2018 LINCOLN MKZ HYBRID CD player

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
481
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Recycled Coolant...............................................306Severe Climates..................................................307
Engine Emission Control.............................187Engine ImmobilizerSee: Passive Anti-Theft System........................79
Engine Oil Check..........................................303Adding Engine Oil..............................................303
Engine Oil Dipstick.......................................303Engine Specifications..................................358Entertainment.................................................401AM/FM Radio.......................................................403Apps........................................................................414Bluetooth Stereo or USB...................................412CD (If equipped)....................................................411HD Radio™ Information (If Available)..............407SiriusXM® Satellite Radio (If Activated).........403Sources.................................................................402Supported Media Players, Formats andMetadata Information.....................................414USB Ports...............................................................414
Environment......................................................16EPBSee: Electric Parking Brake.............................200
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors................................................97Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98Blind Spot Monitor..............................................100Fold-Away Exterior Mirrors.................................98Heated Exterior Mirrors.......................................99Integrated Blind Spot Mirrors............................99Lincoln Welcome Mat..........................................99Memory Mirrors.....................................................99Power Exterior Mirrors.........................................97Signal Indicator Mirrors.......................................99
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using Seatbelts During Pregnancy..................37
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................328
Floor Mats......................................................263Front Parking Aid............................................211Obstacle Distance Indicator.............................212
Front Passenger Sensing System..............50Fuel and Refueling........................................179Fuel Consumption.........................................185Calculating Fuel Economy................................185Filling the Fuel Tank............................................185
Fuel Filler Funnel Location..........................181Fuel Filter.........................................................310
Fuel Quality.....................................................179Choosing the Right Fuel....................................179Fuel Freshness Mode........................................180
Fuel Shutoff...................................................265Fuses................................................................281Fuse Specification Chart.............................281Passenger Compartment Fuse Panel...........292Power Distribution Box......................................281
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Garage Door OpenerSee: Universal Garage Door Opener..............161
Gauges.............................................................104Left Information Display.....................................105Right Information Display..................................106
GearboxSee: Transmission...............................................194
General Information on RadioFrequencies...................................................57Intelligent Access..................................................57
General Maintenance Information...........489Multi-point Inspection........................................492Owner Checks and Services............................491Protecting Your Investment.............................489Why Maintain Your Vehicle?............................489Why Maintain Your Vehicle at YourDealership?......................................................489
562
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index

One-Touch Up.......................................................96Window Lock..........................................................97
Pre-Collision Assist......................................249Using the Pre-Collision Assist System..........249
Protecting the Environment..........................16
R
Rear Parking Aid............................................210Obstacle Distance Indicator..............................211
Rear Seat Armrest.........................................160Armrest pass-through........................................160
Rear Seats.......................................................156Rear View Camera.......................................223Using the Rear View Camera System...........223
Rear View CameraSee: Rear View Camera....................................223
Refueling.........................................................182Fuel Filler Door Manual Override Lever........185System Warnings.................................................184
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................147Automatic Settings..............................................147
Repairing Minor Paint Damage.................324Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................280Reporting Safety Defects (U.S. Only).......279Roadside Assistance...................................264Vehicles Sold in Canada: Getting RoadsideAssistance.......................................................265Vehicles Sold in Canada: Roadside AssistanceProgram Coverage........................................265Vehicles Sold in Canada: Using RoadsideAssistance.......................................................265Vehicles Sold in the United States: GettingRoadside Assistance.....................................264Vehicles Sold in the United States: UsingRoadside Assistance.....................................264
Roadside Emergencies...............................264Running-InSee: Breaking-In.................................................262
Running Out of Fuel......................................181Refilling With a Portable Fuel Container........181
S
Safety Canopy™...............................................53Safety Precautions........................................179Scheduled Maintenance Record..............499Scheduled Maintenance............................489Seatbelt Extension.........................................45Seatbelt Height Adjustment..........................41Seatbelt Reminder..........................................42Belt-Minder™...........................................................42
Seatbelts...........................................................36Principle of Operation..........................................36
Seatbelt Warning Lamp and IndicatorChime...............................................................41Conditions of operation......................................42
Seats.................................................................149Security..............................................................79Settings...........................................................448911 Assist...............................................................455Ambient Lighting................................................464Bluetooth..............................................................450Clock......................................................................450Display...................................................................466General..................................................................461Media Player........................................................449Mobile Apps........................................................460Navigation............................................................457Phone.....................................................................451
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index