Page 486 of 615
Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
Phone
Pair your Bluetooth enabled phone with thesystem before using the functions inhands-free mode.
Switch on Bluetooth on your device to beginpairing. See your phone’s manual ifnecessary.
483
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 493 of 615

SiriusXM
This button is available if SiriusXM is the
active audio source. Pressing the buttonallows you to access the following features:
Action and DescriptionMenu Item
If you select a category, seek functions only stop on channels in that category.Set Category for Seek
Select to create a personal identification number (PIN), which allows you to lock or unlock channels. Your initialPIN is 1234.Parental Lockout
Select to switch on or off songs, artists or teams alerts or delete an alert or delete all alerts.Edit Alerts
You can also view your satellite radioElectronic Serial Number (ESN) from thisscreen. You need this number whencommunicating with SiriusXM to activate,modify or track your account.
Navigation
You can adjust many of the Navigationpreferences by selecting the followingmenus.
Map Preferences
Action and DescriptionMenu Item
Map Preferences
Then select any of the following:
When this option is active, the system shows 3D renderings of buildings.3D City Model
When enabled, your vehicle’s previously traveled route displays with white dots.Breadcrumbs
490
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 503 of 615

Menu Item
Enable this option to remove additional voice prompts and confirmations.Advanced Mode
Enable this option to have the system confirm a contact's name with you beforemaking a call.Phone Confirmation
Enable this option to have the system display a list of available voice commandswhen you press the voice.Voice Command List
Valet Mode
Valet mode allows you to lock the system.No information is accessible until the systemis unlocked with the correct PIN.
When you select valet mode, a pop upappears informing you that a four digit codemust be entered to enable and disable valetmode. You can use any PIN you chose butyou must use the same PIN to disable valetmode. The system asks you to input thecode.
Note:If the system is locked and you cannotremember the PIN, please contact theCustomer Relationship Center.
For LincolnUnited States: 1-800-521-4140Canada: 1-800-387-9333
LincolnFord
United States: 1-800-521-4140United States andCanada: 1-800-392-3673Canada: 1-800-387-9333
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
500
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 504 of 615

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
501
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 506 of 615
Cell phone issues
Possible solutionPossible causeIssue
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of the device named with yourvehicle make and model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhone from the SYNC 3 systemto activate this settings update.
Your iPhone is now set up to forward incoming text messages toSYNC 3.Repeat these steps for every other SYNC 3 vehicle that you connect.Your iPhone will only forward incoming text messages to SYNC 3 ifthe iPhone is not unlocked in the messaging application.Replying to text messages using SYNC 3 is not supported by iPhone.
503
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 508 of 615

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 440).The file format is not supported by SYNC3.
Update media index. See Settings (page 480).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
505
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 517 of 615
Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected when prompted.
The vehicle’s ignition was not On and in Park or was shifted out ofRun or Park while creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a keyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associated to another profile andan overwrite was declined.
A profile recall was performed while linking a keyfob.
The vehicle’s ignition was not On and in Park, or was shifted out ofRun or Park while linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by Personal Profiles.My personalized settings do not save.A different Personal Profile is active than expected.
514
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3
Page 518 of 615
Personal Profiles
Possible cause and solutionIssue
Another user has changed settings for the wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked to a profile.
The keyfob being used is not linked to a profile.
The wrong keyfob is being used.
A button other than unlock or remote start is being pressed on a linkedkeyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.My preset positions recall but my profile does not.
The vehicle is in motion.
My profile recalls but my preset positions do not.The preset positions are the same as the Guest or previously activeprofile.
515
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201706, Second-Printing
SYNC™ 3