2018 MERCEDES-BENZ GLC SUV COMAND Manual

XCallup the navigation menu (Ypage 86).
XTurn the controller unt ilDriveInformationis brought to the front.
XPress the controller.
The Starting Drive Information.
Please Wait...message appears.
You willthen see maps with the current veh i-
cle position and the vicinity of the destination
in diff erent scales, these are automatically
displ ayed one after another.
If mbrace isactivated for Internet access
(
Ypage 119), additional information can be
displ ayed, e.g. weather at the destination.
iAlternatively you can call up th isfunction
using the touchpad (Ypage 23).
XTo exit DriveInformation: press the controller.
XPress the %button.
Route flight
XCallup the navigation menu (Ypage 86).
XTurn the controller unt ilRoute Flightis
brought to the front.
XPress the controller.
iAlternatively you can call up this function
using the touchpad (Ypage 23 ).
XSelectÌ.
The route will beflown along from a helicopter
perspective.
XTo stop route flight:selectË.
XTo exit theroute flight: press the controller.
XPress the %button.
Info on navigation
XCall up the navigation menu (Ypage 86).
XTurn the controller until Info on Naviga‐tionisbrought to the front.
XPress the controller.
The Digital Operator's Manual is opened at
the section on navigation.
iAlternatively you can call up this function
using the touchpad (Ypage 23 ).
Problems with the navigation system
ProblemPossible causes/consequences and MSolutions
The multimedia system
does not resume route
guidance after the jour-
ney has been interrup-
te d.Route guidance iscanceled if you interrupt the journey for more than
two hours.
"In terrupting the journey" refers to stopping the vehicle.
"Con tinuing route guidance" refers to switching the multimedia sys-
tem back on and driving on.
XContinue route guidance (Ypage 73).
Problems with the navigation system87
Navigation
Z

ProblemPossible causes/consequences andMSolutions
The multimedia system
is unable to determine
the vehicle's position.The multimedia system must identify the vehicle’s position again after
it has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
The multimedia system calculates the vehicle's position. Depending
on the driving situation, this may take some time.
Route guidance may be restricted during the determination of the
vehicle's position.
When positioning is complete, route guidance is resumed with nav-
igation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
TheNavigationUnavailable Pleaserefer to the Opera‐tor's Manual.mes-
sage appears.
The multimedia system has an integrated hard drive on which the
digital map is stored.
To protect the integrated hard drive against damage, the multimedia
system deactivates it at very high and low temperatures. The naviga-
tion system will then be temporarily unavailable.
XLet the vehicle and the multimedia system heat up or cool down to a normal temperature.
XTo hide the message: switch the multimedia system off and then
on again.
ProblemPossible causes/consequences and MSolutions
A message informs you
that the data medium
containing the digital
map is incompatible with
the vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the system database checked at an authorized Mercedes-
Benz Center.
ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The data medium is dirty.
XClean the data medium.
XRestart the update.
The data medium is scratched.
XConsult an authorized Mercedes-Benz Center.
88Problems with the navigation system
Navigation

ProblemPossible causes/consequences andMSolutions
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
Problems with the navigation system89
Navigation
Z

