2018 MAZDA MODEL CX-5 tie

▼Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazd
a's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program admini stered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third pa rty through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution t o our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, f air and final as the
award is binding on both you and Mazda Canada Inc.
▼ Canadian Motor Vehicle A
rbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot b e reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitrat ion Plan (CAMVAP).

CAMVAP uses the services of Prov incial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before y ou can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully imple mented in all provinces and territories.
Consumers wishing to obtain further information about the Progr am should contact the
Provincial Administrator at 1 ( 800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:
Province/Territory CAMVAP Number
British Columbia & Yukon Te rritories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685
Manitoba 1 (800) 207-0685
Customer Information and Reporting Safety Defects
Customer Assistance
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Warranties for Your Mazda
•New Vehicle Limited Warranty
•Powertrain Limited Warranty
•Safety Restraint System Limited Warranty
•Anti-perforation Limited Warranty
•Federal Emission Control Warranty/California Emission Control Warranty
•Emission Defect Warranty
•Emission Performance Warranty
•Emission Control Warranty
•Replacement Parts and Accessories Limited Warranty
•Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.
Customer Information and Reporting Safety Defects
War r a n ty
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Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for yo ur vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to C anada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you a re moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportat ion to the United States with
specific vehicle modifications t o comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following problems if you do take your vehicle outside of the United
States/Canada:
•Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
•Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
Wa r r an t y
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Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or ne ar crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicl e dynamics and safety
systems for a short period of time, typically 30 seconds or les s. The EDR in this vehicle is
designed to record such data as:
•How various systems in you r vehicle were operating;
•Whether or not the driver and passenger safety belts were buckl ed/fastened;
•How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
•How fast the vehicle was traveling.
These data can help provide a better understanding of the circu mstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial cra sh or near crash-like situation
occurs; no data are recorded by the EDR under normal driving co nditions and no personal
data (e.g., name, gender, age, an d crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired du ring a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, oth er parties, such as law
enforcement, that have the special equipment, can read the info rmation if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
•A written agreement from the vehicle owner or the lessee is obtained
•Officially requested by the police or other law enforcement authorities
•Used as a defense for Mazda in a lawsuit, claim, or arbitration
•Ordered by a judge or court
However, if necessary Mazda will:
•Use the data for research on Mazda vehicle performance, includi ng safety.
•Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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Recording of Vehicle Data
This vehicle is equipped with a computer which records the following main vehicle data
related to vehicle controls, ope ration, and other driving conditions.

Recorded data
•Vehicle conditions such as engine speed and vehicle speed
•Driving operation conditions such as accelerator and brake peda ls, and information related
to the environmental circumstances while the vehicle is driven
•Malfunction diagnosis i nformation from each on-vehicle computer
•Information related to controls of other on-vehicle computers
NOTE
The recorded data may vary depending on the vehicle grade and optional equipment. Voice
and images are not recorded.

Data handling
Mazda and its subcontracting parties may obtain and use the rec orded data for vehicle
malfunction diagnosis, research and development, and quality im provement.
Mazda will not disclose or provide any of the obtained data to a third party unless:
•An agreement from the vehicle owner (agreements from lessor and lessee for leased
vehicle) is obtained
•Officially requested by the police or other law enforcement aut horities
•For statistical processing by a research institution after processing the data so that
identification of the owner o r the vehicle is impossible
Customer Information and Reporting Safety Defects
Recording of Vehicle Data
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WA R N I N G
Always check the tire inflation pressures on a regular basis according to the recommended
tire inflation pressure on the tire label and in conjunction with the information in this owner's
manual:
Driving your vehicle with under-inflated tires is dangerous.
Under-inflation is the most common cause of failures in any kind of tire and may result in
severe cracking, tread separation or “blowout”, with unexpected loss of vehicle control and
increased risk of injury. Under-inflation inc reases sidewall flexing and rolling resistance,
resulting in heat buildup and internal damage to the tire. It results in unnecessary tire stress,
irregular wear, loss of control and accidents. A ti re can lose up to half of its air pressure and
not appear to be flat!
It is impossible to determine whether or not tires are properly inflated just by looking at them.
▼Checking Tire Pressure
1. When you check the air pressure
, make sure the tires are cold ―meaning they are not
hot from driving even a mile.
2. Remove the cap from the valve on one tire.
3. Firmly press a tire gauge onto the valve.
4. Add air to achieve recommended air pressure.
5. If you overfill the tire, rel ease air by pushing on the metal stem in the center of the
valve. Then recheck the pressure with your tire gauge.
6. Replace the valve cap.
7. Repeat with each tire, including the spare.
NOTE
Some spare tires require higher inflation pressure.
8. Visually inspect the tires to make sure there are no nails or other objects embedded that
could poke a hole in the tire and cause an air leak.
9. Check the sidewalls to make sure there are no gouges, cuts, b ulges, cracks or other
irregularities.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Maximum Loaded Trailer Weight is the highest possible weight of a fully loaded trailer
the vehicle can tow. It assumes a vehicle with only mandatory o ptions, no cargo (internal or
external), a tongue load of 10 －15% (conventional trailer) or king pin weight of 15 －25%
(fifth-wheel trailer), and driver only (150 lbs). Consult your dealership (or the RV and
Trailer Towing Guide provided by your dealership) for more detailed information.
Tongue Load or Fifth-Wheel King Pin Weight refers to the amount of the weight that a
trailer pushes down on a trailer hitch.

Examples: For a 5000 lb conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a
proper tongue load range of 500 to 750 lbs. For an 11,500 lb fi fth-wheel trailer, multiply by
0.15 and 0.25 to obtain a proper king pin load range of 1,725 t o 2,875 lbs.
WA R N I N G
Never Exceed GVWR or GAWR
Specifications:
Exceeding the GVWR or the GAWR specified on the certification label is dangerous. Exceeding
any vehicle rating limitation could result in a serious accident, injury, or damage to the
vehicle.
Do not use replacement tires with lower load carrying capacities than the originals because
they may lower the vehicle's GVWR and GAWR limitations. Replacement tires with a higher
limit than the originals do not increase the GVWR and GAWR limitations.
Never exceed the GVWR or the GAWR specified on the certification label.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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