2018 MAZDA MODEL CX-5 tie

7If Trouble Arises
Helpful information on what to do if a problem arises with the vehicle.
Parking in an Emergency................. 7-2 Parking in an Emergency..............7-2
Flat Tire.............................................. 7-3 Spare Tire and Tool Storage......... 7-3
Changing a Flat Tire..................... 7-6
Battery Runs Out............................ 7-14 Jump-Starting............................. 7-14
Emergency Starting.........................7-17 Starting a Flooded Engine.......... 7-17
Push-Starting.............................. 7-17
Overheating......................................7-18 Overheating................................ 7-18
Emergency Towing.......................... 7-20 Towing Description.................... 7-20
Tiedown Hooks
*......................... 7-21
Warning/Indicator Lights and
Warning Sounds.............................. 7-23If a Warning Light Turns On or
Flashes........................................ 7-23
Message Indicated in Multi-
information Display
*.................. 7-38
Message Indicated on Display
*..........
.................................................... 7-40
Warning Sound is Activated....... 7-42
When Liftgate Cannot be
Opened..............................................7-47 When Liftgate Cannot be
Opened........................................7-47
Active Driving Display Does Not
Operate............................................. 7-48 If the Active Driving Display Does
Not Operate................................ 7-48
*Some models.7-1
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Spare Tire and Tool Storage
Spare tire and tools are stored in the locations illustrated in the diagram.
Tiedown eyelet
Flat tire hold-down bolt
Jack lever
Lug wrench Spare tire
Jack
Type A
Type B
Spare tire
Tiedown eyelet
Flat tire hold-down bolt
Jack lever
Lug wrench Jack
Some models.
If Trouble Arises
Flat Tire
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Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or
flatbed equipment.

If the electric parking brake (EPB) cannot
be released when towing the vehicle,
transport the vehicle with all front and
rear wheels raised
off the ground as
shown in the figure. If the vehicle is
towed without raising the wheels off the
ground, the brake system could be
damaged.
Wheel dollies
Tiedown Hooks*
CAUTION
Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for securing
the vehicle to a transport vessel during
shipping.
Using the eyelets for any other purpose
could result in the vehicle being damaged.
▼ Tiedown Hooks
1. Remove the tiedown eyelet and the lug
wrench from the luggage compartment
(page 7-3).
2. Wrap a flathead screwdriver or similar
tool with a soft c loth to prevent
damage to a painted bumper, and open
the cap located on the front or rear
bumper.
Front
If Trouble Arises
Emergency Towing
*Some models.7-21
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Rear
Jack lever
CAUTION
Do not use excessive force as it may
damage the cap or scratch the painted
bumper surface.
NOTE
Remove the cap completely and store it
so as not to lose it.
3. Securely install the tiedown eyelet
using the lug wrench.
Front
Lug wrench
Tiedown
eyelet
Rear
Tiedown eyelet
Lug wrench
4. Hook the tying ro pe to the tiedown
eyelet.
CAUTION
If the tiedown eyelet is not securely
tightened, it may loosen or disengage
from the bumper when tying the
vehicle. Make sure that the tiedown
eyelet is securely tightened to the
bumper.
If Trouble Arises
Emergency Towing
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Mazda Importer/Distributors.........8-11 Importer/Distributor....................8-11
Reporting Safety Def ects................ 8-12
Reporting Safety Defects
(U.S.A.)...................................... 8-12
Reporting Safety Defects
(Canada)..................................... 8-13
Warranty.......................................... 8-14 Warranties for Your Mazda.........8-14
Outside the United States/
Canada........................................ 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-16
Add-On Non-Genuine Parts and
Accessories................................. 8-17
Cell Phones....................................... 8-18
Cell Phones Warning.................. 8-18
Event Data Recorder. ......................8-19
Event Data Recorder (U.S.A. and
Canada)....................................... 8-19
Recording of Vehicle Data.............. 8-20 Recording of Vehicle Data..........8-20
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-21 Uniform Tire Quality Grading
System (UTQGS)....................... 8-21
Tire Information (U.S.A.)............... 8-23 Tire Labeling.............................. 8-23
Location of the Tire Label
(Placard)..................................... 8-28
Tire Maintenance........................ 8-31
Vehicle Loading.......................... 8-34
Steps for Determining the Correct
Load Limit.................................. 8-40
Declaration of Confo rmity..............8-41
Declaration of Conformity......... 8-41
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▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE , a mediation/
arbitration program administered by the Council of Better Busin ess Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Bett er Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Depa rtment of Consumer Affairs.
2. If you have a problem arisi ng under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. Ther e is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acqui sition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at t he time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute thro ugh mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdictio n may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the ar bitrator requests an
inspection/report by an impartial technical expert or further i nvestigation and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in cou rt any rights or
remedies conferred by California Civil Code Section 1793.22. Yo u are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by Californ ia Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Ma zda or its representative is
unable to repair a new motor vehicle to conform to the vehicle' s applicable express
warranty after a reasonable number of attempts, Mazda may be re quired to replace or
repurchase the vehicle. Califor nia Civil Code Section 1793.22 ( b) creates a presumption
that Mazda has had a reasonable number of attempts to conform t he vehicle to its
applicable express warranties if, within 18 months from deliver y to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
Customer Information and Reporting Safety Defects
Customer Assistance
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•The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicl e is driven AND the
nonconformity has been subject to repair two or more times by M azda or its agents
AND the buyer or lessee has directly notified Mazda of the need fo r the repair of the
nonconformity; OR
•The same nonconformity has been subject to repair 4 or more tim es by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
•The vehicle is out of service by reason of repair of nonconform ities by Mazda or its
agents for a cumulative total of more than 30 calendar days aft er delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repair s, reimbursement for
money paid to repair a vehicle or other expenses incurred as re sult of a vehicle
nonconformity, repurch ase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty o r applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than a s provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitr ator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further deta ils about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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