2018 INFINITI Q50 HYBRID Roadside Assistance Guide

Perform vehicle towing by holding up drive (rear) wheels or on flatbed in order to prevent secondary
damage
from voltage generated by the motor. In addition, turn the ignition switch OFF when towing the
vehicle. Refer to the following illustrations:
2WD models
AWD models
NOTE:
It is also permissible to transport the Q50 facing rearward on a flatbed. If the vehicle cannot be
placed in Neutral, a P (Park) release procedure may be required. Refer to 4-1.2 Shift Selector
Lever

Lock Release (RAG–22) . AAYIA0402ZZ
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RAG–25

4-3.3 Use of Vehicle Equipped Hooks for Recovery Operations
If
the vehicle is stuck in sand, snow, mud, etc., use a tow strap or other device designed specifically for
vehicle recovery. Always follow the manufacturer’s instructions for the recovery device. To avoid vehicle damage, serious personal injury or death when recovering a stuck vehicle:
•

Tow chains or cables must be attached only to main structural members of the vehicle.
• Do not use the vehicle tie-downs to tow or free a stuck vehicle.
• Only use devices specifically designed for vehicle recovery and follow the manufacturer’s instructions.
• Always pull the recovery device straight out from the front of the vehicle. Never pull at an angle.
• Route recovery devices so they do not touch any part of the vehicle except the attachment point.
Front Tie Down Hook: • Do not use the front tie down hook for towing or vehiclerecovery.
Rear Tie Down Hook: • Do not use the rear tie down hook for towing or vehiclerecovery.
• The rear tie down hook is designed to secure the vehicle during transport only, as illustrated. TGAAYIA0010ZZ
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S
AA

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RAG–26

4-4 Jacking Up the Vehicle and Changing a Tire
The
Q50 is factory equipped with run-flat tires. It is not equipped with a jack or spare tire as standard
equipment. However, the following jacking instructions apply when using the optional Infiniti jack. Always follow these instructions when jacking up the vehicle and changing a tire:
•

Never change a tire when the vehicle is on a slope, ice or slippery areas. Jack must be on
level ground.
• Make sure the parking brake is securely applied and shift selector is in P (Park) position.
• Never get under the vehicle while it is supported only by the jack. If it is necessary to work under the vehicle, support it with safety stands.
• Use the correct jack-up points. Never use any other part of the vehicle for jack support.
• Never jack up the vehicle more than necessary.
• Never use blocks on or under the jack.
• Do not start or run the engine while vehicle is on the jack. It may cause the vehicle to move. This is especially true for vehicles with limited slip differentials.
• Do not allow passengers to stay in the vehicle while it is on the jack.
• Never run the engine with a wheel(s) off the ground. It may cause the vehicle to move.
• Be sure to block the wheel diagonally opposite the wheel being removed as the vehicle may move and result in personal injury.
Failure to follow these instructions can result in serious personal injury or death and/or
vehicle damage.
1. Place the jack directly under the jack-up point as illustrated so the top of the jack contacts thevehicle at the jack-up point. Align the jack head between the two notches in the front or the rear
as shown. Also fit the groove of the jack head between the notches as shown. The jack
should be used on level firm ground.
2. Loosen each wheel nut one or two turns by turning it counterclockwise with the wheel nut wrench. Do not remove the wheel nuts until the tire is off the ground. AAYIA0403ZZ
RAG–27

3. To lift the vehicle, securely hold the jack lever and rod with both hands as shown. Carefully raise
the vehicle until the tire clears the ground. Remove the wheel nuts, and then remove the tire.
4. Install new or repaired tire and hand-tighten the wheel nuts with the wheel nut wrench in an alternating pattern. Always follow these instructions when changing a tire:
•

Incorrect wheel nuts or improperly tightened wheel
nuts can cause the wheel to become loose or come
off. This could cause an accident.
• Do not use oil or grease on the wheel studs or nuts. This could cause the nuts to become loose.
Failure to follow these instructions can result in serious
personal injury or death and/or vehicle damage.
5. Securely torque the wheel nuts in an alternating pattern to 80 ft-lb (108 Nm) .
6. Lower the vehicle and remove the jack and securely store the flat tire, tools and jackingequipment in the vehicle. Always follow these instructions when using the jacking equipment or after changing a tire:
•

Always make sure that the spare tire and jacking equipment are properly secured after
use. Such items can become dangerous projectiles in an accident or sudden stop.
Failure to follow these instructions can result in serious personal injury or death and/or
vehicle damage.
NOTE:
To help prevent squeaks and rattles, check that the tools are reinstalled and properly secured
in the stored place after use. AAYIA0136ZZ
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5. Storing the Vehicle
The service plug must be removed to shut down the high-voltage system for storage.
Do
not store a vehicle inside a structure. Keep the vehicle away from other vehicles if the
high-voltage battery is severely damaged. There is possibility of delayed fire from a severely
damaged high-voltage battery.
5-1 Danger Sign Example
If the Q50 HYBRID needs to be stored or left unattended, the high-voltage system must be shut down by
removing the service plug [refer to 5-2 Remove Service Plug (RAG–31)] and a sign put on the vehicle
indicating

it is a hybrid vehicle with high-voltage dangers. For example:
RAG–29

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RAG–30

5-2 Remove Service Plug
DANGER
• Do not remove the service plug without always wearing appropriate Personal
Protective Equipment (PPE) to help protect the responder from serious injury or death
by electrical shock.
• Immediately cover the service plug socket with insulated tape. The high-voltage
battery
retains high-voltage power even when the service plug is removed. To avoid
electric shock, NEVER touch the terminals inside the socket. To avoid unintended reinstallation and risk of electrical shock and severe personal injury
or

death, the service plug should be securely stored away from the vehicle while the vehicle
is in storage.
NOTE: Before disconnecting the 12-volt battery terminal, if necessary, lower the windows, adjust
the steering column, adjust the seats, unlock the doors, etc. Once 12-volt battery is
disconnected, power controls will not operate.
1. If possible, check the READY indicator status in the instrument cluster. If it is on, the high-
voltage

system is active.
2. Place the shift selector in the Park (P) position.
3. Push the ignition switch once to turn OFF the high- voltage system. Then verify whether the READY indicator
is off.
If the READY indicator does not turn off, continue to
step 4. AAYIA0191ZZ
LOCK
ACC
(OFF)
ON
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4. If possible, keep the Infiniti Intelligent Key at least
5 meters (16 feet) away from the vehicle (except to open
the trunk as noted below) .
5. Open the trunk using any of the following: NOTE:
The trunk release power cancel switch must be in the
ON position in order for the trunk to be opened
using any of the methods below.
a. push-button switch on the lower LH side of theinstrument panel.
b. trunk button on the Infiniti Intelligent Key [press for longer than one (1) second]. AAYIA0068ZZ
OFF
ON AAYIA0203ZZ
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