2018 LINCOLN MKC USB port

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 397).The file format is not supported by SYNC3.
Update media index. See Settings (page 438).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Driving Hints..................................................250Driving Through Water................................251DRLSee: Daytime Running Lamps...........................90
E
Economical Driving......................................250Electric Parking Brake..................................187Applying the electric parking brake...............187Applying the electric parking brake when thevehicle is moving............................................188Battery With No Charge....................................189Releasing the electric parking brake.............188
Electromagnetic Compatibility...................513Emission Law...................................................171Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..............172Tampering With a Noise Control System.......171
End User License Agreement....................518VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .....................................518
Engine Block Heater....................................160Using the Engine Block Heater.......................160
Engine Coolant Check.................................291Adding Engine Coolant....................................292Checking the Engine Coolant..........................291Recycled Engine Coolant.................................293
Severe Climates.................................................293What You Should Know About Fail-SafeCooling.............................................................293
Engine Emission Control..............................171Engine ImmobilizerSee: Passive Anti-Theft System........................76
Engine Oil Check.........................................289Adding Engine Oil..............................................290
Engine Oil Dipstick......................................289Engine Specifications - 2.0L/2.0LEcoBoost™....................................................344Drivebelt Routing................................................344
Engine Specifications - 2.3L/2.3LEcoBoost™....................................................345Drivebelt Routing................................................345
Entertainment................................................397AM/FM Radio.......................................................400Apps.........................................................................411Bluetooth Stereo or USB..................................409CD (If equipped)..................................................408HD Radio™ Information (If Available)..............404SiriusXM® Satellite Radio (If Activated).........400Sources.................................................................399Supported Media Players, Formats andMetadata Information......................................411USB Ports...............................................................411
Environment......................................................16
EPBSee: Electric Parking Brake...............................187
Essential Towing Checks............................246Before Towing a Trailer.....................................247Hitches..................................................................246Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................247Safety Chains......................................................246Trailer Brakes.......................................................246Trailer Lamps.......................................................246When Towing a Trailer.......................................247
Event Data RecordingSee: Data Recording.............................................10
Export Unique Options...................................15Exterior Mirrors................................................96Auto-Dimming Feature........................................98Auto-Folding Mirrors............................................97Blind Spot Monitor................................................99Fold-Away Exterior Mirrors.................................97Heated Exterior Mirrors.......................................98Integrated Blind Spot Mirrors............................98Lincoln Welcome Mat..........................................98Memory Mirrors.....................................................98Power Exterior Mirrors.........................................96Signal Indicator Mirrors.......................................98
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
Index

U
Under Hood Overview................................287Unique Driving Characteristics...................161Universal Garage Door Opener................149HomeLink Wireless Control System...............149
USB Port..........................................................367Using Adaptive Cruise Control..................210Automatic Cancellation......................................213Blocked Sensor...................................................215Canceling the Set Speed..................................213Changing the Set Speed...................................213Detection Issues..................................................214Following a Vehicle..............................................211Hilly Condition Usage........................................213Overriding the Set Speed.................................212Resuming the Set Speed...................................213Setting the Adaptive Cruise Speed.................211Setting the Gap Distance..................................212Switching Adaptive Cruise Control Off..........213Switching Adaptive Cruise Control On..........210Switching to Normal Cruise Control...............216System Not Available.........................................215
Using All-Wheel Drive...................................181Driving in Special Conditions With All-WheelDrive....................................................................181
Using Cruise Control...................................209Switching Cruise Control Off............................210
Switching Cruise Control On...........................209
Using MyKey With Remote StartSystems..........................................................62Using Snow Chains.......................................331Using Stability Control.................................196Using Traction Control.................................193Switching the System Off..................................193System Indicator Lights and Messages.........193Using a Switch......................................................193Using the Information Display Controls.........193
Using Voice Recognition............................387Audio Voice Commands...................................389Climate Voice Commands...............................390Mobile App Voice Commands........................395Navigation Voice Commands..........................393Phone Voice Commands..................................390SiriusXM Traffic and Travel Link VoiceCommands......................................................395Voice Settings Commands..............................396
Utilizing the Mediation/Arbitration Program(Canada Only).............................................263
V
Vehicle Care..................................................305General Information...........................................305
Vehicle Certification Label.........................348Vehicle Identification Number..................348
Vehicle Storage..............................................313Battery....................................................................314Body........................................................................313Brakes.....................................................................314Cooling system....................................................314Engine.....................................................................313Fuel system...........................................................313General...................................................................313Miscellaneous.......................................................314Removing Vehicle From Storage.....................314Tires........................................................................314
VentilationSee: Climate Control...........................................133
VINSee: Vehicle Identification Number...............348
Voice Control....................................................81
W
Warning Lamps and Indicators..................104Adaptive Cruise Control Indicator..................105Airbag Warning Lamp........................................105Anti-Lock Brake System Warning Lamp........105Auto Hold Active.................................................105Auto Hold Unavailable.......................................105Automatic Headlamp High BeamIndicator............................................................105Auto-Start-Stop Indicator...................................105
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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
Index