Page 177 of 203

Vehicle care175For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.
Clean smearing wiper blades with a
soft cloth and window cleaner.
Remove dirt residues from smearing
wiper blades by using a soft cloth and
window cleaner. Also make sure to
remove any residues such as wax,
insect residues and similar from the
window.
Ice residues, pollution and continuous wiping on dry windows will damage or
even destroy the wiper blades.
Glass panel
Never clean with solvents or abrasive agents, fuels, aggressive media (e.g.
paint cleaner, acetone-containing
solutions etc.), acidic or highly
alkaline media or abrasive pads. Do
not apply wax or polishing agents to
the glass panel.Wheels and tyres
Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damage Rectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust areas repaired by a workshop.
Underbody
Some areas of the vehicle underbody
have a PVC undercoating while other critical areas have a durable
protective wax coating.
After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen/rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.Before and after winter, wash the
underbody and have the protective
wax coating checked.
Natural gas system
Do not direct the steam jet or high-
pressure jet towards natural gas
system components. It is particularly
important to protect the natural gas tank and the pressure valves on the
vehicle underbody and the bulkhead
in the engine compartment.
These components must not be
treated using chemical cleaners or
preservatives.
Have components of the natural gas
system cleaned by a workshop
authorised to carry out maintenance
of natural gas vehicles.
Towing equipment
Do not clean the coupling ball bar with
a steam-jet or high-pressure jet
cleaner.
Page 178 of 203

176Vehicle careInterior careInterior and upholstery
Only clean the vehicle interior,
including the instrument panel fascia
and panelling, with a dry cloth or
interior cleaner.
Clean the leather upholstery with
clear water and a soft cloth. In case of
heavy soiling, use leather care.
The instrument cluster and the
displays should only be cleaned using a soft damp cloth. If necessary, use a
weak soap solution.
Clean fabric upholstery with a
vacuum cleaner and brush. Remove
stains with an upholstery cleaner.
Clothing fabrics may not be
colourfast. This could cause visible
discolourations, especially on light-
coloured upholstery. Removable
stains and discolourations should be
cleaned as soon as possible.
Clean seat belts with lukewarm water or interior cleaner.Caution
Close Velcro fasteners as open
Velcro fasteners on clothing could damage seat upholstery.
The same applies to clothing with
sharp-edged objects, like zips or
belts or studded jeans.
Plastic and rubber parts
Plastic and rubber parts can be
cleaned with the same cleaner as
used to clean the body. Use interior cleaner if necessary. Do not use any
other agent. Avoid solvents and petrol in particular. Do not use high-
pressure jet cleaners.
Page 179 of 203

Service and maintenance177Service and
maintenanceGeneral information ...................177
Service information ..................177
Recommended fluids, lubricants and parts .................................... 178
Recommended fluids and lubricants ................................ 178General information
Service information In order to ensure economical and
safe vehicle operation and to
maintain the value of your vehicle, it
is of vital importance that all
maintenance work is carried out at the proper intervals as specified.
The detailed, up-to-date service
schedule for your vehicle is available
at the workshop.
Service display 3 79.
Engine identification 3 181.
European service intervals Petrol and CNG engines
Maintenance of your vehicle is
required every 30,000 km or
two years, whichever occurs first.
Diesel engines
Maintenance of your vehicle is
required every 35,000 km or
two years, whichever occurs first,
unless otherwise indicated in the
Driver Information Centre 3 91.A shorter service interval can be valid
for severe driving behaviour, e.g. for
taxis and police vehicles.
Service display 3 79.
International service intervals
Maintenance of your vehicle is
required every 20,000 km or after one year, whichever occurs first,unless otherwise indicated by the
service display.
The international service intervals are valid for:
Albania, Belarus, Bosnia-
Herzegovina, Georgia, Macedonia,
Moldova, Montenegro, Serbia,
Ukraine.
Severe operating conditions exist if
one or more of the following
circumstances occur frequently: Cold
starting, stop and go operation, trailer operation, mountain driving, driving
on poor and sandy road surfaces,
increased air pollution, presence of
airborne sand and high dust content,
driving at high altitude and large
variations of temperature. Under
these severe operating conditions,
Page 180 of 203

178Service and maintenancecertain service work may be required
more frequently than the regular service interval.
Service display 3 79.
Confirmations
Confirmation of service is recorded in the Service and warranty booklet.
The date and mileage is completed
with the stamp and signature of the
servicing workshop.
Make sure that the Service and
warranty booklet is completed
correctly as continuous proof of
service is essential if any warranty or
goodwill claims are to be met, and is
also a benefit when selling the
vehicle.
Service interval with remaining
engine oil life duration
The service interval is based on
several parameters depending on
usage.
When the engine oil requires
changing, control indicator I will
flash in the instrument cluster 3 89.Depending on version, a message
may also appear in the Driver
Information Centre 3 91.
Service display 3 79.Recommended fluids,
lubricants and parts
Recommended fluids andlubricants
Only use products that meet the
recommended specifications.9 Warning
Operating materials are
hazardous and could be
poisonous. Handle with care. Pay
attention to information given on
the containers.
Engine oil
Engine oil is identified by its quality
and its viscosity. Quality is more
important than viscosity when
selecting which engine oil to use. The oil quality ensures e.g. engine
cleanliness, wear protection and oil
ageing control, whereas viscosity
grade gives information on the oil's
thickness over a temperature range.
Page 181 of 203

