ProblemPossible causes/consequences andMSolutions
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
88Problems with the navigation system
Navigation
To add additional data, such as additional
phone numbers or e-mail addresses, select
this contact. In this way, you avoid creating
additional copies of the mobile phone entry.
Deleting a name
You can delete contacts that have been added,
supplemented, saved or imported in the multi-
media system.
If there are only phone numbers saved under thecontact, the contact is deleted from the phone
book and the address book.
If there are additional entries under the contact,
such as a navigable destination, only the phone
numbers are deleted. The contact is retained in
the address book with the remaining entries.
XTo highlight a contact in the phone book: turn
the controller.
XTo select G: slide 9the controller.
XTo select Delete Entry: turn and press the
controller.
A prompt appears asking whether the contact
should be deleted.
XTo select Yes: turn and press the controller.
The phone number is deleted.
Closing the phone book
XTo select &from the character bar: turn the
controller and press to confirm.
Address book
Introduction
Always pay attention to traffic conditions.
Familiarize yourself with the address book func-
tions before beginning your journey.
You can use the multimedia system when the
road and traffic conditions permit. You could
otherwise become involved in an accident in
which you or others could be injured.
The address book displays all the contacts from
the various sources (mobile phone, memory
card, USB device, the phone book of the multi-
media system, navigation).
You can use the contacts to make telephone
calls, navigate and to write messages. If a mobile phone is connected to the multimedia
system and automatic calling up is activated
(
Ypage 106), the mobile phone's contacts are
displayed in the address book. If you disconnect
the mobile phone from the multimedia system,
these contacts are no longer displayed in the
address book.
When you import, save, edit or add contacts,
they will be saved in the multimedia system.
These contacts will remain available even when
you connect the multimedia system to a differ-
ent mobile phone. You can view these contacts
even without a mobile phone.
iThe address book can store a total of 5,000
contacts:
R2000 entries are reserved for permanently
saved contacts
R3000 entries are reserved for contacts that
you can load from the mobile phone
iBefore selling your vehicle, delete the con-
tacts saved in the multimedia system using
the reset function (
Ypage 40).
Calling up the address book
XTo display the main function bar: slide 5the
controller.
XTo select Phone: turn and press the controller.
The telephone menu is displayed.
XTo select Phone: slide5and press the con-
troller.
XTo select Address Book: turn and press the
controller.
XTo browse in the address book: turn the con- troller.
An address book entry can also include a pic-
ture. This is shown to the left of the address
data. Address book entries with pictures can
only be created by importing vCards (vcf
files). Further information on importing
102Address book
Telephone
vCards (Ypage 107). The quality of the pic-
ture depends on the picture's resolution.
Searching for a contact
Using the character bar
XCall up the address book (Ypage 102).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Search: turn and press the control-
ler.
XTo select characters: turn the controller and
press to confirm.
The first contact with the selected first char-
acter is highlighted in the phone book. If there
are similar contacts, the next different char-
acter is shown. For example, with contacts
such as Jana
andJohn, the beginnings of the
names are identical. The next different char-
acter A
andOare offered for selection.
XSelect the characters of the contact you are
searching for one by one, pressing and con-
firming with the controller each time.
XTo complete the search: slide 5the con-
troller repeatedly until the character bar dis-
appears.
or
XTo select ¬: turn and press the controller.
The contacts in the address book are dis-
played.
XTo select a contact: turn and press the con-
troller.
Information about character entry (
Ypage 28).
Using the touchpad
XCall up the address book (Ypage 102).
XTo switch to the menu bar: glide down.
XSelect Search.
XDraw the letter on the touchpad surface.
The first contact with the selected first char-
acter is highlighted in the address book.
Further information on handwriting recogni-
tion on the touchpad (
Ypage 24).
XDraw additional letters on the touchpad sur-
face one after another.
XTo complete the search and return to the
phone book: press the touchpad.
XTo select and call the contact: glide up or
down and press.
Adding a new contact
You can enter address data directly into the
address book. If you store telephone numbers in
the phone book of the multimedia system, these
are also saved in the address book. If you store
a navigation destination, the multimedia system
creates an address book entry that includes the
complete navigable address data.
XCall up the address book (Ypage 102).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select New: turn and press the controller.
The surname and first name input lines are
displayed.
XEnter characters using the controller
(Ypage 28) or the touchpad (Ypage 24).
XTo save the surname and first name: select
¬.
The details for the contact are displayed.
XTo add a desired entry (e.g. Add E-MailAddress): turn and press the controller.
Depending on the type of entry, the corre-
sponding input menu appears.
XEnter characters using the controller
(Ypage 28) or the touchpad (Ypage 24).
XTo finish and save an entry: select ¬.
Displaying contact details
XCall up the address book (Ypage 102).
XTo select a contact: turn and press the con-
troller.
The details for the contact are displayed.
