
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Service and vehicle operation
Introduction

regular intervals while the engine is running.
Therefore, malfunctions can be detected in
good time.
The6 restraint system warning lamp on the
instrument cluster lights up when the ignition is
switched on. It goes out no later than a few sec-
onds after the vehicle is started. The compo-
nents of the restraint system are in operational
readiness.
A malfunction has occurred if the 6restraint
system warning lamp:
Rdoes not light up after the ignition is switched
on
Rdoes not go out after a few seconds with the
engine running
Rlights up again while the engine is running
GWARNING
If the restraint system is malfunctioning,
restraint system components may be trig-
gered unintentionally or may not deploy as
intended during an accident. This can affect
for example the Emergency Tensioning
Device or the air bag. This poses an increased
risk of injury or even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible.
PASSENGER AIR BAG indicator lamp
PASSENGER AIR BAG ON indicator lamp :and
PASSENGER AIR BAG OFF indicator lamp ;are
part of the Occupant Classification System
(OCS). The indicator lamps display the status of the
front-passenger front air bag.
RPASSENGER AIR BAG ON lights up for 60 sec-
onds, subsequently both indicator lamps are
off (PASSENGER AIR BAG ON and OFF): the
front-passenger front air bag is able to deploy
in the event of an accident.
RPASSENGER AIR BAG OFF lights up: the front-
passenger front air bag is deactivated. It will
then not be deployed in the event of an acci-
dent.
If the PASSENGER AIR BAG ON indicator lamp is
off, only the PASSENGER AIR BAG OFF indicator lamp shows the status of the front-passenger
front air bag. The PASSENGER AIR BAG OFF
indicator lamp may be lit continuously or be off.
Depending on the person in the front-passenger
seat, the front-passenger front air bag must
either be deactivated or enabled; see the fol-
lowing points. You must make sure of this both
before and during a journey.
RChildren in a child restraint system:
whether the front-passenger front air bag is
enabled or deactivated depends on the instal-led child restraint system, and the age and
size of the child. Therefore, be sure to observe
the notes on the "Occupant Classification
System (OCS)" (
Ypage 47) and on "Chil-
dren in the vehicle" (Ypage 56). There you
will also find instructions on rearward and
forward-facing child restraint systems on the
front-passenger seat.
RAll other persons: depending on the classi-
fication of the person in the front-passenger
seat, the front-passenger front air bag is ena-
bled or deactivated (
Ypage 47). Be sure to
observe the notes on "Seat
belts“ (
Ypage 41) and "Air bags"
(Ypage 45). There you can also find infor-
mation on the correct seat position.
Seat belts
Introduction
Seat belts are the most effective means of
restricting the movement of vehicle occupants
in the event of an accident or the vehicle rolling over. This reduces the risk of vehicle occupants
coming into contact with parts of the vehicle
interior or being ejected from the vehicle. Fur-
thermore, the seat belt helps to keep the vehicle
Occupant safety41
Safety
Z

Fastening seat belts
Observeth esafet ynote son th eseat belt
(Ypage 42 )and the notes on correct use of seat
belts (Ypage 43).
Basic illustration
XAdjust the seat (Ypage 95).
The seat backrest must be in an almost
upright position.
XPull the seat belt smoothly out of seat belt
guide =and engage belt tongue ;into belt
buckle :.
The seat belt on the driver’s seat and the
front-passenger seat may be tightened auto-
matically, see "Belt adjustment"
(
Ypage 44).
XIf necessary, pull up on the shoulder section
of the seat belt to tighten the belt across your
body.
In order to attach the child restraint system
securely in the vehicle, the seat belt on the front-
passenger seat is equipped with a special seat
belt retractor. Further information on the "Spe-
cial seat belt retractor" (
Ypage 57).
Releasing seat belts
!Make sure that the seat belt is fully rolled up.
Otherwise, the seat belt or belt tongue will be
trapped in the door or in the seat mechanism.
This could damage the door, the door trim
panel and the seat belt. Damaged seat belts
can no longer fulfill their protective function
and must be replaced. Visit a qualified spe-
cialist workshop.
XPress the release button in the belt buckle,
hold the belt tongue firmly and guide the belt
back.
Seat belt adjustment
The belt adjustment is a convenience function
integrated into PRE-SAFE®. With this function,
the driver's and front-passenger seat belts are
adjusted to the upper body of the vehicle occu-
pant.
The seat belt strap will slightly tighten if:
Rthe belt tongue is inserted into the buckle and
Rthe ignition is switched on
The seat belt adjustment will apply a certain
tightening force if any slack is detected between
the vehicle occupant and the seat belt. Do not
grab hold of the seat belt.
The belt adjustment can be switched on and off
using the on-board computer (
Ypage 197).
Belt warning for the driver and front
passenger
The 7 seat belt warning lamp in the instru-
ment cluster is a reminder that all vehicle occu-
pants must wear their seat belts. It may light up
continuously or flash. In addition, there may be
a warning tone.
Regardless of whether the driver's seat belt has
already been fastened, the 7seat belt warn-
ing lamp lights up for six seconds each time the
engine is started. If the doors are closed and the driver's or front-passenger seat belt has not
been fastened, the 7seat belt warning lamp
lights up again after the six seconds. As soon as
the driver's and front-passenger seat belts are
fastened or a front door is opened again, the
7 seat belt warning lamp goes out.
If the driver's seat belt is not fastened after the
engine is started, an additional warning tone will
sound. The warning tone switches off after six
seconds or once the driver's seat belt is fas-
tened.
If the vehicle's speed exceeds 15 mph
(25 km/h) once and the driver's and front-
passenger seat belts are not fastened, a warning
tone sounds. A warning tone also sounds with
increasing intensity for 60 seconds or until the
driver or front passenger have fastened their
seat belts.
44Occupant safety
Safety

