
Getting Assistance Outside the U.S. andCanada.........................................................277Getting the Services You Need................273Away From Home...............................................273
Global Opening and Closing.......................97Closing the Windows...........................................97Opening the Windows.........................................97
H
Hazard Flashers...........................................265Headlamp AdjustingSee: Adjusting the Headlamps........................313
Headlamp Exit Delay.....................................90Head Restraints.............................................149Adjusting the Head Restraint...........................150Tilting Head Restraints .......................................151
Heated Seats..................................................157Front Seats............................................................157Rear Seats.............................................................158
Heated Windows and Mirrors....................146Heated Exterior Mirrors.....................................146Heated Rear Window.........................................146Windshield Wiper De-icer..................................147
HeatingSee: Climate Control...........................................143
High Voltage Battery Cut-Off Switch.......192
High Voltage Battery.....................................191General Information.............................................191
Hints on Controlling the InteriorClimate..........................................................145Defogging the Side Windows in ColdWeather.............................................................146General Hints........................................................145Quickly Cooling the Interior..............................146Quickly Heating the Interior.............................146Recommended Settings for Cooling..............146Recommended Settings for Heating..............146
Hints on Driving With Anti-LockBrakes..........................................................200Home Screen................................................389Hood LockSee: Opening and Closing the Hood............300
Hybrid Vehicle Frequently AskedQuestions......................................................176Hybrid Vehicle Operation............................173Battery:...................................................................174Braking:..................................................................175Driving:...................................................................173Driving to Optimize Fuel Economy.................175Engine:....................................................................174Starting:..................................................................173Stopping:................................................................173Transmission Operation:....................................174
I
In California (U.S. Only)...............................274Information Display Control.........................84Information Displays......................................112General Information.............................................112
Information Messages..................................123Active Park............................................................124Adaptive Cruise Control....................................124Adaptive Headlamps..........................................125AdvanceTrac™.......................................................125Airbag.....................................................................126Alarm......................................................................126Automatic Engine Shutdown............................126Battery and Charging System (12 volt)...........127Battery and Charging System (HighVoltage)..............................................................127Blind Spot Information and Cross Traffic AlertSystem...............................................................128Doors and Locks..................................................128Driver Alert............................................................129Fuel.........................................................................129Hill Start Assist.....................................................130Keys and Intelligent Access.............................130Lane Keeping System........................................132Maintenance.........................................................132MyKey.....................................................................134Park Aid..................................................................135
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

M
Maintenance..................................................300General Information...........................................300
Memory Function..........................................155Easy Entry and Exit Feature..............................156Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob.......156Saving a PreSet Position...................................155
Message CenterSee: Information Displays..................................112
MirrorsSee: Heated Windows and Mirrors.................146See: Windows and Mirrors.................................96
Mobile Communications Equipment...........14Moonroof..........................................................101Bounce-Back........................................................103Opening and Closing the Moonroof..............102
Motorcraft Parts............................................359MyKey Troubleshooting................................66MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................426cityseeker.............................................................435Destination Mode...............................................427
Map Mode............................................................426Navigation Map Updates..................................436Navigation Menu................................................432SiriusXM Traffic and Travel Link......................436SYNC AppLink.....................................................435Waypoints.............................................................434
Normal Scheduled Maintenance..............494
O
Oil Change Indicator Reset........................304Oil CheckSee: Engine Oil Check......................................303
Opening and Closing the Hood...............300Ordering Additional Owner'sLiterature......................................................279Obtaining a French Owner’s Manual............279
Overhead Console........................................167
P
Parking Aids...................................................210Principle of Operation........................................210
Passive Anti-Theft System............................79SecuriLock..............................................................79
PATSSee: Passive Anti-Theft System........................79
Perchlorate........................................................12
Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone...............................................................418During a Phone Call...........................................423Making Calls........................................................422Pairing Your Cell Phone for the FirstTime....................................................................418Phone Menu.........................................................419Receiving Calls....................................................423Smartphone Connectivity................................425Text Messaging...................................................424
Post-Crash Alert System.............................270Power Decklid..................................................73Obstacle Detection...............................................74Opening and Closing the Power Decklid.......73Resetting the Power Decklid..............................74
Power Door LocksSee: Locking and Unlocking..............................68
Power Seats.....................................................151Four-Way Power Lumbar...................................153Multi-Contour Front Seats With Active Motion.............................................................................153Power Lumbar......................................................153
Power Windows..............................................96Accessory Delay...................................................97Bounce-Back..........................................................96One-Touch Down..................................................96
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