Address book103
Telephone
Z
Importing contacts
Information and requirements
Contacts can be imported as vCards (vc ffiles). A
vCar dis an electronic business card. Amemory
card, US Bdevice or aBluetoot h
®connection
can be used for importing .
iUp to 2000 entries can be imported int oth e
address book . Amessage notifie syou when
th emaximum number is reached. In order to
be able to then import ne wcontacts, you have
to delet eexisting contact s (
Ypage 106).
SourceRequirements
Memory cardThe SD cardis inserted. It
contain simportable contact
details.
US BdeviceThe US Bdevice is inserted
int oth eUS Bport. It contain s
importable contact details.
Bluetoot h®
connection
If thesendin gof vCards is
supported via Bluetoot h®,
vCards can be received on
mobile phones or netbooks,
for example.
Bluetoot h
®must be activa-
te din th emultimedia system
and on th erespective device ;
see th emanufacturer' soper -
ating instructions.
iIf automatic calling up of th econtact sis
deactivated (Ypage 106), th eImportfro mPhoneoption is available.
Importing from the memory card or USB
device
Contacts imported from th ememory car dor
from aUS Bdevice are identifie dby th e¯
symbol.
The followin gcondition smust be fulfilled in
order to import vCards:
RvCards (vc ffiles) may be locate din th emain
directory or in folders. The multimedia system
allows for atargeted selection of th ecorre-
sponding directories.
RvCards must have th efile extension "vcf".
iThe multimedia system support svCards in
version s2. 1and 3.0.
XTo switch to th emen ubar in th etelephon e
men uor th eaddress book :slide 6thecon-
troller .
XTo select Options:tur nand press th econ-
troller .
XTo select Download Contacts:tur nand
press th econtroller .
XTo select FromMemory Car dorFro mUSBdevice:tur nand press th econtroller .
Receiving vCards via Bluetooth®
Multimedi asystem
XTo switch to th emen ubar in th etelephon e
men uor th eaddress book :slide 6thecon-
troller .
XTo select Options:tur nand press th econ-
troller .
XTo select Download Contacts:tur nand
press th econtroller .
XTo selectFromBluetoothDevice:tur nand
press th econtroller .
If th emultimedia system is connecte dto a
mobile phone, th econnection is terminated.
vCards can no wbe received by adevice (PC,
mobile phone) via Bluetoot h
®.
External device
XStart th edat atransfer ;see th emanufactur -
er' soperating instructions.
The number of vCards received is displayed in th emultimedia system.
Multimedi asystem
XTo cance lth etransfer :press th econtroller .
If amobile phon ewas connected, th econ-
nection to th emobile phon eis established
again .
Received vCards are identifie dby th e®
symbol in th eaddress book .
iIf you switch to another main function ,e.g.
navigation ,while receiving vCards, th erecep-
tion of vCards will be terminated.
Address book107
Telephone
Z
Connection status
:Display of existing connection and signal
strength of the mobile phone network
In most cases, the current connection status is
then shown in the status bar when you switch to
another main function.
Detailed connection status
XCall up Internet functions (Ypage 122).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Settings: turn and press the con-
troller.
XTo select Connection Status: turn and
press the controller.
The following information is displayed:
Rthe volume of transferred data
Rconnection status
Rthe device name of the mobile phone
Ending the connection
USA: you cannot cancel the connection your-
self. The Internet connection is automatically
terminated if the system does not recognize any
user input within a five-minute time period.
Canada:
XCall up Internet functions (Ypage 122).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select ©: turn and press the controller.
If the mobile phone Internet connection is can-
celed, the multimedia system tries to reconnect.
You should therefore always end the connection
in the multimedia system.
Mercedes-Benz Apps
General notes
To be able to use Mercedes-Benz Apps, you have
to register and confirm the terms and condi-
tions.
Calling up Mercedes-Benz Apps
XCall up Internet functions (Ypage 122).
XTo select Mercedes-Benz Apps: turn and
press the controller.
XTo call up the app: turn and press the con-
troller.
You can find further Mercedes-Benz Apps and
information under:
http://apps.mercedes-benz.com/apps/
iThe available features are country-depend-
ent.
License fees may be applicable.
Door-to-door navigation
Mercedes-Benz Companion
The Mercedes-Benz Companion app is available
in the USA.
Mercedes-Benz Companion enables door-to-
door navigation.
Door-to-door navigation means:
RThe current destination is transferred from
the vehicle's multimedia system to an exter-
nal device (mobile phone or smartwatch).
This enables you to continue navigating to a
destination which is in a pedestrian zone, for
example.
RConversely, a destination can be selected on
the external device and transferred to the
vehicle's multimedia system.
Other functions:
RNavigating to the vehicle's location
RDisplaying various information about the vehi- cle
More information on suitable mobile phones:
http://www.mercedes-benz.com/connect
Further information on Mercedes-Benz Com-
panion (see App Store description).
