X
Press MB Info call button C .
This initiates ac all to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button C
flashes while the connection is being made.
The multifunction display shows the Con‐
necting Call message. The audio system is
muted.
If ac onnection can be made, the Call Con‐
nected message appears in the multifunction
display.
If am obile phone networ ka nd GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
curren tl ocation of the vehicleR
vehicle identification number
i The display of the multimedia system indi-
cates that ac all is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on COMAND ,f or exam-
ple.
Voice output is not available.
Av oice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate an
MB Info call, if: R
the indicator lamp in MB Info call button C
is flashing continuously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
networ kisn ot available, for example.
The Call Failed message appears in the
multifunction display. X
To end ac all: press the v button on the
multifunction steerin gw heel.
or X
Press the corresponding multimedia system
button for ending ap hone call. Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergenc yc all
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergenc yc all can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing: R
the v button on the multifunction steering
wheel R
the corresponding button on the audio sys-
tem or on COMAND for ending at elephone
call
i When ac all is initiated, the audio system is
muted. The mobile phone is no longer con-
nected to COMAND .H owever, if you want to
use your mobile phone, do so only when the
vehicle is stationary and in as afe location.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existin gc all, vehicle data is transferred to the
Customer Assistance Center. The customer ser-
vice representative can use the received data to
decide what kind of assistanc eisr equired. You
are then ,f or example, guided to the nearest
Mercedes-Benz Servic eC enter or ar ecovery
vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or aR oadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see the Roadside Assistance Con‐
nected message in the COMAND display. If the
vehicle remot em alfunction diagnosis can be
started, the Request for vehicle diagno‐
sis received. Start vehicle diagnosis?
message appears in the display. X
Confirm the message with Yes .X
When the Vehicle diagnosis: Please
start ignition message appears, turn the
SmartKey to position H in the ignition lock
( Y
page 116). X
When the Please follow the instruc‐
tions received by phone and move
your vehicle to as afe position mes-Features 227
Stowage and features Z
