
Following a Vehicle
WARNING: When following a vehicle,your vehicle does not always deceleratequickly enough to avoid a crash withoutdriver intervention. Always apply thebrakes when necessary. Failing to do somay result in a crash, serious injury ordeath.
WARNING: Adaptive cruise controlonly warns of vehicles detected by theradar sensor. In some cases there may beno warning or a delayed warning. Youshould always apply the brakes whennecessary. Failure to do so may result in acrash, serious injury or death.
Note:When you are following a vehicle andyou switch on a direction indicator, adaptivecruise control may provide a small temporaryacceleration to help you pass.
Note:The brakes may emit noise whenapplied by the system.
When a vehicle ahead of you enters thesame lane or a slower vehicle is ahead in thesame lane, the vehicle speed adjusts tomaintain a preset gap distance. A vehiclegraphic illuminates in the instrument cluster.
Your vehicle maintains a consistent gap fromthe vehicle ahead until:
•The vehicle in front of you accelerates toa speed above the set speed.
•The vehicle in front of you moves out ofthe lane you are in.
•You set a new gap distance.
The system applies the brakes to slow yourvehicle to maintain a safe gap distance fromthe vehicle in front. The system only applieslimited braking. You can override the systemby applying the brakes.
If the system determines that its maximumbraking level is not sufficient, an audiblewarning sounds when the system continuesto brake. A red warning bar displays on thewindshield and you must take immediateaction.
Following a Vehicle to a Complete Stop
If your vehicle follows a vehicle to a completestop and remains stationary for less thanthree seconds, your vehicle accelerates froma stationary position to follow the vehicleahead.
If your vehicle follows a vehicle to a completestop and remains stationary for more thanthree seconds, press RES+ or the acceleratorpedal to follow the vehicle ahead.
Setting the Gap Distance
Note:The gap setting is time dependent andtherefore the distance adjusts with yourvehicle speed.
Note:It is your responsibility to select a gapappropriate to the driving conditions.
You can decrease or increase the distancebetween your vehicle and the vehicle in frontby pressing the gap control.
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Cruise Control

Setup
The system is designed to be used with awide variety of trailers. However there aresome trailers that do not have a propersurface and location to mount the sticker.These trailers are not supported. Attemptsto place the sticker on a surface that doesnot meet the sticker placement requirementlisted in Step 3 of the setup instruction orentering inaccurate measurements toproceed through setup can result in impropersystem function.
Accurate measurements are critical to correctsystem function. If you need to checkmeasurements entered or change them youcan access them through the trailer menusin the instrument cluster. Choose the optionto change the sticker from the change trailersettings menu. It is not necessary to removethe sticker if you are just reviewing orchanging measurements.
The following menu warnings or difficultiesmay occur during setup. Tips to resolve themare listed below.
Note:If you still experience issues with thesystem's ability to detect the sticker, see theinformation in the next section regardingsticker lost during system operation.
Measurement A has reached maximum orminimum value:
•The system is designed to work withdrawbars that have a bumper to hitch ballcenter measurement of 4 in (10 cm) to11 in (28 cm) when installed. Do notattempt to use drawbars that have alength outside this range as the systemperformance will be degraded and couldcause improper system function.
•Make sure that the measurement beingmade is the horizontal distance only frombumper and the hitch ball center. Astraight line distance that includes anyvertical rise or drop will increase themeasurement and make it inaccurate.Inaccurate measurements will degradesystem performance and could causeimproper system function. See step 4 ofthe setup instruction to reviewmeasurement instructions.
Measurement B has reached maximum orminimum value:
•Make sure that the sticker placementinstruction in step 3 of the setup hasbeen followed. Stickers placed outsidethe allowed zone will adversely affect thesystem performance and could causeimproper feature function.
•Make sure that the measurement beingmade is the horizontal distance only fromcenter of sticker to the hitch ball center.A straight line distance that includes anyvertical rise or drop will increase themeasurement and cause an inaccuratevalue to be entered into the system. Seestep 4 of the setup for additionalmeasurement instructions.
Measurement C has reached maximum orminimum value:
•Make sure that the sticker placementinstructions in step 3 of the setup havebeen followed. Stickers placed outsidethe allowed zone will adversely affect thesystem performance and could causeimproper feature function. If you havemet all the criteria for sticker placementand you see this message this sticker is
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Towing

