2018 MAZDA MODEL CX-9 ECO mode

▼Upholstery Maintenance
1. Clean the soiled area by lightly
dabbing it with a soft cloth soaked in a
mild detergent (approx. 5%) diluted
with water.
2. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
▼Leather Upholstery Maintenance*
1. Remove dust and sand using a vacuum
cleaner.
2. Wipe off the soiled area with a soft cloth and a suitable, special cleaner or
a soft cloth soaked in a mild detergent
(about 5%) diluted with water.
3. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
4. Remove moisture with a dry, soft cloth and allow the leather to further dry in a
well-ventilated, shaded area. If the
leather gets wet such as from rain,
remove the moisture and dry it as soon
as possible.
NOTE
•Because genuine leather is a natural
material, its surface is not uniform and
it may have natural scars, scratches,
and wrinkles.
•To maintain the quality for as long as
possible, periodical maintenance, about
twice a year, is recommended.
•If the leather upholstery comes into
contact with any of the following, clean
it immediately.
Leaving it uncleaned could cause
premature wear, mold, or stains.
•Sand or dirt
•Grease or oil, such as hand cream
•Alcohol, such as in cosmetic or hair
dressing items
•If the leather upholstery gets wet,
promptly remove moisture with a dry
cloth. Remaining moisture on the
surface may cause deterioration such as
hardening and shrinkage.
•Exposure to direct sunlight for long
periods may cause deterioration and
shrinkage. When parking the car under
direct sunlight for long periods, shade
the interior using sunshades.
•Do not leave vinyl products on the
leather upholstery for long periods.
They may affect the leather quality and
coloring. If the cabin temperature
becomes hot, the vinyl may deteriorate
and adhere to the genuine leather.
Maintenance and Care
Appearance Care
*Some models.6-67
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

▼Plastic Part Maintenance
CAUTION
Do not use polishing agents.
Depending on the product ingredients,
they could cause discoloration, stains,
cracks or peeling of the coating.
▼Instrument Panel Top Maintenance
1. Wipe the soiled area with a soft cloth
soaked in a mild detergent (approx.
5%) diluted with water.
2. Wipe off the remaining detergent using
a cloth soaked in clean water and
wrung out well.
▼Panel Maintenance
If a panel becomes soiled, wipe it off with
a soft cloth soaked in clean water and
thoroughly wrung out.
If some areas require further cleaning, use
the following procedure:
1. Wipe the soiled area with a soft cloth
soaked in a mild detergent (approx.
5 %) diluted with water.
2. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
NOTE
Be particularly careful when cleaning
shiny surface panels and metallic parts
such as plating as they can be scratched
easily.
▼Active Driving Display
Maintenance*
The dust-proof sheet has a coating. When
cleaning, do not use a hard or
rough-surface cloth, o
r cleaning detergent.
In addition, if a chemical solvent gets on
the active driving d isplay, wipe it off
immediately. The dust-proof sheet could
be damaged and the surface coating could
be scratched. Use a fine, soft cloth such as
those used for cleaning eyeglasses.
NOTE
Use of compressed air when cleaning the
dust-proof sheet is recommended.
▼ Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow
the directions on the
container.
CAUTION
 Do not scrape or scratch the inside of the
window glass. It could damage the
thermal filaments and the antenna lines.
 When washing the inside of the window
glass, use a soft cloth dampened in
lukewarm water, gently wiping the
thermal filaments and the antenna lines.
Use of glass cleaning products could
damage the thermal filaments and the
antenna lines.
Maintenance and Care
Appearance Care
6-68*Some models.
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

SignalWarning
AW D Wa r n i n g
Light*
When the light is turned on
The light turns on under the following conditions. The system m ay have a malfunction.
Have the vehicle checked at an Authorized Mazda Dealer.
•When there is a malfunction in the AWD system.•When there is a large difference between the tire size of the f ront and rear wheels.
When the light is flashing
Park the vehicle in a safe place. After a few moments, if the w arning light stops flashing,
you can resume driving. If the light does not stop flashing, co ntact an Authorized Mazda
Dealer.
•When the differential oil temp erature is excessively high.•When there is a large difference between the front and rear whe el rotation, such as when
trying to remove the vehicle from mud.
(Turns on)
TCS/DSC Indicator
Light If the light stays on, the TCS, DSC or the brake assist system may have a malfunction and
they may not operate correctly.
Take your vehicle to an Authori zed Mazda Dealer.
Air Bag/Front Seat
Belt PretensionerSystem Warning Light A system malfunction is indicated
if the warning light constantly flashes, constantly illu-
minates or does not illuminate a t all when the ignition is switched ON. If any of these oc-
cur, consult an Authorized Mazda Dealer as soon as possible. The system may not operate
in an accident.WA R N I N G
Never tamper with the air bag/pretensioner systems and always have an Authorized Mazda
Dealer perform all servicing and repairs:
Self-servicing or tampering with the systems is dangerous. An air bag/pretensioner could
accidentally activate or become disabled causing serious injury or death.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.7-35
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