Rsetting a more favorable seat position for the
front-passenger seat.
Rvehicles with a multicontour seat: increasing
the air pressure in the side bolsters of the seat
backrest.
!Make sure that there are no objects in the
footwell or behind the seats. There is a danger that the seats and/or objects could be dam-
aged when PRE-SAFE
®is activated.
Should an accident not occur, the preventative
measures taken are reversed. Certain settings
must be made yourself.
XIf the seat belt pre-tensioning is not reduced,
move the seat backrest back slightly.
Seat belt pre-tensioning is released.
PRE-SAFE®PLUS (anticipatory occu-
pant protection system PLUS)
Introduction
PRE-SAFE®PLUS is only available in vehicles
with the Driving Assistance package.
Using the radar sensor system, PRE-SAFE
®
PLUS is able to detect that a head-on or rear-end
collision is imminent. In certain hazardous sit-
uations, PRE-SAFE
®PLUS takes pre-emptive
measures to protect the vehicle occupants.
Important safety notes
The intervention of PRE-SAFE®PLUS cannot
prevent an imminent collision.
The driver is not warned about the intervention
of PRE-SAFE
®PLUS.
PRE-SAFE®PLUS does not intervene if the vehi-
cle is backing up.
When driving, or when parking or exiting a park-
ing space with assistance from Parking Pilot,
PRE-SAFE
®PLUS will not apply the brakes.
Function
PRE-SAFE®PLUS intervenes in certain situa-
tions if the radar sensor system detects an
imminent head-on or rear-end collision. PRE-SAFE
®PLUS takes the following measures
depending on the hazardous situation detected:
Rif the radar sensor system detects that a
head-on collision is imminent, the seat belts
are pre-tensioned.
Rif the radar sensor system detects that a rear-
end collision is imminent:
-the brake pressure is increased if the driver
applies the brakes when the vehicle is sta-
tionary.
-the seat belts are pre-tensioned.
The PRE-SAFE®PLUS braking application is can-
celed:
Rif the accelerator pedal is depressed when a
gear is engaged
Rif the risk of a collision passes or is no longer
detected
Rif Distance Pilot DISTRONIC indicates an
intention to pull away
If the hazardous situation passes without result-
ing in an accident, the original settings are
restored.
Automatic measures after an acci-
dent
Immediately after an accident, the following
measures are implemented, depending on the
type and severity of the impact:
Rthe hazard warning lamps are switched on
Rthe emergency lighting is activated
Rthe vehicle doors are unlocked
Rthe front side windows are lowered
Rthe electrically adjustable steering wheel is
raised when the driver's door is opened
Rthe engine is switched off and the fuel supply
is switched off
Rvehicles with mbrace: automatic emergency
call
Children in the vehicle
Important safety notes
If a child younger than twelve years old and
under 5 ft (1.50 m)in height is traveling in the
vehicle:
Ralways secure the child in a child restraint
system suitable for Mercedes-Benz vehicles.
56Children in the vehicle
Safety

