Mercedes-Ben zC ustomer Assistanc eC enter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed upon
with the Mercedes-Ben zC ustomer Assis-
tance Center.
Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistanc eC enter.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and ad ata connection is possible.X
Contact the following service hotlines:
Mercedes-Ben zC ustomer Assistanc eC enter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password. Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue an umbered incident
report. X
This number will be forwarded to the
Mercedes-Ben zC ustomer Assistanc eC enter
together with your PIN.
The Mercedes-Ben zC ustomer Assistance
Center then tries to locate the system. The
Mercedes-Ben zC ustomer Assistanc eC enter
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistanc eC enter is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistanc eC enter can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistanc eC enter.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Ben zS ervice
Center or ar ecovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or aR oadside Assistanc ec all, this is
initiated by the Customer Assistanc eC enter.
The Roadside Assistance Connected mes-
sage appears in the display .Ift he Vehicle Health
Check can be started, the Request for Vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? message appears in the
display. X
Press the Yes button to confirm the message. X
When the Vehicle Diagnostics Please
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( Y
page 122). X
If the Please follow the instructions
received by phone and move your vehi‐
cle to as afe position. message
appears: please follow the instructions250
Features
Stowage and features
