2018 INFINITI Q50 phone

For Canada (if so equipped):
NOTE:
A PIN code can be used so that other people
cannot see your Email and calendar apps.
When the engine or the hybrid system is
turned OFF and then ON again, the PIN
code has to be input.
After the PIN code is input, regardless of
whether your smartphone is connected to
the vehicle or not, Email and calendar apps
will be viewable until either the engine or
the hybrid system is turned OFF. When the
system is set to valet parking, if the
relevant account is erased, Email and ca-
lendar schedule will be erased from the
system.
INFO:
. The Infiniti InTouch
TMApp must be
installed and running on a compatible
smartphone in order to download up-
dates or use Vehicle Apps that require a
network connection.
“Getting user ID and password”
(page 6-9)
. When Email service and calendar sche-
dule information are displayed in the in-
vehicle display, the system controls the display based on the ID and password.
Therefore, users are required to manage
an ID and password.
EXAMPLES OF HOW VEHICLE
APPS IS USED
Example 1 Driving Performance
application
This allows you to see the vehicle status and
the results of driving operation.
1. Push

6. Infiniti InTouchTMApps
3. Input your name and PIN code and select[Instant Access] ON or OFF, and then
touch [Save].
INFO:
If the Instant Access mode is set to ON, it
is not necessary to enter a PIN code each
time.
4. Stored user name is displayed in the list, touch the user name.
5. Input PIN code and touch [OK]. Display your mail box screen.
If an account is not yet set up, set an
account (Google account, etc) in the
Manager Account screen displayed.
INFO:
. On receive message screen, touch sender
name or address to display sender detail
screen.
. System folders (Inbox, Draft, send, etc.)
cannot be modified.
MOBILE APPS (if so equipped
for Canada)
Mobile Apps are a limited selection of
popular smartphone-based Apps that have
been customized for in-vehicle use. Mobile
Apps can be accessed by connecting your
compatible smartphone to the vehicle.
Using with iPhone®:
To use Infiniti InTouch
TMMobile Apps with
your iPhone®, the iPhone® must be con-
nected with a USB cable. If an additional
iPhone® is connected by wired connection
while an iPod® is being used via a wired
connection, the service will not be available.
To use the service, it is first necessary to
unplug the iPod® cable from the USB
connection port where the iPod® is con-
nected.
“Media Hub” (page 2-6)
Using with an Android smartphone:
To use Infiniti InTouch
TMMobile Apps with
your Android smartphone, the device must
be connected via Bluetooth and registered
as a hands-free device.
“Connecting Bluetooth® device”
(page 2-22) A compatible smartphone is required to use
Mobile Apps.
CAUTION
.
To use Mobile Apps, the Infiniti
InTouchTMApp must be installed and
running on the compatible smart-
phone. This app can be downloaded
from the iTunes App Store or Google
Play store.
. Mobile Apps also requires an active
subscription and valid Infiniti Owner
Portal account. Please see http://
www.infiniti.ca/infinitiintouch for
more information.
. Communication fees may be charged
depending on the contents of the
contract between the user and the
mobile phone carrier.
. Before using this service, some appli-
cations may require individual sub-
scriptions (e.g., Facebook, etc.).
. For some applications, the system
may not support all of the functions
of applications that are installed on
your smartphone. Additionally, due to
service provider policies, the contents
6-8

of application services may be chan-
ged or terminated.
. If the smartphone is out of the range
of communication, some functions
cannot be used.
. Before exchanging ownership of the
vehicle, delete application data (Email
data, etc.) stored in the in-vehicle
device.
GETTING USER ID AND PASS-
WORD
When you activate the Infiniti InTouchTM
Mobile Apps service for the first time, you
should acquire the user ID and password in
advance, the acquisition of a user ID and a
setup of a password which logs in to
exclusive applications are required.
INFO:
. It is also possible to acquire an ID and a
password directly from an INFINITI
portal site.
. The vehicle information is required for
entering the user information.
NOTE:
Other applications may not operate as a
result of installing Infiniti InTouch
TMApp.
(It is impossible to perform verification
tests that combine the system with all
possible applications available for a smart-
phone.)
For details of Mobile Apps, please refer to
http://www.infiniti.ca/infinitiintouch.
NOTES ON LINKING SMART-
PHONE APP TO VEHICLE
NOTE:
. The configuration setting for each ap-
plication within the Infiniti InTouch
TM
Mobile Apps must be set to ON in order
for the application to be accessible
through the in-vehicle interface.
. Some applications may not run unless
they are installed on a smartphone.
. The set of applications shown on the in-
vehicle display is determined by the user
ID information registered in the Infiniti
InTouch
TMMobile Apps of the con-
nected smartphone.
. When using each application, it is as-
sumed that the user has already agreed to the user policy of each application in
advance. Accuracy of information that
is obtained using an application is not
guaranteed.
. Even when Mobile Apps are updated,
regular Apps used in a smartphone may
not always be synchronized.
USING SMARTPHONE APPLICA-
TIONS
1. Connect a smartphone to the vehicle.
2. Push