The child restraint system must be appropri-
ate to the age, weight and size of the child.
Rbe sure to observe the instructions and safetynotes in this section in addition to the child
restraint system manufacturer's installation
instructions.
Ralways observe the instructions and safety
notes on the "Occupant classification system
(OCS)". (
Ypage 47)
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the child
restraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in
the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sitting properly. Particular attention must be paid to
children.
Observe the safety notes on the seat belt
(
Ypage 42) and the notes on correct use of seat
belts (Ypage 43).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
40 lbs (18 kg) until they reach a height where a
three-point seat belt can be properly fastened
without a booster seat.
Special seatbelt retractor
GWARNING
If the seat belt is released while driving, the
child restraint system will no longer be
secured properly. The special seat belt retrac- tor is disabled and the inertia real draws in a
portion of the seat belt. The seat belt cannot
be immediately refastened. There is an
increased risk of injury, possibly even fatal.
Stop the vehicle immediately, paying atten-
tion to road and traffic conditions. Reactivate
the special seat belt retractor and secure the
child restraint system properly.
The seat belt on the front-passenger's side is
equipped with a special seat belt retractor.
When activated, the special seat belt retractor
ensures that the seat belt cannot slacken once
the child seat is secured.
Installing a child restraint system:
XMake sure you observe the child restraint
system manufacturer's installation instruc-
tions.
XPull the seat belt smoothly out of the seat belt
guide.
XEngage seat belt tongue in belt buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The special seat belt
retractor is enabled.
XPush the child restraint system down so that
the seat belt is tight and does not loosen.
Children in the vehicle57
Safety
Z

RActive Brake Assist with cross-traffic function(Ypage 69)
RSTEER CONTROL (Ypage 71)
Important safety notes
If you fail to adapt your driving style or if you are
inattentive, the driving safety systems can nei-
ther reduce the risk of an accident nor overridethe laws of physics. Driving safety systems are
merely aids designed to assist driving.
You are responsible for maintaining the distance
to the vehicle in front, for vehicle speed, for
braking in good time, and for staying in lane.
Always adapt your driving style to suit the pre-
vailing road and weather conditions and main-
tain a safe distance from the vehicle in front.
Drive carefully.
The driving safety systems described only work
as effectively as possible when there is ade-
quate contact between the tires and the road
surface. Pay particular attention to the informa-
tion regarding tires, recommended minimum
tire tread depths etc. in the "Wheels and tires"
section (
Ypage 285).
In wintry driving conditions, always use winter
tires (M+S tires) and if necessary, snow chains.
Only in this way will the driving safety systems
described in this section work as effectively as
possible.
ABS (Anti-lock Braking System)
General information
ABS regulates brake pressure in such a way that
the wheels do not lock when you brake. This
allows you to continue steering the vehicle when
braking.
The ! ABS warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out when the engine is running.
ABS works from a speed of about 5 mph
(8 km/h), regardless of road-surface conditions.
ABS works on slippery surfaces, even when you
only brake gently.
Important safety notes
iObserve the "Important safety notes" sec-
tion (Ypage 60).
GWARNING
If ABS is malfunctioning, the wheels could
lock when braking. The steerability and brak-
ing characteristics would be severely affec-
ted. There is an increased danger of skidding and accidents.
Drive on carefully. Have ABS checked imme-
diately at a qualified specialist workshop.
When ABS is malfunctioning, other systems,
including driving safety systems, will also
become inoperative. Observe the information
on the ABS warning lamp (
Ypage 229 )and dis-
play messages which may be shown in the
instrument cluster (
Ypage 201).
Brakes
XIf ABS intervenes: continue to depress the
brake pedal vigorously until the braking sit-
uation is over.
XTo make a full brake application: depress
the brake pedal with full force.
If ABS intervenes when braking, you will feel a
pulsing in the brake pedal.
The pulsating brake pedal can be an indication
of hazardous road conditions, and functions as a
reminder to take extra care while driving.
BAS (Brake Assist System)
General information
BAS operates in emergency braking situations.
If you depress the brake pedal quickly, BAS
automatically boosts the braking force, thus
shortening the stopping distance.
Important safety notes
iObserve the "Important safety notes" sec-
tion (Ypage 60).
GWARNING
If BAS is malfunctioning, the braking distance
in an emergency braking situation is
increased. There is a risk of an accident.
In an emergency braking situation, depress
the brake pedal with full force. ABS prevents
the wheels from locking.
60Driving safety systems
Safety