Door-to-door navigation123
Online and Internet functions
Z
rupted and the CD or DVD mode menu will
appear. If another function, such as navigation,
is being operated, the media menu does not
change. Only the music from the last inserted
CD or DVD will be played.
Audio/video mode
Important safety notes
GWARNING
The CD/DVD drive is a class 1 laser product.
If you open the housing of the CD/DVD drive,
there is a risk of exposure to invisible laser
radiation. This laser radiation could damage
your retina. There is a risk of injury.
Never open the housing. Always have main-
tenance and repair work carried out at a quali- fied specialist workshop.
GWARNING
If you handle a disc while driving, you may be
distracted from the traffic situation. You could
also lose control of the vehicle. There is a risk of an accident.
Only handle a disc when the vehicle is sta-
tionary.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers a
distance of 44 ft (approximately 14 m)per sec-
ond.
Notes on audio/video mode
Permissible data carriers
RCD audio, CD-R and CD-RW
RDVD-R, DVD-V and DVD-RW
RSD card
RUSB storage device
Permissible file systems
RISO 9660/Joliet standard for CDs
RUDF for video DVDs
RFAT16, FAT32, exFAT and NTFS for SD card
and USB storage media
Multisession CDs
For multisession CDs, the content of the first
session determines how the multimedia system
processes the CD. The multimedia system plays
only one CD session and gives priority to CD
sessions with audio files.
File structure of a data carrier
When you create a disc with compressed music
files, the tracks can be organized in folders. A
folder may also contain subfolders. The disc
may contain no more than eight directory levels.
Files beyond the eighth level will not be recog-
nized by the system.
iThe multimedia system supports data carri-
ers with up to 50,000 files.
In the case of a data carrier with more than
64 GB of stored data, only files in folders with
the following names are supported: Music,
Pictures, Video.
Track and file names
When you create a disc with compressed music
files, you can assign names to the tracks and
folders.
If MP3 or WMA files are stored in the root direc- tory itself, the root directory will also be treated
as a folder.
You should observe the following when assign-
ing track names:
Rtrack names must have at least one character
Rtrack names must have an extension of a sup-
ported audio or video format, e.g. mp3, aac orm4v
Rthere must be a dot between the track name
and the extension
Example of a correct track name:
"Track1.mp3".
Permissible formats
The multimedia system supports the following
audio and video formats:
Audio for-
matsMP3, WMA, CDA, AAC for-
mats (.aac, .mp4, .m4a
and .m4b)
Video for-
matsDVD-V, MPEG, WMV, M4V,
AVI up to 720p
Audio/video mode137
Media
Z
AArtist and album
BNumerical time display
CGraphic time display
DCover view (if available)
Inserting and removing a disc from
the single CD/DVD drive
Before inserting or removing a CD or DVD,
ensure that the cup holder is empty.
Before removing a disc, be aware that the CD or
DVD can become hot.
Inserting
XInsert a disc into the disc slot with the printed
side facing up.
The drive closes and the disc is played.
If the CD or DVD is started in media mode, the
corresponding media menu is shown. If the
CD or DVD is started from another application
(e.g. navigation), the display will not change.
iThe drive may not be able to play discs with
copy protection.
Removing
XIn the CD mode menu, slide 6the control-
ler.
XTo select þ: turn and press the controller.
The drive ejects the disc. If you do not take the disc out of the slot, it is drawn in again auto-
matically after a short while.
or
XTo select Mediain media mode: slide 5and
press the controller.
XTo select Eject: turn and press the controller.
Inserting and removing an SD card
Important safety notes
GWARNING
SD cards are small parts. They can be swal-
lowed and cause choking. This poses an
increased risk of injury or even fatal injury.
Keep the SD card out of the reach of children. If a SD card is swallowed, seek medical atten-
tion immediately.
!If you are no longer using the SD card, you
should remove it and store it outside the vehi-
cle. High temperatures can damage the card.
The multimedia system supports the following
memory cards:
RSD cards ( SecureDigital)
RSDHC cards ( Secure Digital HighCapacity)
RSDXC cards (Secure Digital e Xtended Capac-
ity)
Inserting an SD card
XInsert the SD card into the SD card slot until
the SD card engages. The side with the con-
tacts must face down.
If the memory card has been selected as a
media source, the medium is played and the
files are loaded in the background. If there are
no supported audio or video files, you will see
a message to this effect.
iIf the SD card for navigation is inserted into
the SD card slot, you can still select the mem-
ory card as a media source. The No Playa‐
ble Filesmessage then appears.
Removing an SD card
XPress the SD card.
The SD card is ejected.
XRemove the SD card.
Connecting USB devices
There are two USB ports in the stowage space
under the armrest (Ypage 136).
XConnect the USB device to the USB port.
If the corresponding media menu is visible,
the medium is played and the files are loaded
in the background. If there are no supported
audio or video files, you will see a message to
this effect.
iMP3 players must support Media Transfer
Protocol (MTP).
Audio/video mode139
Media
Z