▼Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)
If all the doors and luggage compartment
are locked using another key while the key
is left in the cabin, the beep which sounds
outside of the vehicle will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-9).
▼
Power Liftgate Warning Beep*
If system operation precautions are
necessary, the driver
is notified by the
warning sound.
Cautions What to check
The beep sounds 3 times The conditions required
for the power liftgate to
operate have not been
met, such as an object
being stuck in the lift-
gate.
The beep sound contin-
ues The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.
▼
Electric Parking Brake (EPB)
Warning Beep
The warning buzzer is activated under the
following conditions:
•The vehicle is driven with the electric
parking brake (EPB) applied.
•The electric parking brake (EPB) switch
is pulled while the
vehicle is driven.
▼Tire Inflation Pressure Warning
Beep*
The warning beep sound will be heard for
about 3 seconds if the tire pressures
decrease.
Refer to Tire Pressure Monitoring System
on page 4-160.
▼Power Steering Warning Buzzer
If the power steer
ing system has a
malfunction, the power steering
malfunction light turns on or flashes and
the buzzer operates at the same time.
Refer to Warning Indication/Warning
Lights on page 4-32.
▼ Blind Spot Monitoring (BSM)
Warning Beep*
Driving forward
The warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.
NOTE
A personalized function is available to
change the Blind Spot Monitoring (BSM)
warning beep sound volume.
Refer to Personalization Features on page
9-11.
Reversing
The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
possibility of collision with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-50*Some models.
CX-9_8GC3-EA-17G_Edition1
2017-5-29 10:13:38

▼Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Wa r n i n g s
*
The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system w
arnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.
Warning beep What to check
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func-
tion) system is operating,
a single beep sound is
heard when “Front radar
blocked” is displayed in
the multi-information
display. Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func-
tion) system if the radar
sensor (front) becomes
dirty. Clean the area
around the radar sensor
(front).
The beep sounds inter-
mittently while the vehi-
cle is being driven. The distance between
your vehicle and the ve-
hicle ahead is too close.
Verify the safety of the
surrounding area and re-
duce vehicle speed.
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func-
tion) system is operating,
a single beep sound is
heard when “Front radar
sensor system malfunc-
tion” is displayed in the
multi-information dis-
play. A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi-
cle inspected by an Au-
thorized Mazda Dealer.
▼
Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed
on the active driving
display, the warning sound is activated and
the area around the speed limit sign
displayed on the active driving display
flashes 3 times in amber, and if the vehicle
speed continues to exceed the displayed
speed limit sign, the indication stops
flashing and remains on.
▼ Lane Departure Warning Sound*
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
•The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to Personalization Features on
page 9-11.
•The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to Personalization Features on
page 9-11.
▼Collision warning*
If there is a possibility
of a collision with a
vehicle ahead, a warning sound is
activated at the same time as the warning
indications are displayed in the instrument
cluster or active driving display.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.7-51
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

▼STEP 2: Contact Mazda No
rth American Operations
If for any reason you feel the need for further assistance afte r contacting your dealership
management or it becomes necessary to have the components or wi ring system for the
supplementary restraint system m odified to accommodate a person with certain medical
conditions in accordafnce with a certified physician, you can r each Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” lo cated on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
Customer Information and Reporting Safety Defects
Customer Assistance
8-3
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the know ledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regardin g the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with
a member of dealership management. If t he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼ STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer S
ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-10).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi
ed, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation w ith the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolu tion of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
8-8
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38

Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the
quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENER AL
MANAGER of the dealer ship or the OWNER.
▼STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-14.

Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-11
CX-9_8GC3-EA-17G_Edition1 2017-5-29 10:13:38