WARNING: Do not disconnect thebattery during recreational towing. Itprevents the transfer case from shiftingproperly and may cause the vehicle to roll,even if the transmission is in park (P).
WARNING: Shifting the transfer caseto its neutral position for recreationaltowing may cause the vehicle to roll, evenif the transmission is in park (P). It mayinjure the driver and others. Make sure youpress the foot brake and the vehicle is ina secure, safe position when you shift toneutral (N).
Note:Failing to put the transfer case in itsneutral position can damage vehiclecomponents.
Note:You can check four-wheel-downtowing status at any time by opening thedriver's door or turning the ignition to theaccessory or on position. A messageappears in the information display confirmingyour vehicle is in neutral tow.
To exit four-wheel-down towing and returnthe transfer case to its 2H position:
1. With your vehicle still properly securedto the tow vehicle, press the brake pedaland start the engine.
2. Switch your vehicle off by pressing theengine START/STOP button once.
3.Place your vehicle in accessory mode bypressing the start button once withoutpressing the brake pedal.
4. Press the brake pedal.
5.Place the transmission back into park (P).
6. Release the brake pedal.
Note:If completed successfully, theinformation display shows 2H and NeutralTow Disabled.
Note:If the indicator light and message donot display, you must perform the procedureagain from the beginning.
Note:You may hear an audible noise as thetransfer case shifts out of its neutral position,this is normal.
Note:If Shift Delayed Pull Forward displaysin the instrument cluster, transfer case geartooth blockage is present. See theinstructions following this section.
7.Apply the parking brake, then disconnectyour vehicle from the tow vehicle.
8. Release the parking brake, start theengine, and shift the transmission intodrive (D) to make sure the transfer caseis out of the neutral tow position.
9.If the transfer case does not successfullyshift out of neutral (N), set the parkingbrake until you can have your vehicleserviced.
Resolving the Shift Delayed Pull Forwardor To Exit 4x4 LOW Shift to N Message
If the instrument cluster displays thesemessages, perform the following:
1. Press and hold the brake pedal.
2.Put the transmission into neutral (N), thenstart the engine.
3. With the engine running, shift thetransmission into drive (D) and let thevehicle roll forward, up to 3 ft (1 m). Youmay hear an audible noise as the transfercase shifts out of its neutral position. Thisis normal.
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Towing

4.Make sure the instrument cluster displaysNeutral Tow Disabled.
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Towing

From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scroll tothe following message.
Settings
Press the right arrow button,then from this menu scroll tothe following message.
Vehicle
Press the right arrow button,then from this menu scroll tothe following message.
Oil Life
Press and hold the OK buttonuntil the instrument clusterdisplays the followingmessage.
Hold OK toReset
Reset Successful
When the oil change indicatorresets the instrument clusterdisplays 100%.
Remaining Life
{00}%
Action and descriptionMessage
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK
WARNING: Do not remove thecoolant reservoir cap when the coolingsystem is hot. Wait 10 minutes for thecooling system to cool down. Cover thecoolant reservoir cap with a thick cloth toprevent the possibility of scalding andslowly remove the cap. Failure to followthis instruction could result in personalinjury.
WARNING: Do not put coolant in thewindshield washer reservoir. If sprayed onthe windshield, coolant could make itdifficult to see through the windshield.
WARNING: To reduce the risk ofpersonal injury, make sure the engine iscool before unscrewing the coolantpressure relief cap. The cooling system isunder pressure. Steam and hot liquid cancome out forcefully when you loosen thecap slightly.
WARNING: Do not add coolantfurther than the MAX mark.
When the engine is cold, check theconcentration and level of the coolant at theintervals listed in the scheduled maintenanceinformation. See Scheduled Maintenance(page 552).
Note:Make sure that the coolant level isbetween the MIN and MAX marks on thecoolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
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Maintenance

CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS
WARNING: Do not use chemicalsolvents or strong detergents whencleaning the steering wheel or instrumentpanel to avoid contamination of the airbagsystem.
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces. See Cleaning Leather Seats (page388).
Clean the instrument panel and cluster lenswith a clean, damp and soft cloth, then usea clean, dry and soft cloth to dry these areas.
•Avoid cleaners or polishes that increasethe gloss of the upper portion of theinstrument panel. The dull finish in thisarea helps protect you from undesirablewindshield reflection.
•Do not use any household cleaningproducts or glass cleaners as these maydamage the finish of the instrumentpanel, interior trim and cluster lens.
•Wash or wipe your hands clean if youhave been in contact with certainproducts such as insect repellent andsuntan lotion to avoid possible damageto the interior painted surfaces.
•Do not allow air fresheners and handsanitizers to spill onto interior surfaces.If a spill occurs, wipe off immediately.Your warranty may not cover thesedamages.
If a staining liquid like coffee or juice hasbeen spilled on the instrument panel or oninterior trim surfaces:
1.Wipe up spilled liquid using a clean, softcloth as quickly as possible.
2. Use Motorcraft Premium Leather andVinyl Cleaner or a commercially availableleather cleaning product for automotiveinteriors. Test any cleaner or stainremover on an inconspicuous area.
3. Alternatively, wipe the surface with aclean, soft cloth and a mild soap andwater solution. Dry the area with a clean,soft cloth.
4.If necessary, apply more soap and watersolution or cleaning product to a clean,soft cloth and press it onto the soiledarea. Allow this to set at roomtemperature for 30 minutes.
5. Remove the soaked cloth, then with aclean, damp cloth, use a rubbing motionfor 60 seconds on the soiled area.
6. Dry the area with a clean, soft cloth.
CLEANING LEATHER SEATS
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces.
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Vehicle Care

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

Location of the Spare Tire and Tools.............415Tire Change Procedure.....................................416
Changing the 12V Battery..........................373Battery Management System..........................375
Changing the Engine Air Filter...................381Changing the Wiper Blades.......................376Checking MyKey System Status.................70MyKey Distance.....................................................70Number of Admin Keys.......................................70Number of MyKeys...............................................70
Checking the Wiper Blades.......................375Childminder Mirror........................................108Child Restraint and SeatbeltMaintenance..................................................49Child Restraint Positioning............................37Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................39Left-Hand Side.......................................................39Right-Hand Side....................................................39
Cleaning Leather Seats..............................388Cleaning Products........................................382Materials...............................................................382
Cleaning the Engine....................................385Cleaning the Exterior...................................383Cleaning the Headlamps..................................383Exterior Chrome Parts.......................................384Exterior Plastic Parts..........................................384
Stripes or Graphics.............................................384Underbody...........................................................384Under Hood.........................................................384
Cleaning the Instrument Panel andInstrument Cluster Lens...........................388Cleaning the Interior....................................386Cleaning Black Label or PresidentialInterior..............................................................386
Cleaning the Wheels...................................389Cleaning the Windows and WiperBlades...........................................................385Clearing All MyKeys.......................................70Climate Control...............................................151Climate Controlled Seats............................179Ventilated Seats...................................................179
Coolant CheckSee: Engine Coolant Check............................366
Crash Sensors and Airbag Indicator.........60Creating a MyKey...........................................69Programming and Changing ConfigurableSettings...............................................................69
Cross Traffic Alert.........................................276Blocked Sensors.................................................279Switching the System Off and On..................279System Errors......................................................279System Lights, Messages and AudibleAlerts.................................................................279System Limitations.............................................279
Using the Cross Traffic Alert System.............276
Cruise Control.................................................90Principle of Operation.......................................256Type One................................................................90Type Two..................................................................91
Cruise controlSee: Using Cruise Control...............................256
Customer Assistance...................................334
D
Data Recording................................................10Event Data Recording...........................................10Service Data Recording.......................................10
Daytime Running Lamps...............................98Type One - Conventional(Non-Configurable)..........................................98Type Two - Configurable....................................99
Direction Indicators.......................................101Lane Change.........................................................101
Doors and Locks.............................................72Drive Mode Control.....................................285Lincoln Drive Modes..........................................285
Driver Alert.....................................................265Using Driver Alert...............................................266
Driver and Passenger Airbags....................53Children and Airbags...........................................54
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Index