.Curfew Alert:
Curfew Alert allows you to monitor the
time and day when your vehicle is driven.
If your Infiniti is operated outside of the
pre-determined schedule, you will re-
ceive a notification according to your
preference (email, text message, or auto-
mated phone call).
. Emergency Call:
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, by push the in–vehicle
button to use this feauture. The Re-
sponse Specialist provides various assis-
tance depending on the situation
“Emergency support” (page 8-22)
. Enhanced Roadside Assistance:
Enhanced Roadside Assistance allows
you to receive assistance from the Road-
side Response Specialist for a non–
emergency incident that requires a tow-
ing or third-party response service. The
service is accessed by touching the IVR
(Interactive Voice Response) soft button
on the navigation screen or by pushing
the in-vehicle button. Roadside
Assistance may also be used in conjunc- tion with the Emergency Assistance
service, if warranted.
“Emergency support” (page 8-22)
. My Schedule:
The My Schedule feature allows you to
access your personal online Google Ca-
lendar™ via the navigation system, and
can display the calendar or read out the
schedule. This service will also allow you
to review your appointments and meet-
ings, and select the meeting location as a
destination.
“Using My Schedule” (page 8-17)
. Report Stolen Vehicle:
A Response Specialist will attempt to
obtain location information from a re-
ported stolen vehicle and provide that
information to local law enforcement
agencies to assist in the recovery of your
stolen vehicle.
. Remote Door Lock/Unlock:
The Remote Door Lock/Unlock feature
allows you to access the vehicle remotely
by calling to an Infiniti InTouch
TMSer-
vices Response Specialist or from the
Infiniti InTouch
TMServices website to
send lock or unlock commands to the
vehicle.
“Connecting to Interactive Voice
Menu” (page 8-16)
. Remote Sound Horn and Flash Lights:
Remote Horn and Lights allows you to
remotely flash the lights and sound the
horn on your Infiniti. It is most often used
to help you locate your vehicle.
. Remote Engine Start:
Remote Engine Start provides you the
convenience of being able to start your
Infiniti from the website or from your
mobile phone. Once started, your car will
run for 10 minutes. If you need a little
extra time before you get to your car,
you can extend the run time by making a
second Remote Engine Start request.
The car will run for an additional 10
minutes from the time of your second
request.
. Alarm Notification:
The Alarm Notification feature will noti-
fy you via the chosen notification meth-
od on the Infiniti InTouch
TMServices
website when your vehicle alarm system
is activated.
. Scheduled Maintenance Notification:
The Maintenance Alert Notification pro-
8. Information and settings
8-13

Services website. You can activate Valet
Alert from the “Voice Menu” and saying
“Valet Alert” when the call is connected.
“Connecting to Interactive Voice
Menu” (page 8-16)
. Journey Planner feature allows you to
set the route according to the route plan
created in advance by the INFINITI
Owner’s Portal Website.
“Using Journey Planner”
(page 9-23)
Notice to Bluetooth® Hands-free
phone users
The Bluetooth® Hands-free phone system
will be disabled and not be able to take
phone calls while the vehicle is connected to
the Infiniti InTouch
TMServices Response
Specialists or the emergency support staff
at the Infiniti Response Center.
This is to avoid various services by Infiniti
InTouch
TMServices Response Specialists
(such as route guidance) and Infiniti In-
Touch
TMServices emergency support staff
being interrupted by incoming calls. Incom-
ing phone calls received while the vehicle is
connected to the Service Center will not be
listed in the call history of the Bluetooth®
Hands-free phone system. However those incoming calls may be listed in the call history
of your mobile phone, depending on its
capabilities. After disconnecting communi-
cation with the Infiniti InTouch
TMServices
Response Specialist or Infiniti InTouchTM
Services emergency support staff, check
the incoming call history on your mobile
phone when it is safe to do so.
Service application
A separately purchased Infiniti InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following Infiniti
InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)
canada.infinitiintouch.com (for Canada)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the Infiniti InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the Infiniti
InTouch
TMServices while driving, ex-
ercise extreme caution at all times so
full attention may be given to vehicle
operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the Infiniti InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the Infiniti InTouch
TMSer-
vices with the engine or the hybrid
system stopped. Doing so may discharge
the vehicle battery.
. The Infiniti InTouch
TMServices cannot
be used under the following conditions:
— The Infiniti InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
8. Information and settings
8-15

