
Satellite Radio Reception Factors
Potential satellite radio reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage andother material as far away from the antenna as possible.Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage andthunderstorms can interfere with your reception.Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one andthe audio system may mute.Station overload
Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.Satellite radio signal interfer-ence
SiriusXM Satellite Radio Service
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
SiriusXM satellite radio is asubscription-based satellite radio service thatbroadcasts a variety of music, sports, news,weather, traffic and entertainmentprogramming. Your factory-installed SiriusXMsatellite radio system includes hardware anda limited subscription term, which begins onthe date of sale or lease of your vehicle. Seean authorized dealer for availability.
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ActionConditionMessage
Contact SiriusXM at 1-888-539-7474 to resolvesubscription issues.Your satellite service is no longer available.Questions? Call
1-888-539-7474
Use the channel guide to turn off the Lock orSkip function on that station.All the channels in the selected category areeither skipped or locked.None found
Check Channel Guide
No action required.SiriusXM has updated the channels availablefor your vehicle.Subscription Updated
USB PORT (If Equipped)
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against the
use of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices (if supported). See your SYNCinformation.
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GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
Getting to Know Your System
The SYNC 3 system allows you to interactwith a variety of features using thetouchscreen and voice commands. Byintegrating with your Bluetooth-enabledphone, the touchscreen provides easyinteraction with audio, multimedia, climatecontrol, navigation, and your phone's SYNC3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you can simplytouch the item or option that you want toselect. The button changes color when youselect it.
The SYNC 3 layout allows you to quicklyselect the feature you wish to use.
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Cleaning the Touchscreen
You can remove fingerprints with a dry,clean, soft cloth.
If dirt or fingerprints are still on the screen,apply a small amount of alcohol to the clothand try to clean it again.
Note: Do not use detergent or any type ofsolvent to clean the touchscreen.
Note:Do not pour or spray alcohol onto thetouchscreen.
Using Voice Recognition
Using voice commands allows you to keepyour hands on the wheel and focus on whatis in front of you. The system providesfeedback through audible tones, prompts,questions and spoken confirmationsdepending on the situation and the chosenlevel of interaction (voice settings).
The system also asks short questions(confirmation prompts) when it is not sure ofyour request or when there are multiplepossible responses to your request.
When using voice commands, words andicons may appear in the status bar indicatingthe status of the voice command session.See Using Voice Recognition (page 430).
Accessing and Adjusting ModesThrough Your Vehicle InformationDisplay (If Equipped)
You can control some of the SYNC 3 featureson your information display.
You can make the following adjustmentsusing the information display SYNC 3 screen:
InformationOption
Information for current audio playing.Audio
Select source.
View current road and speed limit (if information is available).Navigation
View current route, next turn, time to your destination (depending on cluster level), distance to destination (depending oncluster level), and ability to cancel route.
If you are not on a call, a call can be made by selecting: *Phone
Missed callsOutgoing callsIncoming callsAll callsQuick dial
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PHONE REJECT: Press to end a call or rejectan incoming call.
Note:On some models, SEEK NEXT may becombined with PHONE REJECT and SEEKPREVIOUS may be combined with PHONEACCEPT.
M: Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 85).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power: Switch the audio system on andoff.
•VOL: Control the volume of playingaudio.
•Seek and Tune: Use as you normallywould in audio modes.
•Eject: Eject a CD from the audio system.
•SOURCE or MEDIA: Press repeatedly toadvance through available media modes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 403).
•DISP: Switch the display on or off. Youcan also touch the screen to switch thedisplay back on.
•Temperature, fan and climate controlbuttons: Control the temperature, fanspeed or settings of the climate controlsystem. See Climate Control (page 146).
911 Assist
WARNING: Unless the 911 Assistsetting is set on before a crash, the systemwill not dial for help which could delayresponse time, potentially increasing the riskof serious injury or death after a crash.
WARNING: Do not wait for 911 Assistto make an emergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed response timewhich could increase the risk of serious injuryor death after a crash. If you do not hear 911Assist within five seconds of the crash, thesystem or phone may be damaged ornon-functional.
WARNING: Always place your phonein a secure location in your vehicle so it doesnot become a projectile or get damaged ina crash. Failure to do so may cause seriousinjury to someone or damage the phonewhich could prevent 911 Assist from workingproperly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
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Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call. Ifyou fail to cancel the call, SYNC attemptsto dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, and thenthe occupant(s) in your vehicle is able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately, because not all 911 systems arecapable of receiving this informationelectronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNC systemhas no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation of thefuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to 911operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the most appropriateemergency services. If you do not want todisclose this information, do not switch thefeature on.
Safety Information
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cables outof the way, so they do not interfere withthe operation of pedals, seats,compartments or safe driving abilities.
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For more information on extendedsubscription terms (a service fee is required),the online media player and a list of SiriusXMsatellite radio channels, and other features,please visit www.siriusxm.com in the UnitedStates, www.siriusxm.ca in Canada, or callSiriusXM at 1-888-539-7474.
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company shall not beresponsible for any such programmingchanges.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
The following buttons are available for SiriusXM:
Action and descriptionMenu item
Touch this button to see a list of available stations.Browse
A pop-up appears, allowing you to type in the call numbers of a station.Direct TuneOnce you enter the stations call numbers, you can select:
The system tunes to the station you select.Enter
You exit the pop-up and the current station continues to play.Cancel
You can press the backspace button to delete the previous number.
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In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening to astation broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential station issues
ActionCauseIssues
No action required. This is a broadcast issue.This is poor time alignment by the radio broad-caster.Echo, stutter, skip or repeat in audio.Increase or decrease in audiovolume.
No action required. The reception issue may clearup as you continue to drive.The radio is shifting between analog and digitalaudio.Sound fading or blending in and out.
No action required. This is normal behavior. Waituntil the audio is available.The digital multicast is not available until the HDRadio broadcast is decoded. Once decoded, theaudio is available.
There is an audio mute delay whenselecting HD2 or HD3, multicastpreset or Direct Tune.
No action required. The station is not available inyour current location.The previously stored multicast preset or directtune is not available in your current reception area.Cannot access HD2 or HD3 multicastchannel when recalling a preset orfrom a direct tune.
Fill out the station issue form. *Data service issue by the radio broadcaster.Text information does not matchcurrently playing audio.
Fill out the station issue form. *Data service issue by the radio broadcaster.There is no text information shownfor currently selected frequency.
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