2018 MERCEDES-BENZ GLS towing

Display messages
Possible causes/consequences and P Solutions
Blind Spo t Assist
Currently Unavaila‐
ble See Operator' s
Manual or Active
Blind Spo t Assist
Currently Unavaila‐
ble See Operator' s
Manual Blind Spot Assis t or Active Blind Spot Assis t is temporarily inoperative.
Possibl e causes are: R
The radar sensor system is outside th e operating temperature
range. R
The radar sensor system is temporarily inoperative, e.g. due to
electromagneti c radiation emitted by nearby TV or radi o station s or
other source s of electromagneti c radiation .
The yellow c indicator lamp s also ligh t up in th e exterio r mirrors.
Whe n th e causes state d abov e no longer apply, th e display message
disappears.
Blind Spot Assis t or Active Blind Spot Assis t is operational again .
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 161).X
Restart th e engine.
Blind Spo t Assist
Not Available Whe n
Towing a Traile r
See Operator' s Man ‐
ual or Active Blind
Spo t Assist Not
Available Whe n Tow ‐
ing a Traile r See
Operator' s Manual Blind Spot Assis t or Active Blind Spot Assis t is deactivated while tow-
ing a trailer .
You hav e established th e electrical connection between th e trailer and
your vehicle. X
Press v on th e steering whee l to confirm th e display message .
Blind Spo t Assist
Inoperative or
Active Blind Spo t
Assist Inoperative Blind Spot Assis t or Active Blind Spot Assis t is malfunctioning .
The yellow c indicator lamp s also ligh t up in th e exterio r mirrors.X
Visit a qualified specialist workshop .
Parkin g Pilot Can ‐
celed The driver's door is open .X
Repeat th e parking gap measuremen t and parking process wit h th e
driver's door closed .
You hav e inadvertentl y touched th e multifunction steering whee l while
steering intervention was active .X
Whil e steering intervention is active , mak e sur e that th e multifunc-
tion steering whee l is no t touched unintentionally.
The vehicl e has started to skid and ES P ®
has intervened.X
Use Parking Pilo t again later ( Y
page 195).Display messages 26 9
On-board computer and displays Z

R
Always stow objects in such a way that they
cannot be tossed about in these or similar
situations. R
Always make sure that objects do not pro-
trude out of the stowage spaces, luggage
nets or stowage nets. R
Ensure that closable stowage spaces are
shut before beginning your journey. R
Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or large objects in
the cargo compartment.
Observe the loading guidelines ( Y
page 300).
Glove box
X
To open: pull handle C and open glove box
flap D .X
To close: fold glove box flap D up until it
engages.
i The glove box can be cooled and ventilated
( Y
page 136).
G
Glove box unlocked
H
Glove box locked
The glove box can be locked and unlocked using
the mechanical key. Partition C for stowing flat objects is located in
the upper section of the glove box. It can be
removed to increase the stowage space in the
glove box. X
To remove: pull out partition C .X
To install: insert partition C and push it back
until it engages.
Stowage compartment under the arm-
rest
Vehicles without touchpad X
To open: pull handle C up.
The armrest folds out.Stowage areas 301
Sto wag e an d features Z

lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle. R
If the relevant mobile phone network is not
available, no emergency call can be initiated.
The indicator lamp in the SOS button flashes
continuously.
No voice connection can be established to the
Mercedes-Benz Customer Assistance Center.
The Call Failed message appears on the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover C briefly to open.X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means. Breakdown assistance button X
To call: press Roadside Assistance but-
ton C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
Current location of the vehicle R
Vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 319).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.316
Features
Stowage and features

To avoid damage to the vehicle, deactivate
Distance Pilot DISTRONIC and the HOLD
function in the following or similar situations: R
when towing the vehicle R
in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that: R
the side windows and the sliding sunroof
are fully closed. R
that the blower of the ventilation/heating
system is switched off (OFF button has
been pressed). R
the windshield wiper switch is at position
Z .
The vehicle may otherwise be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission is
in transmission position \\ ; otherwise, the
vehicle could be damaged. R
Vehicles with a SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door or
front-passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position ] auto-
matically and locks the wheels. You can
prevent this by shifting the automatic trans-
mission to \\ beforehand.R
Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position ] auto-
matically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position \\ :X
Make sure the vehicle is stationary and the
ignition is switched off. X
Turn the SmartKey to position in the ignition
lock H ( Y
page 140).
Use the SmartKey instead of the Start/Stop
button on vehicles with KEYLESS-GO. X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
\\ . X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on t he windshield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in all countries
concerned. X
Do not use hot water and do not wash the
vehicle in direct sunlight. X
Use a soft sponge to clean. X
Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz. X
Thoroughly hose down the vehicle with a gen-
tle jet of water. X
Do not point the water jet directly towards the
air inlets. X
Use plenty of water and rinse out the sponge
frequently. X
Rinse the vehicle with clean water and dry
thoroughly with a chamois. X
Do not let the cleaning agent dry on the paint-
work.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
G WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately. Care 331
Maintenance and care Z

