2018 MERCEDES-BENZ A-CLASS SALOON Owners Manual

Display messages
Possible causes/consequences and M
MSolutions
If th eke y de tection function has a malfunction due toast ro ng radio signal source: #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions. #
Place theke y in the slot forst arting the engine with theke y (/ page157).
Á
Replace key *T
hekey needs tobe replaced. #
Consult a qualified specialist workshop.
Á Key not detected (white
display message) *T
hekey is cur rently und etected. #
Change the location of theke y in theve hicle. #
Ifth eke y is still not recognised, start the engine with theke y in the slot (/ page157).
Á Cha nge key batteries *T
hekey bat tery is dischar ged. #
Replace the battery (/ page75).
Á *T
hekey de tection function is malfunctioning. #
Change the location of theke y in theve hicle. #
Start theve hicle with theke y in the slot (/ page157). 550
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
Place the key in the
marked space See Owner's
Manual
À
Replace key See Owner's
Manual *
Ve hicles with a digital vehicle key:only a few or no authorisations remain forst arting the engine. #
Make sure that the internet connection is not limited bycer tain mobile phone settings. #
Open the Mercedes me connect http://www.mercedes.me and call up the digital vehicle key service. #
Deactivate the service firs t and then activate it again. #
Ifth e display message still appears, con tact the Mercedes-Benz Cus tomer Assis tance Center (C AC).
Ve hicles with a digital vehicle keyst icke r:on lyafe w or no authorisations remain forst arting the engine. #
Order a new digital vehicle keyst icke r from a Mercedes-Benz Service Centre or at http://www.mercedes-
benz.com/connect. Ve
hicle Display messages
Possible causes/consequences and M MSolutions
ï Operation only possible in
transmission position N *
Ve hicles with manual transmission: you attem ptedto swivel the ball neck and the transmission is not in neutral
i. #
Shift the transmission toneutral i. Display messa
ges and warning/indicator lamps 551

Display messages
Possible causes/consequences and M
MSolutions
ï Check trailer hitch lock
(white display message) *T
he trailer tow hit chis not operational when you are driving with a trailer. #
Stop theve hicle immediately, paying attention toroad and traf fic conditions, and switch off the engine. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedure (/ page248). #
Ifth e ball neck is extended, press and hold the button on theta ilgate until the ball neck engages beneath the
bumper. #
When the display message disappears, couple up the trailer and drive on. &
WARNING Risk of an accident if the ball neck is not loc ked
If th e ball neck is not in the loc ked position, the trailer may come loose. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedure and do not re-couple the trailer until the display message disappears. If
th e display message does not disappear, the trailer tow hit chis defective and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
The trailer tow hit chis not operational when theve hicle is at a standstill. 552
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Uncouple the coupled trailer and secure it against rolling away. #
Initiate a new swivelling procedure (/ page248). #
Ifth e ball neck is retracted: press and hold the button on theta ilgate until the ball neck engages vertically in
th e loc ked position and then engages beneath the bumper. #
Ifth e ball neck is extended: press and hold the button on theta ilgate until the ball neck engages beneath the
bumper.
If th e display message does not disappear, the trailer tow hit chis defective and the ball coupling is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
ï Trailer coupling extending… *E
xtending or retracting the ball nec k.
Do not attem pttospeed up, slow down or initiate there tracting or extending process using your hand, foot or other
aids. During there tracting or extending process, do not couple a traile r.
When the ball neck has reached an operational position, the display message disappears.
ï Operation only possible in
transmission position P *
Yo u ha veattem ptedto displace the ball neck and the transmission is in position k,iorh. #
Depress the brake pedal. #
Shift the transmission toposition j. Display messages and
warning/indicator lamps 553

Display messages
Possible causes/consequences and M
MSolutions
Ð Steering malfunction Stop
immediately See Owner's
Manual *T
hesteering is malfunctioning Steering capability is considerably impaired. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Consult a qualified specialist workshop. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions. Do not
continue driving under any circums tances. #
Consult a qualified specialist workshop.
Ð Steering malfunction
Increased physical effort
See Owner's Manual *T
he po wer assi stance forth esteering is malfunctioning. &
WARNING Risk of an accident due toaltered steering characteristics
If th e po wer assi stance of thesteering fails partially or comple tely, you will need touse more forc eto steer. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y.554
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
Active bonnet malfunction
See Owner's Manual *T
he active bonnet (pedestrian pr otection) is malfunctioning or inoperative af ter having already been triggered. #
Consult a qualified specialist workshop.
M *T
he bonnet is open. &
WARNING Risk of accident due todriving with the engine bonn etunlo cked
An unloc ked engine bonn etmay open up when theve hicle is in motion and block your vie w. #
Never unlock the engine bonn etwhen driving. #
Before every trip, ensure that the engine bonn etis loc ked. #
Stop theve hicle immediately, paying attention toroad and traf fic conditions. #
Close the bonn et.
C *A
t least one door is open. #
Close all doors.
N *T
he boot lid is open. &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust gases such as carbon monoxide. Exhaust gases can enter the
ve hicle interior if the boot lid is open when the engine is running, especially if theve hicle is in motion. #
Alw ays switch off the engine before opening the boot lid. Display messages and
warning/indicator lamps 555

Display messages
Possible causes/consequences and M
MSolutions #
Never drive with the boot lid open. #
Close the boot lid.
Anti-theft alarm system
Malfunction *T
he anti-theft alarm sy stem is malfunctioning. #
Consult a qualified specialist workshop.
¥ Top up washer fluid *T
hewasher fluid le vel in thewa sher fluid reser voir has dropped below the minimum. #
Top up thewa sher fluid (/ page 435). Climate cont
rol Display messages
Possible causes/consequences and M MSolutions
& inoperative See Owner's
Man. *T
hestationary heater is temp orarily malfunctioning. #
When theve hicle is on a le vel sur face and the engine has cooled down, make up tofour attem ptsto switch on
th est ationary heater, waiting se veral minutes between each attem pt. #
Ifth est ationary heater does not swit chon, consult a qualified specialist workshop. 556
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
& inoperative Refuel vehicle *T
here is too little fuel in the fuel tank. The stationary heater cannot be swit ched on. #
Refuel theve hicle.
&
inoperative Battery low *T
he on-board electrical sy stem voltage is too lo w.
The stationary heater has swit ched itself off. #
Drive for an extended pe riod until the battery has reached a suf ficient charge leve l again. Lights
Display messa
ges
Possible causes/consequences and M
MSolutions
b Intelligent Light System
inoperative *T
he Intelligent Light Sy stem is faulty. The lighting sy stem continues tofunction properly without the functions of
th e Intelligent Light Sy stem. #
Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 557