SYNC™ 3
General Information....................................446
Home Screen................................................461
Using Voice Recognition...........................463
Entertainment...............................................473
Phone.............................................................487
Navigation.....................................................496
Apps...............................................................507
Settings...........................................................510
SYNC™ 3 Troubleshooting........................530
Accessories
Accessories...................................................547
Lincoln Protect
Lincoln Protect.............................................549
Scheduled Maintenance
General Maintenance Information..........552
Normal Scheduled Maintenance............556
Special Operating Conditions ScheduledMaintenance............................................560
Scheduled Maintenance Record............563
Appendices
Electromagnetic Compatibility.................584
End User License Agreement.................589
Type Approvals...........................................620
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Table of Contents
Note:Including to the extent that any lawpertaining to Event Data Recorders appliesto SYNC or its features, please note thefollowing: Once 911 Assist (if equipped) isenabled (set ON), 911 Assist may, throughany paired and connected cell phone,disclose to emergency services that thevehicle has been in a crash involving thedeployment of an airbag or, in certainvehicles, the activation of the fuel pumpshut-off. Certain versions or updates to 911Assist may also be capable of being usedto electronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or other detailsabout the vehicle or crash or personalinformation about the occupants to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot activate the 911 Assist feature. SeeSYNC™ 3 (page 446).
Additionally, when you connect to Traffic,Directions and Information (if equipped,U.S. only), the service uses GPS technologyand advanced vehicle sensors to collectthe vehicle’s current location, traveldirection, and speed (“vehicle travelinformation”), only to help provide you withthe directions, traffic reports, or businesssearches that you request. If you do notwant Ford or its vendors to receive thisinformation, do not activate the service. Formore information, see Traffic, Directionsand Information, Terms and Conditions.See SYNC™ 3 (page 446).
PERCHLORATE
Certain components in your vehicle such asairbag modules, seatbelt pretensioners andremote control batteries may containperchlorate material. Special handling mayapply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offersa full range of financing and lease plans tohelp you acquire your vehicle. We arededicated to providing answers, informationand a truly extraordinary experience.
Use the options below to contact us withquestions about your account or financingand we will respond promptly:
Web Address
www.LincolnAFS.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
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Introduction
On Board Diagnostics Data LinkConnector
WARNING: Do not connect wirelessplug-in devices to the data link connector.Unauthorized third parties could gainaccess to vehicle data and impair theperformance of safety related systems.Only allow repair facilities that follow ourservice and repair instructions to connecttheir equipment to the data link connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used in conjunctionwith a diagnostic scan tool for vehiclediagnostics, repairs and reprogrammingservices. Installing an aftermarket device thatuses the DLC during normal driving forpurposes such as remote insurance companymonitoring, transmission of vehicle data toother devices or entities, or altering theperformance of the vehicle, may cause
interference with or even damage to vehiclesystems. We do not recommend or endorsethe use of aftermarket plug-in devices unlessapproved by Ford. The vehicle Warranty willnot cover damage caused by an aftermarketplug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Using mobile communications equipment isbecoming increasingly important in theconduct of business and personal affairs. However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly in emergencysituations. Safety must be paramount whenusing mobile communications equipment toavoid negating these benefits. Mobilecommunication equipment includes, but isnot limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your vehiclemay be equipped with features and optionsthat are different from the features andoptions that are described in this Owner’sManual. A market unique supplement maybe supplied that complements this book. Byreferring to the market unique supplement,if provided, you can properly identify thosefeatures, recommendations and
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Introduction
GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCCRules and with Licence exempt RSSStandards of Industry Canada. Operation issubject to the following two conditions:
•This device may not cause harmfulinterference, and
•This device must accept any interferencereceived, including interference that maycause undesired operation.
Note:Changes or modifications notexpressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term "IC:" before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range. One of the followingcould cause a decrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other radiotransmitters, for example amateur radios,medical equipment, wireless headphones,wireless remote controls, cell phones, batterychargers and alarm systems. If thefrequencies are jammed, you will not be ableto use your remote control. You can lockand unlock the doors with the key.
Note:Make sure you lock your vehiclebefore leaving it unattended.
Note:If you are within range of your vehicle,the remote control will operate if youunintentionally press any button.
Intelligent Access
The system uses a radio frequency signal tocommunicate with your vehicle andauthorizes your vehicle to unlock when oneof the following conditions are met:
•You touch the unlock sensor on the backof the door handle with the intelligentaccess key within 3 ft (1 m) of yourvehicle.
•You press the luggage compartmentbutton.
•You press the unlock button on thetransmitter.
If excessive radio frequency interference ispresent in the area or if the transmitterbattery is low, you may need to mechanicallyunlock your door. You can use themechanical key blade in your intelligentaccess key to open the driver door in thissituation. See Remote Control (page 63).
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Keys and Remote Controls
you press the unlock button once. Theunlocking mode applies to the remotecontrol, keyless entry keypad and intelligentaccess. You can also change between theunlocking modes using the informationdisplay. See General Information (page 119).
