...........191
Lap/Shoulder Belt Operation ................184
Lap/Shoulder Belt Untwisting ...............185
Pregnant Women ........................ .190
Seat Belt Extender ....................... .189
Seat Belt Reminder ...................... .180
Seat Belt Maintenance ...................... .420
Seat Belt Reminder ........................ .180
Seat Belts ............................ .180, 232
Adjustable Shoulder Belt ...................185
Adjustable Upper Shoulder Anchorage .........185
Child Restraint ......................... .204
Extender .............................. .189
Front Seat ......................... .180, 184
Inspection ............................. .232
Operating Instructions .....................184
Pregnant Women ........................ .190
Reminder ............................. .147
Untwisting Procedure .....................185
Seats ............................ .41, 43, 44, 46
Adjustment ....................... .41, 44, 46
Easy Entry .......................... .41, 49
Folding Floor ...........................113
Heated .................................41
Memory ............................ .41, 47Power
.................................44
Rear Folding .............................41
Reclining Rear ...........................43
Seatback Release ..........................41
Tilting .................................41
Vented .................................41
Ventilated ...............................41
Security Alarm ......................... .33, 148
Selection Of Coolant (Antifreeze) ...............433
Sentry Key Key Programming .........................32
Sentry Key (Immobilizer) ......................31
Sentry Key Replacement ......................32
Service Assistance ......................... .504
Service

Contract .......................... .506
Service Manuals .......................... .508
Settings, Personal ......................... .140
Shifting ................................ .245
Automatic Transmission ....................247
Transfer Case .......................... .258
Transfer Case, Shifting Into Transfer Case Neutral
(N)...................................311
Transfer Case, Shifting Out Of Transfer Case Neutral
(N).................................. .313
Shift Lever Override ....................... .347
520 INDEX