Your multimediasyste mequipment
These operatin ginstruction sdescribe all th e
standar dan doptional equipment of your multi-
media system, as available at th etime of going
to press. Country-specifi cdifference sare pos -
sible. Bear in min dthat your vehicle may no t
feature all function sdescribed here. Thi salso
applies to safety-relevan tsystems an dfunc-
tions.
Read th einformation on qualifie dspecialis t
workshop sin th evehicle Operator's Manual.
Important safet ynotes
GWARNING
If you operat emobile communication equip-
men twhen driving, you may be distracted
from th etraffic situation .You could also los e
contro lof th evehicle. There is aris kof an
accident.
Only operat ethis equipment when th evehicle
is stationary.
If you mak e acallon your mobile phone whil e
driving, always use hands-free mode. Only use
th emobile phone when road, weather an dtraffic
condition spermit .Some jurisdiction sprohibit
th edriver from usin g amobile phone whil edriv-
in g a vehicle.
Kee pin min dthat at aspeed of 30 mph (approx-
imately 50 km/h), th evehicle cover s adistanc e
of 44 ft (approximately 14 m) per second.
Excessive levels of electromagnetic radiation
may cause damage to your health an dth ehealth
of others.
There is scientific discussio nsurroundin gth e
possible health risks posed by electromagnetic
fields .You can reduce this ris kby usin gan exte -
rio rantenna.
Therefore, connec tyour mobile communica-
tion sequipment to th evehicle' sexterio r
antenn awhereve rpossible.
General notes
Telephon y
ABluetoot h®interface is available fo rteleph -
ony.
If your mobile phone supports th eBluetoot h
®
profilePBAP (PhoneBook Access Profile),th e
contact sare automatically displaye din th emul-
timedia system.
You can use th emessag efunction if your mobile
phone supports th eMA PBluetoot h
®profile
(M essage Access Profile) .
Wit h a suitable mobile phone ,you can use th e
hands-free syste mandreceiv evCards via th e
Bluetoot h
®interface .
You can obtain more information about suitable
mobile phone son th eInternet at
http://www.mercedes-benz.com/connect .
Or cal lth eMercedes-Ben zServic eCente rat
1-800-FOR-MERCedes(1-800-367-6372 ) for
the USA or at 1-800-387-0100 for Canada.
HD Voice®
The multimedia system supports telephone
calls in HD Voice®. The voice quality can be
improved with this procedure.
Requirements for HD Voice
®:
RYour mobile phone and mobile phone network
provider support HD Voice®.
RThe mobile phone and mobile phone network
provider of the person you are calling support
HD Voice
®.
Depending on the quality of the connection, the
voice quality may fluctuate.
Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in cer-
tain areas
Ryou move from one transmitter/receiver area
(cell) into another and no channels are free
Ryou use a SIM card that is not compatible with
the network available
90General notes
Telephone

Operating options
You can operate the telephone by:
Rusing the controller by turning, pressing, slid-
ing1 or4
Rusing the touchpad (Ypage 23)
Rusing the 6or~ button on the multi-
function steering wheel
Rusing the Voice Control System (see the sep-
arate operating instructions)
Function restrictions
You may have to wait to use telephony via the
multimedia system in the following situations:
Rif the mobile phone is switched off
Rif Bluetooth®is switched off on the mobile
phone
Rif the mobile phone is not (or not yet) logged
into a mobile phone network
Rif the Bluetooth®function is switched off in
the multimedia system
The telephone automatically tries to log on to a
network. If no network is available, you may not
be able to make a " 911" emergency call. If you
attempt to make an outgoing call, the No Ser‐
vicemessage will appear for a short while.
Telephone menu
:Mobile phone network provider
;Signal strength of the mobile phone network
=Receiver icon¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mobile phone
BEnters characters using the touchpad
CDisplays the phone book Symbols
:to= and Aare not shown until
after a mobile phone has been connected to the
multimedia system. The symbols depend on
your mobile phone and your mobile phone net-
work provider. Further information on connect-
ing a mobile phone (
Ypage 91).
Symbol ;shows the current signal strength of
the mobile phone network for reception. If all
bars are filled, you have optimum reception.
If the bars are not filled, you have very poor
reception or no reception at all.
iReceiver icon shows whether a call is
active/being connected ¡or not ¢.
Calling up the telephone menu
XPress %.
Showing the menu bar
XSlide 6the controller.
If the mobile phone connected supports the
MAP Bluetooth
®profile (M essageAccess
Profile), the 1menu item is available. Further
information on text messages and e-mail
(
Ypage 112).
If you have an unread text message or e-mail,
the 0 mail symbol is displayed at the top in
the status bar. The symbol disappears once you
have read the text message or e-mail. The ú
symbol is displayed as soon as the message
memory on the mobile phone or SIM card is full.
The symbol disappears once you delete at least
one message.
Connecting/disconnecting a mobile
phone
Requirements
For telephony via the Bluetooth®interface, you
require a Bluetooth®-capable mobile phone. The
mobile phone must support Hands-Free Profile
1.0 or above.
On the multimedia system
XActivate Bluetooth®(Ypage 39).
Connecting/disconnecting a mobile phone91
Telephone
Z