Vehicle tool kit
General notes The vehicle tool kit can be found in the stowage
well under the cargo compartment floor.
Apart from certain country-specific variations,
the vehicles are not equipped with a tire-change
tool kit. Some tools for changing a wheel are
specific to the vehicle. For more information on
which tools are required to perform a wheel
change on your vehicle, consult a qualified spe-
cialist workshop.
Necessary tire-changing tools can include, for
example: R
jack R
wheel chock R
lug wrench R
ratchet wrench R
alignment bolt
Vehicles with a TIREFIT kit
C
Lug wrenchD
Towing eye

i Jumper cables and further information regarding jump-starting can be obtained at any qualified
specialist workshop.
Towing and tow-starting
Important safety notes
G WARNING
Functions relevant to safety are restricted or
no longer available if: R
the engine is not running. R
the brake system or the power steering is
malfunctioning. R
there is a malfunction in the voltage supply
or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
G WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the: R
the towing eye could detach itself R
the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per-
missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate ( Y
page 385).
! When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations.
To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations: R
when towing the vehicle R
in the car wash ! Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
! Only secure the tow rope or tow bar at the
towing eyes, or the trailer tow hitch, if availa-
ble. You could otherwise damage the vehicle.
! Observe the following points when towing
with a tow rope: R
Secure the tow rope on the same side on
both vehicles. R
Make sure that the tow rope is not longer
than legally permitted. Mark the tow rope in
the middle, e.g. with a white c loth
(1
1.8 x 11.8 in). This will make other road
users aware that a vehicle is being towed. R
Only secure the tow cable to the towing
eyes or, if available, to the trailer tow hitch. R
Observe the brake lamps of the towing
vehicle while driving. Always maintain a dis-
tance a distance so that the tow rope does
not sag. R
Do not use steel cables or chains to tow
your vehicle. You could otherwise damage
the vehicle.
! Do not use the trailer tow hitch for recovery
or towing. Do not use the towing eye for
recovery. this could damage the vehicle. If in
doubt, have the vehicle recovered using a
crane.
! When towing, pull away slowly and
smoothly. Pull the towed vehicle as straight as
possible and not at an acute angle. Excessive
tractive power could damage the vehicles.
When towing, it is preferable to use a rigid tow-
ing bar as opposed to a tow rope. A rigid towing
bar helps to keep the tractive power low.
! When towing away vehicles with KEYLESS-
GO, use the key instead of the Start/Stop
button. The automatic transmission may oth-
erwise shift to position ] when you open the
driver's or front-passenger door, which could
damage the transmission.
! Do not tow with sling-type equipment. This
could damage the vehicle.Towing and tow-starting 349
Breakdown assistance Z

! Vehicles with differential locks: make sure
the differential locks are in automatic mode.
When towing, the differential locks must not
be switched on. The transmission may other-
wise be damaged.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph
(50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position
\\ when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you: R
cannot turn the SmartKey to position H in
the ignition lock R
cannot release the electric parking brake R
cannot shift the automatic transmission to
position \\
Disarm the automatic locking feature before the
vehicle is towed ( Y
page 244). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye The brackets for the screw-in towing eye are
located in the bumpers. They are at the front and
rear behind covers CD .X
Remove the towing eye from the vehicle tool
kit ( Y
page 339). X
To open the cover at the front: press the
mark on cover C inwards in the direction of
the arrow. X
To open the cover at the rear: insert a flat,
blunt object into the cutout and lever
cover D out of the bumper. X
Take cover C or D off the opening.X
Screw in the towing eye clockwise as far as it
will go and tighten it.
Removing the towing eye X
Unscrew and remove the towing eye. X
Position cover C or D in the bumper and
press the cover on until it engages. X
Place the towing eye in the vehicle tool kit.
Towing a vehicle with both axles on
the ground The automatic transmission shifts to position
] automatically when you open the driver's or
front-passenger door or when you remove the
SmartKey from the ignition lock.
In order to ensure that the automatic transmis-
sion stays in position \\ when towing away the
vehicle, you must observe the following points: X
Make sure that the vehicle is stationary. X
Turn the SmartKey to position H in the igni-
tion lock. X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
\\ . X
Leave the SmartKey in position H in the igni-
tion lock. X
Release the brake pedal. X
Release the electric parking brake. X
Switch on the hazard warning lamps
( Y
page 117).
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch
as usual. In this case, only the indicator lamps
for the direction of travel flash. After resetting350
Towing and tow-starting
Breakdown assistance

the combination switch, the hazard warning
lamp starts flashing again.
Transporting the vehicle
4MATIC vehicles/vehicles with auto-
matic transmission
! When the vehicle is loaded for transport, the
front and rear axles must be stationary and on
the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
All vehicles
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting pur-
poses. X
Turn the SmartKey to position H in the igni-
tion lock. X
Shift the automatic transmission to position
\\ .
As soon as the vehicle has been loaded: X
Prevent the vehicle from rolling away by
applying the electric parking brake. X
Shift the automatic transmission to position
] . X
Turn the SmartKey to position