One-Touch Up.......................................................96Window Lock..........................................................97
Pre-Collision Assist......................................249Using the Pre-Collision Assist System..........249
Protecting the Environment..........................16
R
Rear Parking Aid............................................210Obstacle Distance Indicator..............................211
Rear Seat Armrest.........................................160Armrest pass-through........................................160
Rear Seats.......................................................156Rear View Camera.......................................223Using the Rear View Camera System...........223
Rear View CameraSee: Rear View Camera....................................223
Refueling.........................................................182Fuel Filler Door Manual Override Lever........185System Warnings.................................................184
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................147Automatic Settings..............................................147
Repairing Minor Paint Damage.................324Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................280Reporting Safety Defects (U.S. Only).......279Roadside Assistance...................................264Vehicles Sold in Canada: Getting RoadsideAssistance.......................................................265Vehicles Sold in Canada: Roadside AssistanceProgram Coverage........................................265Vehicles Sold in Canada: Using RoadsideAssistance.......................................................265Vehicles Sold in the United States: GettingRoadside Assistance.....................................264Vehicles Sold in the United States: UsingRoadside Assistance.....................................264
Roadside Emergencies...............................264Running-InSee: Breaking-In.................................................262
Running Out of Fuel......................................181Refilling With a Portable Fuel Container........181
S
Safety Canopy™...............................................53Safety Precautions........................................179Scheduled Maintenance Record..............499Scheduled Maintenance............................489Seatbelt Extension.........................................45Seatbelt Height Adjustment..........................41Seatbelt Reminder..........................................42Belt-Minder™...........................................................42
Seatbelts...........................................................36Principle of Operation..........................................36
Seatbelt Warning Lamp and IndicatorChime...............................................................41Conditions of operation......................................42
Seats.................................................................149Security..............................................................79Settings...........................................................448911 Assist...............................................................455Ambient Lighting................................................464Bluetooth..............................................................450Clock......................................................................450Display...................................................................466General..................................................................461Media Player........................................................449Mobile Apps........................................................460Navigation............................................................457Phone.....................................................................451
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

Body.......................................................................325Brakes...................................................................326Cooling system...................................................326Engine...................................................................326Fuel system..........................................................326General.................................................................325Miscellaneous.....................................................326Removing Vehicle From Storage...................326Tires.......................................................................326
VentilationSee: Climate Control...........................................143
VINSee: Vehicle Identification Number...............360
Voice Control...................................................83
W
Warning Lamps and Indicators..................107Adaptive Cruise Control Indicator...................107Anti-Lock Brake System Warning Lamp........107Auto Hold Active.................................................107Auto Hold Unavailable.......................................107Automatic Headlamp High BeamIndicator.............................................................107Battery....................................................................108Blind Spot Monitor..............................................108Brake System.......................................................108Cruise Control Indicator....................................108
Direction Indicator..............................................108Door Ajar...............................................................108EcoSelect..............................................................108Electric Park Brake..............................................108Engine Oil..............................................................109Engine or Motor Coolant Temperature..........109Fasten Seatbelt Warning Lamp.......................109Front Airbag..........................................................109Grade Assist.........................................................109Headlamp High Beam Indicator......................109Heads Up Display...............................................109Hood Ajar..............................................................109Lane Keeping Aid................................................109Low Fuel Level Warning Lamp.........................109Low Tire Pressure Warning Lamp...................109Low Washer Fluid Level Warning Lamp.........110Parking Lamps.......................................................110Powertrain Fault....................................................110Ready to Drive......................................................110Service Engine Soon...........................................110Stability Control......................................................111Stability Control Off...............................................111Stop Safely..............................................................111Trunk Ajar................................................................111
Washer Fluid Check.....................................310WashersSee: Cleaning the Exterior................................319See: Wipers and Washers..................................85
Waxing............................................................320Welcome Lighting...........................................93Wheels and Tires.........................................328Technical Specifications...................................356
Windows and Mirrors.....................................96Windshield Washers......................................86Windshield Wipers.........................................85Intermittent Wipe..................................................85Speed Dependent Wipers..................................85
Wiper BladesSee: Checking the Wiper Blades....................312
Wipers and Washers......................................85
569
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index