As a result, the Adaptive Brake Assist may not
intervene in all critical conditions. There is a
risk of an accident.
Always pay careful attention to the traffic sit-uation and be ready to brake.
Always adapt your speed to suit the prevailing
road and traffic conditions.
Due to the nature of the system, particularly
complicated but non-critical driving conditions
may also cause Brake Assist to intervene.
If adaptive Brake Assist is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full brake
boosting effect and BAS.
Adaptive brake lights
i
Observe the "Important safety notes" sec-
tion (Ypage 60).
If you brake sharply from a speed of more than
50 km/h or if braking is assisted by BAS or
Brake Assist with Cross-Traffic Assist, the brake
lamps flash rapidly. In this way, traffic traveling
behind you is warned in an even more noticeable
manner.
If you brake sharply from a speed of more than
70 km/h to a standstill, the hazard warning
lamps are activated automatically. If the brakes
are applied again, the brake lamps light up con-
tinuously. The hazard warning lamps switch off
automatically if you travel faster than 10 km/h.
You can also switch off the hazard warning
lamps using the hazard warning button
(
Ypage 108).
ESP®(Electronic Stability Program)
General notes
iObserve the "Important safety notes" sec-
tion (Ypage 60).
ESP
®monitors driving stability and traction, i.e.
power transmission between the tires and the
road surface.
If ESP
®detects that the vehicle is deviating from
the direction desired by the driver, one or more
wheels are braked to stabilize the vehicle. The
engine output is also modified to keep the vehi-
cle on the desired course within physical limits. ESP
®assists the driver when pulling away on
wet or slippery roads. ESP®can also stabilize
the vehicle during braking.
ETS (Electronic Traction System)
iObserve the "Important safety notes" sec-
tion (Ypage 60).
ETS traction control is part of ESP
®.
ETS brakes the drive wheels individually if they
spin. This enables you to pull away and acceler-
ate on slippery surfaces, for example if the road
surface is slippery on one side. In addition, more
drive torque is transferred to the wheel or
wheels with traction.
ETS remains active when you deactivate ESP
®.
iMercedes-AMG vehicles: your vehicle may
be equipped with 20-inch tires on the rear
axle. After changing to 19 inch wheels, ETS
may intervene noticeably earlier during the
first few kilometers. After approximately
10 km ETS will function as usual again. Infor-
mation on the dimensions and types of
wheels and tires for your vehicle can be found
in the "Wheel/tire combinations" section
(
Ypage 308).
Important safety notes
GWARNING
If ESP
®is malfunctioning it will not provide
any vehicle stabilization. There is an increased
risk of skidding or of an accident.
Exercise caution when continuing to drive.
Have ESP
®checked at a qualified specialist
workshop.
When towing the vehicle with the rear axle
raised, observe the notes on ESP
®
(Ypage 282).
If the å ESP®OFF warning lamp lights up
continuously, then ESP®is deactivated.
If the ÷ ESP®warning lamp and the å
ESP®OFF warning lamp are lit continuously,
ESP®is not available due to a malfunction.
Observe the information on warning lamps
(
Ypage 229) and display messages which may
be shown in the instrument cluster
(
Ypage 201).
Driving safety systems65
Safety
Z

iOnly use wheels with the recommended tire
sizes. Only then will ESP®function properly.
Characteristics of ESP®
General information
If the ÷ ESP®warning lamp goes out before
beginning the journey, ESP®is automatically
active.
If ESP
®intervenes, the ÷ESP®warning lamp
flashes in the instrument cluster. If ESP
®intervenes:
XDo not deactivate ESP®under any circum-
stances.
XOnly depress the accelerator pedal as far as
necessary when pulling away.
XAdapt your driving style to suit the prevailing
road and weather conditions.
The influence of drive programs on ESP®
The drive programs allow ESP®to adapt to different weather conditions, road conditions and the
desired driving style. You can set the drive programs using the DYNAMIC SELECT button
(
Ypage 128) or on AMG vehicles using the DYNAMIC SELECT controller (Ypage 129).
Drive programESP®modeCharacteristics
C Comfort
E EconomyESP®onThis drive program offers the best compromise
between traction and stability.
Select drive program Eor Cin difficult road con-
ditions such as snow and ice or on wet roads.
S SportESP®onThis drive program offers the best compromise
between traction and stability.
S+ Sport PlusESP®SportThe vehicle's own oversteering and understeer-
ing characteristics are emphasized. This enables
a more active driving style.
This drive program requires increased driver
interaction.
Select this drive program only when road condi-
tions are good, e.g. the roads are dry and the
route is clear.
Always adapt your driving style and drive program to the prevailing road and weather conditions.
Additional information for drive programs (
Ypage 134).
ECO start/stop function
The ECO start/stop function switches the
engine off automatically when the vehicle stops
moving. The engine starts automatically when
the driver wants to pull away again. ESP
®
remains in its previously selected status, e.g. if
ESP®was deactivated before the engine was
automatically switched off.
Deactivating/activating ESP®(except
Mercedes ‑AMG vehicles)
Important safety notes
iObserve the "Important safety notes" sec-
tion (Ypage 60).
You can select between the following states of
ESP
®:
RESP®is activated
RESP®is deactivated
66Driving safety systems
Safety