On the mobile phone
XSwitch on the mobile phone and enter the PIN
when prompted to do so (see the manufac-
turer's operating instructions).
XActivate Bluetooth®and, if necessary, Blue-
tooth®visibility for other devices (see the
manufacturer's operating instructions).
This visibility is for restricted periods of time
on some mobile phones (see the manufactur-
er's operating instructions).
XSet the Bluetooth®device name for the
mobile phone if necessary.
The Bluetooth
®device names for all of one man-
ufacturer's products might be identical. To
make it possible to clearly identify your mobile
phone, change the device name (see the man-
ufacturer's operating instructions). The name
can be freely selected.
If the mobile phone supports the PBAP (Phone
Book Access Profile) and MAP (M essage
Access Profile) Bluetooth
®profiles, the follow-
ing information will be transmitted after you
connect:
RPhone book
RCall lists
RMessages
Further information on allowing or suppressing
the automatic download of the phone book
(
Ypage 107).
The battery of the mobile phone should always
be kept sufficiently charged in order to prevent
malfunctions.
iNot all mobile phones available on the mar-
ket are equally suitable. You can obtain fur-
ther information about suitable mobile
phones and about the connection between
the mobile phone and the multimedia system
on the Internet at http://www.mercedes-
benz.com/connect .
You can also obtain more information by call-
ing.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Center
on 1-800-FOR-MERCedes (1-800-367-6372).
In Canada, you can get in touch with the Cus-
tomer Relations Center on 1-800-387-0100.
iSome displays (e.g. the signal strength) are
shown depending on the supported version of
the Hands-Free Profile.
Procedure and general information
Searching for and authorizing (connecting)
a mobile phone
Before using your mobile phone with the multi-
media system for the first time, you will need to search for the phone (
Ypage 93) and then
authorize it (Ypage 93). Depending on the
mobile phone, authorization either takes place
by means of Secure Simple Pairing or by enter-
ing a passkey. The multimedia system automat-
ically makes the procedure that is relevant for
your mobile phone available. You can recognize
Secure Simple Pairing by the fact that a code is
displayed on the mobile phone and on the mul-
timedia system. You can recognize the passkey
system by the fact that you have to enter a code
on the mobile phone and on the multimedia sys-
tem. The mobile phone is always connected
automatically after authorization.
If the multimedia system does not detect your
mobile phone, this may be due to particular
security settings on your mobile phone. You can
also start the search procedure and authoriza-
tion on the mobile phone (
Ypage 94).
Device-specific information on authorizing and
connecting Bluetooth
®-capable mobile phones
can be found on the Internet at http://
www.mercedes-benz.com/connect .
You can authorize up to 15 mobile phones. After authorization, the connection of the last two tel-
ephones used always functions automatically.
Only one mobile phone can be connected to the
multimedia system at any one time.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of the multimedia
system or deactivate Bluetooth
®on your mobile
phone.
If you no longer want the Bluetooth
®connection
to be established automatically, the mobile
phone must be de-authorized (disconnected)
(
Ypage 95).
92Connecting/disconnecting a mobile phone
Telephone

