2018 LINCOLN MKZ HYBRID USB

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
481
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
482
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Recycled Coolant...............................................306Severe Climates..................................................307
Engine Emission Control.............................187Engine ImmobilizerSee: Passive Anti-Theft System........................79
Engine Oil Check..........................................303Adding Engine Oil..............................................303
Engine Oil Dipstick.......................................303Engine Specifications..................................358Entertainment.................................................401AM/FM Radio.......................................................403Apps........................................................................414Bluetooth Stereo or USB...................................412CD (If equipped)....................................................411HD Radio™ Information (If Available)..............407SiriusXM® Satellite Radio (If Activated).........403Sources.................................................................402Supported Media Players, Formats andMetadata Information.....................................414USB Ports...............................................................414
Environment......................................................16EPBSee: Electric Parking Brake.............................200
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors................................................97Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98Blind Spot Monitor..............................................100Fold-Away Exterior Mirrors.................................98Heated Exterior Mirrors.......................................99Integrated Blind Spot Mirrors............................99Lincoln Welcome Mat..........................................99Memory Mirrors.....................................................99Power Exterior Mirrors.........................................97Signal Indicator Mirrors.......................................99
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using Seatbelts During Pregnancy..................37
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................328
Floor Mats......................................................263Front Parking Aid............................................211Obstacle Distance Indicator.............................212
Front Passenger Sensing System..............50Fuel and Refueling........................................179Fuel Consumption.........................................185Calculating Fuel Economy................................185Filling the Fuel Tank............................................185
Fuel Filler Funnel Location..........................181Fuel Filter.........................................................310
Fuel Quality.....................................................179Choosing the Right Fuel....................................179Fuel Freshness Mode........................................180
Fuel Shutoff...................................................265Fuses................................................................281Fuse Specification Chart.............................281Passenger Compartment Fuse Panel...........292Power Distribution Box......................................281
G
Garage Door OpenerSee: Universal Garage Door Opener..............161
Gauges.............................................................104Left Information Display.....................................105Right Information Display..................................106
GearboxSee: Transmission...............................................194
General Information on RadioFrequencies...................................................57Intelligent Access..................................................57
General Maintenance Information...........489Multi-point Inspection........................................492Owner Checks and Services............................491Protecting Your Investment.............................489Why Maintain Your Vehicle?............................489Why Maintain Your Vehicle at YourDealership?......................................................489
562
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

What to do when a Tire Is Punctured...........330
TiresSee: Wheels and Tires......................................328
Towing a Trailer............................................260Towing Points.................................................271Installing the Recovery Hook...........................271Recovery Hook Location...................................271
Towing the Vehicle on Four Wheels.......260Emergency Towing............................................260Recreational Towing..........................................260
Towing.............................................................260Traction Control............................................205Principle of Operation.......................................205
Transmission Code Designation...............361Transmission...................................................194Transporting the Vehicle.............................271Type Approvals.............................................555RF Certification Logos for Tire PressureMonitoring Sensor(s).....................................555
U
Under Hood Overview.................................301Unique Driving Characteristics..................173Universal Garage Door Opener.................161HomeLink Wireless Control System................161
USB Port...........................................................371
Using Adaptive Cruise Control.................227Automatic Cancellation......................................231Blocked Sensor...................................................232Canceling the Set Speed..................................231Changing the Set Speed..................................230Detection Issues..................................................231Following a Vehicle...........................................229Following a Vehicle to a CompleteStop...................................................................229Hilly Condition Usage........................................231Overriding the Set Speed................................230Park Brake Application......................................231Resuming the Set Speed...................................231Setting the Adaptive Cruise Speed...............228Setting the Adaptive Cruise Speed When YourVehicle is Stationary......................................228Setting the Gap Distance.................................229Switching Adaptive Cruise Control Off..........231Switching Adaptive Cruise Control On.........228Switching to ECO Cruise..................................234Switching to Normal Cruise Control..............234System Not Available........................................232
Using Cruise Control...................................226Switching Cruise Control Off...........................227Switching Cruise Control On...........................226Switching to ECO Cruise..................................227
Using MyKey With Remote StartSystems..........................................................66
Using Snow Chains......................................349Using Stability Control................................208Using Summer Tires....................................349Using Traction Control................................205Switching the System Off.................................205System Indicator Lights and Messages.......205Using a Switch....................................................205Using the Information Display Controls.......205
Using Voice Recognition............................390Audio Voice Commands...................................392Climate Voice Commands................................393Mobile App Voice Commands........................398Navigation Voice Commands.........................396Phone Voice Commands..................................393SiriusXM Traffic and Travel Link VoiceCommands......................................................398Voice Settings Commands..............................399
Utilizing the Mediation/Arbitration Program(Canada Only).............................................276
V
Vehicle Care...................................................318General Information............................................318
Vehicle Certification Label.........................360Vehicle Identification Number..................360Vehicle Storage............................................325Battery...................................................................326
568
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index