Page 517 of 649

6. Your phone may prompt you to give thesystem permission to access information.To check your phone’s compatibility, seeyour phone’s manual or visit the website.
Alternatively, to add a phone, select:
Menu Item
Add Phone
Then select:
Discover Other Bluetooth Devices
1. Follow the on-screen instructions.
2. Select your phone's name when itappears on the touchscreen.
3. Confirm that the six-digit numberappearing on your phone matches thesix-digit number on the touchscreen.
4. The touchscreen indicates when thepairing is successful.
5. Your phone may prompt you to give thesystem permission to access information.To check your phone’s compatibility, seeyour phone’s manual or visit the website.
Other features, such as text messaging usingBluetooth and automatic phonebookdownload, are phone-dependent features.
Once you have connected a device you canadjust the following options.
To check your phone’s compatibility, seeyour phone’s manual or visit the website:
Website
owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca
Once you have connected a device you canadjust the following options.
Action and DescriptionMenu Item
View Devices
You can then select:
You can add a Bluetooth-enabled device by following the steps in the previous table.Add a Bluetooth Device
You can select a phone by touching the name of the phone on the screen. You then have the following options:
Depending on the status of the device, you can select either of these options to interact with the selecteddevice.Connect
514
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 518 of 649
Action and DescriptionMenu Item
Disconnect
Allows you to select this device to be your preferred device.Make Primary
Removes the selected device from the system.Delete
Pressing the info icon next to the devicename allows you to see phone or deviceinformation.
Action and DescriptionMenu Item
Manage Contacts
You can then select:
Enable this option to have SYNC 3 periodically re-download your phonebook to keep your contact list up todate.Auto-Download Contacts
Choose how you would like the system to display your contacts. You can choose:Sort By:
Last NameFirst Name
Select this option to re-download your contact list manually.Re-download Contacts
Select this option to delete the in vehicle contact list. Deleting the in vehicle list does not erase the contactlist on the connected phone.Delete Contacts
515
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 519 of 649
Action and DescriptionMenu Item
Set Phone Ringtone
You can then select:
No sound plays when a call comes to your phone.No Ringtone
The currently selected ringtone on your phone plays when you receive a call. This option may not be availablefor all phones. If this option is available, it is the default setting.Use Phone Ringtone
You can also select one of the three available ringers.
Action and DescriptionMenu Item
Text Messaging
You can then select:
No sound plays when a message comes to your phone.No Alert (Silence)
You can select one of the three available notification sounds.
When enabled, a voice prompt alerts you when you receive a new message.Voice Readout
516
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 520 of 649

You can enable and disable the following options as well:
Action and DescriptionMenu Item
When enabled, vehicle audio (such as radio or apps) is muted for the duration of the phone call even whenthe phone call is in privacy.Mute Audio in Privacy
When enabled, an alert displays that your phone is roaming when you attempt to place a call.Roaming Warning
When enabled, a message displays when the battery on your phone is running low.Low Battery Notification
911 Assist
Note:This service is only available in theUnited States and Canada.
Select this button to modify the on or offsetting for this feature. If the mobile phone’scontacts have been downloaded, you canadjust the following option:
Action and DescriptionMenu Item
You can select up to two numbers from your mobile device's phonebook as emergency contacts for quickaccess at the end of the 911 Assist call process.Set Emergency Contacts
Radio
This button is available if a Radio source suchas AM or FM is the active media source.Pressing the button allows you to access thefollowing features:
517
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 526 of 649

Action and DescriptionMenu Item
Updating Mobile Apps…Up-To-DateUpdate Needed
The system is trying to receive an update.No update is required.The system has detected a new apprequiring authorization or a generalpermissions update is required.
Select this button if an update is required andyou want to request this update manually. Forexample, when your mobile device is connectedto a Wi-Fi hotspot, select:
Request Update
Request Update
Grant or deny permissions to all apps at once.All Apps
Grant or deny an individual app particular permissions. App permissions are organized into groups. By pressingthe info book icon, you can see which signals are included in each group.There may also be SYNC 3enabled apps listed underthese options.
Note:Ford Motor Company is notresponsible or liable for any damages or lossof privacy relating to usage of an app, ordissemination of any vehicle data that youapprove Ford Motor Company to provide toan app.
General
Access and adjust the system settings, voicefeatures, as well as phone, navigation andwireless settings.
523
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 532 of 649

Menu Item
Enable this option to remove additional voice prompts and confirmations.Advanced Mode
Enable this option to have the system confirm a contacts name with you beforemaking a call.Phone Confirmation
Enable this option to have the system display a list of available voice commandswhen the voice button is pressed.Voice Command List
Personal Profiles
You can personalize positional settings suchas seats and mirrors, as well asnon-positional settings such as radio,navigation, driver assist and system settings.You can use this menu to edit, link, unlink,and rename a keyfob. You can also deleteany personal profiles.
Note:Deleting a profile will permanentlydelete all of your personalized settings andyour linked keyfob.
Note:Deleting a profile will not delete yoursaved preset positions. You can still use thememory button to recall your pre-set positionsettings.
Master Reset
Upon a Master Reset, all Personal Profiles,linked keyfobs, and personalized settingsare deleted permanently and the PersonalProfiles feature is turned off automatically.Once this is done, you must opt into PersonalProfiles to create the first Drive Profile.
Valet Mode
Valet mode allows you to lock the system.No information is accessible until the systemis unlocked with the correct PIN.
When you select valet mode a pop upappears informing you that a four digit codemust be entered to enable and disable valetmode. You can use any PIN you chose butyou must use the same PIN to disable valetmode. The system asks you to input thecode.
Note:Personal Profiles are temporarilydisabled when Valet Mode is enabled.
Note:If the system is locked and you cannotremember the PIN, please contact theCustomer Relationship Center.
United States: 1-800-521-4140Canada: 1-800-387-9333
529
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 533 of 649

To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is not able todownload my phonebook.
530
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3
Page 534 of 649

Cell phone issues
Possible solutionPossible causeIssue
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Limitations on your cell phone's capab-ility.
The system says "Phone-book downloaded" but mySYNC 3 phonebook isempty or is missingcontacts.
If the missing contacts are stored on your SIM card, move them toyour cell phone's memory.
You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am having troubleconnecting my cell phoneto SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.Try deleting your device from SYNC 3 and deleting SYNC from yourdevice, then trying again.
531
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3