Reprogramming the Unlocking Function
Note: When you press the unlock button,either all the doors are unlocked or only thedriver door is unlocked. Pressing the unlockbutton again unlocks all the doors.
Press and hold the unlock and lock buttonson the remote control simultaneously for atleast four seconds with the ignition off. Thedirection indicators flash twice to confirm thechange.
To return to the original unlocking function,repeat the process.
Locking the Doors
Press the button to lock all doors. The direction indicators will flash.
Press the button again within three secondsto confirm that all the doors are closed. Thedoor lock again, the horn sounds and thedirection indicators flash if all the doors andthe liftgate are closed.
Note:If the system does not function, usethe key blade to lock and unlock yourvehicle.
Mislock
If any door or the liftgate is open, or if
the hood is open on vehicles with an
anti-theft alarm or remote start, the horn
sounds twice and the direction
indicators do not flash. You can switch
this feature on or off in the information
display. See General Information (page
119).
Opening the Liftgate
Press twice within three secondsto open the liftgate.
Activating Intelligent Access
General Information
You can unlock and lock the vehicle withouttaking the keys out of your pocket or pursewhen your intelligent access key is within3 ft (1 m) of your vehicle. Intelligent accessuses a sensor on the back of the door handlefor unlocking and a separate sensor on theface of each door handle for locking.
The system does not function if:
•Your vehicle battery has no charge.
•The key battery has no charge.
•The key frequencies are jammed.
Note:The system may not function if the keyis close to metal objects or electronicdevices, for example keys or a cell phone.
Note:If the system does not function, usethe key blade to lock and unlock yourvehicle. See Remote Control (page 63).
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Doors and LocksE138623 E267940
Information Display ControlsBack Button.A
Toggle Up.B
OK Button.C
Toggle Down.D
Phone QAM Buttons.E
Audio QAM Button.F
Navigation QAM Button.G
Settings QAM Button.H
Display QAM Button.I
Note:The DISP button is replaced with aHUD button on vehicles equipped with ahead up display (HUD). See Head UpDisplay (page 147).
Note:The NAV button is replaced with acompass button on vehicles withoutnavigation.
•Press one of the QAM buttons to enter amenu.
•Toggle (B) and (D) to scroll through andhighlight the options within a menu.
•Press (C) to enter a sub-menu.
•Press (A) to exit a menu.
•Press the open menu's QAM button atany time to close the menu (escapebutton).
•Press (C) to choose and confirm settingsor messages.
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Information DisplaysE247519
INFO/TRIP/FUEL
TIRE PRESSURE
TRAILER INFORMATION
•NO CONTENT - Displays a blank area.
•TRIP 1 - Displays distance traveled,average fuel economy, and time spentfor trip. Press and hold OK to reset.
•TRIP 2 information is the same asTRIP 1.
•FUEL ECONOMY - Displays yourvehicle's average fuel economy. Pressand hold OK to reset.
•SEATBELTS - Displays a graphic of theconnection status of the rear seatbelts.
•TIRE PRESSURE - Displays a graphic ofcurrent vehicle tire pressures.
•TRAILER INFORMATION - Displays thetransmission temperature and trailer gain.
Head Up Display (If Equipped)
See Head Up Display (page 147).
Phone
See General Information (page 446).
Audio
See General Information (page 446).
Navigation (If Equipped)
See General Information (page 446).
INFORMATION MESSAGES
Note: Depending on your vehicle optionsand instrument cluster type, not all of themessages will display or be available. Certain messages may be abbreviated orshortened depending upon which clustertype you have.
Press the OK button to acknowledge andremove some messages from the informationdisplay. Other messages will be removedautomatically after a short time.
Certain messages need to be confirmedbefore you can access the menus.
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Information DisplaysE222314
Do not place metal objects, for exampleremote controls, coins and candy wrappers,on or near the charging area when charginga device. Metal objects may heat up anddegrade the charging performance.
Note:The rate of charge, or charging power,is controlled by the device. During charging,the device and the charger may heat up, thisis normal. If the battery gets hotter thanusual, the charger may stop charging.
The charging area is on the center consoleor lower instrument panel. See CenterConsole (page 189).
You can charge a device if the vehicle is offwhen in accessory mode or if SYNC is on.
To begin charging, place the device on thecenter of the charging surface with thecharging side down. The charging stops afteryour device reaches a full charge.
Note:If the system detects a foreign objector if the device is misaligned on the chargingarea, a message appears in the display.
DescriptionBehaviorMessage
This message appears when wireless chargingbegins.Message on screen display or pop-up window.Wireless Charger Active
The system stops charging your device if thesystem detects the phone is misaligned, or aforeign metal object is on the chargingsurface.
Pop-up window.
Charging Terminated
Phone misaligned or object between phoneand charger detected. Correct the conditionto resume charging.
FCC ID: L2C0066T
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Auxiliary Power PointsE250812