8. Information and settings
— The vehicle is in a location with poorsignal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The Infiniti InTouch
TMServices net-
work system is disabled.
. Information Feeds download cannot be
used when the vehicle is connected to
the Infiniti InTouch
TMServices Data
Center and Infiniti InTouchTMServices
Response Center.
. Communication with the Infiniti In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the Infiniti
InTouch
TMServices Response Specia-
lists. This is due to a shift in the
connection zone and is not a malfunc- tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the Infiniti
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
Infiniti InTouch
TMServices Data Center
allows for various services. When the
system connects to the Infiniti In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad .
The Infiniti InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the signal strength
bar of the in-vehicle data communication
module indicates good reception, con-
nection to the Infiniti InTouch
TMServices
Data Center may be disabled. This does
not indicate a malfunction. Operate the
system again after a few minutes.
CONNECTING TO INTERACTIVE
VOICE MENU
Various services to support your driving are
available by answering Interactive Voice
Menu.
For more details, contact the Infiniti In-
Touch
TMServices support line at 1-855-
444-7244 or refer to the Infiniti InTouchTM
Services website usa.infinitiintouch.com (for
U.S.)/canada.infinitiintouch.com (for Cana-
da).
1. Push

8. Information and settings
.The system will pause announcements
when interrupted by the voice guidance
given by the navigation system. When
the voice guidance finishes, the system
will restart the announcement.
. The volume can be adjusted when the
system announces the information.
“Volume settings” (page 2-19)
. The selected content is read out while
the vehicle is being driven, or if parked,
you can read the content on the display.
. Content settings can be made using the
Infiniti InTouch
TMServices website. For
more details, contact the Infiniti In-
Touch
TMServices support line at 1-
855-444-7244 or refer to the Infiniti
InTouch
TMServices website usa.infini-
tiintouch.com (for U.S.)/canada.infini-
tiintouch.com (for Canada).
Screen information:
When information feeds are downloaded
from the Infiniti InTouch
TMServices Data
Center, the contents of the information are
displayed while the vehicle is stopped.
Menu:
Stop to announce the content is an-
nounced (Text-to-Speech), and displays
the operation menu.
Contents:
The contents of the Infiniti InTouchTM
Services feeds are displayed.
[]/[]:
Turns to the next or previous page if the
information has a number of content
pages.
:
If the information contains map infor-
mation, the icon be displayed. It can be
set as the destination.
:
If the information contains phone num-
ber information, the icon is displayed. It is possible to make a phone call to the
facility.
After parking the vehicle in a safe location
and touching [Menu], the operation menu is
displayed on the right side of the screen.
INFO:
The availability of the operation menu items
differs depending on the contents of the
selected information feeds.
Updating All Information Feeds
It is possible to synchronize with the list
updated Infiniti InTouchTMServices website,
such as “Destination Send to Car”, “My
Schedule”, “Mobile Info. Service” or “Journey
Planner”, etc.
For details of the services and settings, refer
to the Infiniti InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)/canada.in-
8-18

8. Information and settings
SETTINGS SCREEN
The system can be customized to make it easier for you to use.
The displayed items vary depending on the equipped options.
The order of displayed items can be sorted.
INFO:
Available setting items under [Vehicle] may vary depending on model, trim level, options selected, order, date of production, region or
availability, since the system settings listed below cover all items for all models contained in this manual. Therefore, you may find information
about features or equipment that are not included, not available, or not installed on your vehicle.
Step 1 Step 2 Setting item Result
Push