Service and maintenance179Dexos is the newest engine oil quality
that provides optimum protection for
petrol and diesel engines. If it is
unavailable, engine oils of other listed qualities must be used.
Recommendations for petrol engines
are also valid for Compressed Natural
Gas (CNG) fuelled engines.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 182.
Topping up engine oilCaution
In case of any spilled oil, wipe it up and dispose it properly.
Engine oils of different manufacturersand brands can be mixed as long as
they comply with the required engine
oil quality and viscosity.
Use of engine oil with only
ACEA A1/B1 or only A5/B5 quality is
prohibited, since it can cause long-
term engine damage under certain
operating conditions.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 182.
Additional engine oil additives
The use of additional engine oil
additives could cause damage and
invalidate the warranty.
Engine oil viscosity
The SAE viscosity grade gives
information on the thickness of the oil.
Multigrade oil is indicated by two
figures, e.g. SAE 5W-30. The first
figure, followed by a W, indicates the low temperature viscosity and the
second figure the high temperature viscosity.
Select the appropriate viscosity grade depending on the minimum ambient
temperature 3 182.
All of the recommended viscosity grades are suitable for high ambient
temperatures.
Coolant and antifreeze
Use only antifreeze approved for the
vehicle. Consult a workshop.The system is factory filled with
coolant designed for excellent
corrosion protection and frost
protection down to approx. -28 °C. In
regions with very low temperatures,
the factory filled coolant provides frost
protection down to approx. -37 °C.
This concentration should be
maintained all year round.
The use of additional coolant
additives that intend to give additional corrosion protection or seal against
minor leaks can cause function
problems. Liability for consequences
resulting from the use of additional
coolant additives will be rejected.
Washer fluid Use only washer fluid approved for
the vehicle to prevent damage of wiper blades, paintwork, plastic and
rubber parts. Consult a workshop.
Brake and clutch fluid Over time, brake fluid absorbs
moisture which will reduce braking
effectiveness. The brake fluid should
therefore be replaced at the specified interval.
Page 182 of 203
180Technical dataTechnical dataVehicle identification..................180
Vehicle Identification Number ..180
Identification plate ...................181
Engine identification ................181
Vehicle data ............................... 182
Recommended fluids and lubricants ................................ 182
Engine data ............................. 183
Performance ............................ 186
Vehicle weight ......................... 187
Vehicle dimensions .................188
Capacities ................................ 190
Tyre pressures ........................ 191Vehicle identification
Vehicle IdentificationNumber
The Vehicle Identification Number is
visible through the windscreen.
The Vehicle Identification Number is
also found in the front foot well, on the right-hand side of the vehicle, behind
a cover.
Page 183 of 203

Technical data181Identification plate
The identification plate is located in
the door frame.
Information on identification label:1:vehicle identification number2:permissible gross vehicle weight
rating in kg3:permissible gross train weight
in kg4:maximum permissible front axle
load in kg5:maximum permissible rear axle
load in kg6:engine type
Note
The identification plate on your
vehicle may differ from the
illustration shown.
The combined total of front and rear
axle loads must not exceed the
permissible gross vehicle weight. For
example, if the front axle is bearing its
maximum permissible load, the rear
axle can only bear a load that is equal
to the gross vehicle weight minus the front axle load.
The technical data is determined in
accordance with European
Community standards. We reserve
the right to make modifications.
Specifications in the vehicle
documents always have priority over
those given in this manual.
Engine identification
The engine number is stamped on the
engine block.
The technical data tables show the
engine identifier code.
Engine data 3 183.
To identify the respective engine,
refer to the engine power in the EEC
Certificate of Conformity provided
with your vehicle or other national
registration documents.
Page 184 of 203
182Technical dataVehicle dataRecommended fluids andlubricants
Required engine oil qualityEngine oil quality: Europedexos 2✔
For countries with International
service interval 3 177, you may use
the oil qualities listed below:
Engine oil quality: Internationaldexos 2✔ACEA C3✔ACEA A3/B4✔Engine oil viscosity gradesAmbient temperaturedown to
-25 °CSAE 0W-30 or
SAE 0W-40
SAE 5W-30 or
SAE 5W-40below
-25 °CSAE 0W-30 or
SAE 0W-40