Searching for a mobile phone
XTo call up the telephone menu: press the
%button.
XTo switch to the menu bar in the telephone
menu: slide 6the controller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth
®must
be activated on the mobile phone and must be
made visible to other devices.
XTo select StartSearch: press the controller.
The available mobile phones are displayed in
the device list.
The duration of the search depends on the num-
ber of Bluetooth
®telephones within range and
their characteristics.
If a new phone is found, it appears in the device list with the Ïsymbol. You can now author-
ize (connect) the mobile phone found
(
Ypage 93).
If the maximum number of authorized devices in
the device list is reached, you will be requested
to de-authorize a mobile phone (
Ypage 95).
When you call up the device list again, de-
authorized devices will be removed from the list.
To update the device list, start the search again. Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected.
#Mobile phone is authorized and
connected.
Authorizing a mobile phone (connect-
ing)
Authorization via Secure Simple Pairing
If the multimedia system has found your mobile
phone, you can authorize (connect) it.
XTo select a mobile phone from the device list: turn the controller and press to confirm.
A code is displayed in the multimedia system
and on the mobile phone.
The code is the same
XMultimedia system: selectYes.
XMobile phone: confirm the code. Depending
on the mobile phone used, you may have to
confirm the connection to the multimedia sys-
tem and for the PBAP and MAP Bluetooth
®
profiles. The prompt to confirm may take up
to two minutes to be displayed. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
The code is different
XMultimedia system: selectNo.
The process is canceled. Repeat the authori-
zation.
Authorization via passkey entry (access
code)
If the multimedia system has found your mobile
phone, you can authorize (connect) it.
Connecting/disconnecting a mobile phone93
Telephone
Z

XTo select the Bluetooth®name of the desired
mobile phone in the device list: turn and press
the controller.
The input menu for the passkey is displayed.
The passkey is a one- to sixteen-digit number
combination which you can choose yourself.
XMultimedia system: enter the passkey using
the character bar.
XSelect ¬once all the numbers have been
entered.
XMobile phone: enter the same passkey and
confirm your entry. Depending on the mobile
phone used, you may have to confirm the
connection to the multimedia system and for
the PBAP and MAP Bluetooth
®profiles. The
prompt to confirm may take up to two
minutes to be displayed. You may also save
the confirmation on the mobile phone (see the
manufacturer's operating instructions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
If the Authorization Failed
message
appears, you may have entered a different pass-
key or exceeded the prescribed time limit.
Repeat the procedure.
iSome mobile phones require a passkey with
four or more digits.
iIf you wish to re-authorize the mobile phone
after de-authorizing it, you can choose
another passkey for it.
Establishing the connection from the
mobile phone
The Bluetooth®device name of the multimedia
system is MB Bluetooth.
XMultimedia system: call up the telephone
menu.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select Connect via Phone: turn and
press the controller.
A message is displayed, stating that you can
start the search on your mobile phone.
XMobile phone: start the search for a Blue-
tooth®device (see manufacturer's operating
instructions).
The multimedia system is displayed with the
name MB Bluetooth
in the mobile phone's
device list.
XSelect MB Bluetooth.
A prompt appears in the multimedia system's
display asking if the mobile phone should be
authorized.
XMultimedia system: selectYes.
If No
is selected, the procedure is canceled.
If your mobile phone supports Secure Simple
Pairing, a code is now displayed on both devi-
ces.
The code is the same
XMultimedia system: selectYes.
XMobile phone: confirm the code. Depending
on the mobile phone used, you may have to
confirm the connection to the multimedia sys-
tem and for the PBAP and MAP Bluetooth
®
profiles. The prompt to confirm may take up
to two minutes to be displayed. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
The code is different
XMultimedia system: selectNo.
The process is canceled. Repeat the proce-
dure.
If your mobile phone does not support Secure
Simple Pairing, an input menu is displayed for
the passkey. The passkey is a one- to sixteen-
digit number combination which you can choose
yourself. Enter the same passkey in both the
multimedia system and on the mobile phone and
confirm. Depending on the mobile phone used,
you may have to confirm the connection to the
multimedia system and for the PBAP and MAP
Bluetooth
®profiles.
94Connecting/disconnecting a mobile phone
Telephone