Information command
1st command2nd command Action
Information Voice Menu Connects to the INFINITI InTouchTMServices Response Specialists. Refer to the Navigation Owner's Manual
for details.
Operator Connects to the INFINITI InTouch
TMServices Response Specialists. Refer to the Navigation Owner's Manual
for details.
Where am I?* Displays the information of the current position.
Fuel Prices Displays the fuel prices.
Weather Forecast Displays the weather forecast.
Current Weather Displays the nearby weather (current weather).
Sports Scores Displays the sports scores.
Traffic Information* Turns the traffic information system on or off.
Route Information* Displays the route information.
*: Models with navigation system only.
NOTE
The Fuel Prices, Weather Forecast, Current
Weather, Sports Scores and Traffic Infor-
mation will not operate without a subscrip-
tion to SiriusXM Radio.
VOICE RECOGNITION SETTINGS
Voice recognition functions can be set.
1. Push
Page 310 of 538
The information screen sets or displays various information that is helpful for using the vehicle. Available items include vehicle information, traffic
information, current location information and navigation software version (if equipped).
1. Push
Page 316 of 538
Setting itemResult
[Navigation]* Display the Navigation setting screen.
Refer to the Navigation Owner's Manual for details.
[Audio] Display the Audio settings screen.
See "Audio settings" earlier in this section
[Screen] Set the screen display to the preferred settings.
See "Screen settings" earlier in this section
[Volume Adjustment] Set the volume for each item. See "Volume settings" earlier in this section
[Clock] Set the Clock to your preferred settings.
See "Clock settings" earlier in this section
[InTouch Services] Set INFINITI InTouch
TMServices.
Refer to the Navigation Owner's Manual for details.
[Voice recognition] Set Minimize Voice Feedback to on/off and the audio setting for voice
recognition use.
[Camera/Sonar] Set the camera and parking sensor (sonar) to the preferred settings.
See "Around View Monitor setting" earlier in this section
[Other] [Language] Set the language to the preferred settings.
See "Language settings" earlier in this section
[Keyboard Type] Set the Keyboard Type to [QWERTY] or [ABC].
[Low on Fuel Alert] Set the fuel low notification to on/off.
[Software information] Display the software information.
* : Models with navigation system.
NOTE
•The displayed items vary depending on the vehicle model and equipped options.•The order of displayed items can be sorted.
Display screen, heater and air conditioner, and audio system4-123
Page 317 of 538
CUSTOMER ASSISTANCE
For assistance or inquiries about Infiniti InTouch, or to order updated map data for the navigation system (if equipped), it is recommended you
contact an INFINITI retailer.
SYSTEM UNIT
Liquid crystal display
SymptomPossible causePossible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum darkness. Adjust the brightness setting of the screen. "Screen settings" earlier in this section
The screen is too bright. Screen brightness is set to the maximum
brightness. Adjust the brightness setting of the screen.
"Screen settings" earlier in this section
A small black spot or a small bright spot appears on the screen. This is a phenomenon typical to liquid crystal
displays. This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices equipped to other vehicles may adversely affect the screen. This is not a malfunction.
Image lag appears on the screen. Phenomenon typical of liquid crystal displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is below 32 °F (0 °C). Wait until the in-cabin temperature rises to above 32 °F (0 °C).
When looking at the screen from an angle, the screen lightens or darkens. This is a phenomenon typical to liquid crystal
displays. Adjust the brightness setting of the screen.
"Screen settings" earlier in this section
TROUBLESHOOTING GUIDE
4-124Display screen, heater and air conditioner, and audio system
Page 320 of 538
Compact Disc (CD) player
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture has accumulated inside the unit. Wait until the moisture evaporates. (approximately 1 hour)
The cabin temperature is too high. Wait until the cabin temperature becomes
moderate.
The disc is scratched or dirty. Wipe off any dirt from the disc.
Scratched discs cannot be recovered. Replace the disc.
Depending on the condition in which they are stored, discs may become unreadable due to
deterioration (for example, keeping the discs in the passenger compartment, etc.). Replace the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the disc may crack or chip, and the layer of the label surface may eventually peel off.
Compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixedon one disc, the compressed audio files cannot be played back. Prepare a disc that contains compressed audio files
only.
The files are not named using characters that are compliant with the specifications. Use the character codes and the number of
characters that are compliant with the
specifications for folder names and file names. In addition, always use “.MP3”, “.WMA”, “.mp3” or “.wma” file extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is recommended that unnecessary folders or any filesother than compressed audio files should not be recorded on a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
Display screen, heater and air conditioner, and audio system4-127
Page 321 of 538
SymptomPossible cause Possible solution
No sounds are played although the CD play time is displayed. The system is playing the first track of a mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is recorded on one other than the first track in a session.) Play music data in other tracks.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writingdepth, writing width, etc. might not match the specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the next track. A non-MP3/WMA file has been given an extension
of “.MP3”, “.WMA”, “.mp3” or “.wma”. Prepare MP3/WMA files.
Some of the file cannot be played due to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations on the disc are changed by the writing software while the files are written on thedisc. Check the settings of the writing software and
create a new disc.
4-128Display screen, heater and air conditioner, and audio system
Page 322 of 538
iPod player
SymptomPossible cause Possible solution
The system does not recognize an iPod. The connector cable is not correctly connected or the iPod does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod after performing the procedure above, reset the iPod.
The iPod that is to be connected is not compatible with the system. Check the iPod model and firmware versions
available for the system.
The USB extension cable is not correctly connected. Do not use a USB extension cable. The cable is rapidly connected to or disconnected from the USB connector. Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio
system while headsets, etc. are connected to the iPod. Remove all equipment from the iPod after
disconnecting the iPod from the system, and then connect it to the system again.
The iPod is not operating normally. Disconnect and reconnect the iPod to the
in-vehicle audio system.
The system plays back an album/track that includes particular album art. Disconnect the iPod from the in-vehicle audio
system and then reset the iPod. Disable the album art and then reconnect the iPod to the system.
An iPod does not respond. There are too many tracks in a category. Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod.
Music cannot be played back. The connector is not connected to the iPod. Firmly connect the connector until it clicks.
Music stops playing. The sound cuts off due to vibration resulting from
the iPod being in an unstable location. Place the iPod in a stable location where it does
not roll over.
The sound is distorted. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.
The iPod battery requires more time than usual to charge. Charging the iPod battery may take longer while
the iPod is playing. If the iPod requires charging, it is recommended to
stop playback
Display screen, heater and air conditioner, and audio system4-129
Page 324 of 538
Bluetooth® streaming audio
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth® audio device is consistent with that for the in-vehicle audio system.
Another Bluetooth® device is used in the vehicle. Turn off the other Bluetooth® device and wait until registration is completed.
Music cannot be played. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The system is not in the Bluetooth® audio mode. Push